Portoro Bewertungen 

We recently rented a vacation home in Santa Rosa Beach, Florida, anticipating a relaxing family getaway. Unfortunately, the property fell significantly short of acceptable standards for a vacation rental, resulting in a highly disappointing experience marked by poor maintenance, unsanitary conditions, and inadequate customer service.
Upon arrival, the house was in a filthy state, covered extensively in dog hair with a pervasive dog odor throughout. The floors were littered with crumbs, requiring immediate and thorough cleaning on the first day to make the space habitable and avoid wasting valuable vacation time. Additional hazards included a dead frog discovered in the freezer, cockroach-like insects in the bathrooms and closet, and dirty laundry from previous guests left in the master closet. These conditions raised serious concerns regarding cleanliness and pest control.
Basic provisions were notably absent or insufficient for a week-long stay. There were inadequate supplies of dishwashing detergent, trash bags, and laundry products. Essential kitchen staples such as salt, pepper, flour, sugar, and coffee were not provided, further complicating meal preparation for our family.
Safety and functionality issues compounded the problems. The golf cart, included with the rental, lacked a seat belt, necessitating the signing of a waiver and presenting an unacceptable risk, particularly with young children. In the master bathroom water closet, the light fixture was non-functional, preventing the door from being closed properly.
Throughout our stay, we submitted multiple complaints detailing these deficiencies. Responses from the rental company were limited to acknowledgments requesting patience while awaiting management input, with no meaningful resolution provided. We remain unresolved on these matters as of this review.
This rental property and management company failed to deliver a clean, safe, and well-equipped vacation experience. We strongly advise against renting from this company and recommend prospective guests explore alternative accommodations with verified high standards of cleanliness, maintenance, and responsive support.

They lieeeeee. They tell you the minimum your home will bring in a month is 2,600 and then you sign up and then it doesn’t happen. You ask what’s going on. They say oh… there’s a 4 month ramp up period… what?? Ok. Then 4 months goes by and still bringing in $800/month. Then they say it’s the economy and the current times etc. They are just liars. Then you say you want them to get your permission before buying anything for your house and they buy it and bill you without asking anyways. And the cleaning staff used my vaccume to the point where they broke it! And didn’t want to pay me to fix it! Awful awful awful. Roll the dice with someone else

We have stayed at these properties several times in the past. This was unit 16 at The Village Depot Bay. And it's always been a very positive experience in that the views are beautiful the properties are very nice and well maintained. Our only complaints in the past has been their contract which says you cannot have people even come to your unit to visit and have dinner without letting them know ahead of time basically. However this time there was a serious problem. The gas stove and oven had a broken knob and we were not told about that in any way shape or form. We used the oven and the front burner and apparently even though the flame had gone away the gas was still running off the burner. We went shopping for a couple hours and came back to find our husbands fortunately sitting by the front door open to the ocean and they had not been aware that the whole rest of the apartment had been filling with gas. We immediately called the management company Porturo and they sent somebody right away who said why are you even using that stove? that's why you have a two burner hot plate and a toaster oven? As if we were supposed to know. We told him we had no idea that that's why those two things were there on the counter it just looked like more appliances. He then said that we should have been notified or at least had signage put up. He then shut off the gas underneath the sink that went to that stove and after that we no longer had hot water at the sink so he must have shut off something else while he was there. We should have probably called the fire department and had them evacuate the building and relocate people maybe that's what Portola would have responded to because after this happened I contacted them several times throughout the day by text and phone call telling them I wanted some compensation or at least some response from somebody regarding this issue. We had planned several breakfasts in the room that we were going to cook and also just the whole idea that what could have happened. There's a pilot light on the fireplace going at all times and it could have just exploded the whole unit or more. I've asked for someone to contact me and I keep being told that the leadership team is looking into our issues and they have taken note of what happened but that the leadership team needs to evaluate everything and then they would get back to us. Then I got an email asking me to make a nice review of their property. If you Google this company you will find out that they have generally very good reviews and the reason is that if you give it a one star it doesn't go on to their website. You just get a response that says thank you. You don't get to say anything else. Therefore I'm making this review here and hope that people can see it. I feel that there should have been if not some kind of compensation for not having full access to our kitchen but some sort of a response from somebody in charge regarding the entire way that this was handled. I will not be staying there anymore between the contract requirements and this happening we will find another nice location to spend our money.

Do not book with this Company. They charged our credit card without our authorization for $22K and are refusing to provide a refund.

Stayed in Quechee, VT. Excellent stay! Enjoyed skiing on the Quechee Ski Hill. Unit was very clean and the perfect location. Can’t wait to return!

Our reservation was canceled with no explanation (save “calendar issues”) or attempt to resolve the issue. We had purchased flights and there was no effort to provide an alternate solution.

