I have paid for membership since 2020 and used Preloved in the past to buy items. I have tried recently to list my first item as a seller, but weeks later it is still awaiting "editorial review" so h... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I cannot understand how you can pay for a service and then not actually get what you pay for, which is to have your adverts approved and posted. And of course, they completely ignore all your message... Mehr ansehen
Unternehmen hat geantwortet
They answered my trust pilot bad review about being ripped off for illegal taking of subscription without notice asking me for more info, pretending that they cared, and it was all fake, nothing was d... Mehr ansehen
Unternehmen hat geantwortet
I actually contacted preloved to cancel my membership, which I had had to sell a camper van. I sent my email into the ether without much hope of a reply... The representative, Megan, was in cont... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Buying or selling second hand? Preloved is packed with nearly new and really old bargains in over 500 categories. It's free to advertise so why not start turning your clutter into cash today. We're always eager to make your Preloved experience a positive one, so you can buy and sell easily.
Vom Unternehmen geschrieben
Kontaktinformationen
Vereinigtes Königreich
- www.preloved.co.uk
2,4
Mangelhaft
1646 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great customer help
I didn't realise I still had a subscription. I asked them to refund me as I don't use the website. They did so straight away. Excellent customer service. I was very surprised after lots of negative experiences with other online businesses recently.
3. März 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Great company
Highly recommended really easy to use and great customer services I had one enquiry and sally from customer services helped me with it with fast responses to put my mind at ease
5. März 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Sally was really helpful
Sally was really helpful, she made my advert life after I messaged her that i uploaded the most recent photos on the ad, very friendly team x
27. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Sally in customer service has been…
Sally in customer service has been great today. Pleasantly polite and helpful
1. März 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Preloved is one of the best selling platforms
I rate Preloved as an excellent selling platform, and when i have placed an add some time i put in the wrong classification, and when i message customer support Katie and Sally from Preloved are always willing to help me and assist me, they are both a credit to the company Preloved.
26. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great Service
Sally was extremely helpful in resolving my query quickly, efficiently and with excellent customer service. Many thanks for your help and support.
25. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Sally answered my questions very…
Sally answered my questions very quickly and was a very good help
25. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
I was having difficulty cancelling my…
I was having difficulty cancelling my subscription. Sent an email in the evening. Sally responded in the morning saying she had cancelled the subscription and refunded my account. Faultless customer service!
24. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Such a great platform for me
Such a great platform for me to move on the odd item. Be it free or for money. Super helpful staff who reply very fast and efficiently. Katie, who was my recent contact was fabulous
18. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Prompt Help and Advice.
The quick responses from Preloved were excellent and on the third lot of advice i received my problem was solved. I was so pleased. 10/10!!!
18. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Excellent service from Preloved
Excellent service from Preloved.
Admin team were helpful and responsive.
Highly recommend
17. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Katie was very helpful with her…
Katie was very helpful with her response to my query. Reply was very clear and helpful
11. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
My email address was changed promptly
13. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very good customer service
Very good customer service, even on Sunday, and competent people too.
9. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Be very careful if buying a pet
Be very careful if buying a pet on Preloved as you might find a lack of care once you have bought it.
I bought a kitten there and was very careful as it is clear that any scally could be offering them for sale.
After a while I got in touch with the seller as I was worried about my cat's health and asked her if any of her cats/kittens had the same symptoms. In spite of reminders, she failed to reply. Preloved claimed to have requested her to contact me but she still failed to do so. I even got in touch with their parent company The Hut Group (THG) and then Preloved claimed to escalate the request but still nothing.
I then found that those selling animals do not have to sign any declaration. All they have to do is to agree to Preloved's Ts & Cs, whatever those are. I have also asked numerous times for a copy of these and still nothing.
To me this demonstrates a total lack of care shown towards animals advertised on their website and I would urge others to look elsewhere. After all, the responsibility towards a pet does not stop when money has changed hands but is ongoing and enshrined in the Animal Welfare Act 2006.
6. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hi Joan,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
Had some amazing customer service from…
Had some amazing customer service from Katie. Friendly and quick to resolve my issue
6. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The very best customer service on…
The very best customer service on Earth, absolutely deserve 10 stars, this is one company that has it together, the customer service for any company is important because it is the 'face' of the company. I have used the site for some years and normally everything goes according to plan. Some time ago l encountered a problem that could have caused by anything but Holly and the team were on it within minutes and also messaged very often to ask about any change. I doubt there is any company that would do this, it means they care about the company and the users of their site, it also helps them keep their jobs unlike OLX that over the years has closed in almost all countries due to bad service. If you have a problem message Holly, she will help you l guarantee.
6. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
MY QUERY WAS SORTED OUT IN MINUTES BY…
MY QUERY WAS SORTED OUT IN MINUTES BY SALLY
5. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Rapid Helpful Soultion.
extremely rapid attention to detail of my query. It was like I was the only customer. Got the problem fixed in a matter of moments. Thank you very much.
3. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Always very helpful and quick to answer…
Always very helpful and quick to answer and things sorted straight away
27. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.