This was my review fyi:

Our family reunion at a Portoro Homes–managed property turned into a serious health and safety ordeal. On the first morning, a major plumbing failure caused multiple bathrooms to back up and flood an entire level with foul-smelling wastewater, making the home uninhabitable. We later learned this was a known issue and that the property should never have been rented. We lost nearly a full day dealing with the crisis and relocating our group. The replacement home was a clear downgrade, with fewer bedrooms, a much smaller outdoor space, and its own sewage odors and drainage problems.

Portoro did refund the difference in value between the two homes, however this did not begin to address the unsafe conditions, major disruption, or loss of the experience we had specifically booked. After more than two weeks of communication, their additional compensation totaled only $1,600 on a stay that cost over $6,400, a response that felt dismissive of the severity of the situation. They were even unable to process the full amount correctly, resulting in a separate mailed check for the final $22.44. The handling of this situation demonstrated a lack of urgency, accountability, and care. We cannot recommend booking with Portoro Homes and caution guests that serious maintenance issues may be met with slow and inadequate resolution.

They are sorry. They don't care about the health or safety of their customers. They lie about mold. They only care about profit. Please, please do your research. Don't trust me, and especially don't trust them. Ask around, ignore the fake reviews, do your due diligence. Not just for saving your time and money, but for the health and wellness of your family.
The pictures are old and doctored, and the reviews are old or fake. They are quick to respond to issues, but not to provide resolution. They will take your money. They will say they did tests, or have a local crew on site. It's not real. They will say they will provide proof, but it's not real. It's your word against theirs.
If you are unfortunate enough to deal with them, take pictures, document everything and contact your credit card. It may not be enough, and you may have to appeal.
Just make sure you think it's worth the risk with Portoro.

Filthy accomodations. Food from previous guests on the floor, caked dust on bathroom fixtures, showerhead full of calcification, view was a junkyard, not close to what was portrayed on the photos. Worse, management has refused to respond to issues brought to their attention for nearly 2 weeks. So bad we checked out after one night and didn't even sleep in the beds!

Our home was managed by 850 Vacations for several years, and we had a very positive experience with them. When they sold to Portoro, everything went downhill immediately. Bookings dropped off, communication became almost nonexistent, and phone calls and emails were rarely returned. On top of that, several bookings were cancelled without explanation.
It’s clear that Portoro has little to no experience managing homes in a beach community. The level of professionalism, attention to detail, and care for homeowners that we had with 850 Vacations disappeared overnight. Instead, we were left with frustration, lost income, and a management company that simply doesn’t seem to know what it’s doing.
If you value your rental property and your peace of mind, AVOID Portoro at all costs!!

Portoro purchased our previous property management company and so far the 1st year our bookings have decreased by 50%. We're trying to leave but the COO Kenny is making it difficult.

Unsafe, Dirty, and Deceptive — Stay Away

This was by far the worst Airbnb experience we’ve ever had, and I strongly advise others to stay away from this property.

First and foremost, the house was unsafe. A large wooden panel broke off the kitchen island and injured one of our guests. One of the bedroom doors that led outside didn’t lock, which meant our toddler could wander out—or someone could break in. There was also zero functional lighting in multiple rooms, making them completely unusable after dark.

Cleanliness was also unacceptable. We found numerous millipedes behind one bed, hair on the bedding, and filthy floors throughout. The freezer was leaking fluid all over the kitchen floor, creating yet another slipping hazard.

We specifically rented this home for the advertised tennis court, but that turned out to be a complete bait-and-switch. A large shade structure had been built into the court, taking up a huge portion of it—and this was clearly hidden in the listing photos. The net was broken and lying on the ground when we arrived. The court was completely unusable.

There were also not enough towels provided for the number of registered guests—no separate pool towels either. We had to share towels, which is unacceptable for a property at this price point.

To make matters worse, we contacted the host repeatedly—three times the night we checked in and three more times the following morning—and received no response until lunchtime the next day.

Airbnb agreed the condition of the home was unacceptable and helped us transfer to another property after just one night. This house was unsafe, dirty, misleadingly advertised, and extremely poorly managed. I would never stay here again and do not recommend it to anyone.

Absolutely deplorable behavior from this company. Booked a place online then, within an hour, they canceled the reservation saying it wasn't enough money. Reminder: this was their pricing, I didn't make it up. They tried to extort another 70% out of me in addition to the original price! Do yourself a favor and stay away

Tried to book a vacation rental in FL through 850 Vacation Rentals for our family trip. The price on their website was ~$7,400 total. I began the reservation and was prompted to call them due to an error. When I did, they suddenly told me the actual price was over $12,000. That's a $5,000+ jump.
I shared this screenshot from their own checkout page and asked them to honor the listed price. Here's what they said in texts:
"We are terribly sorry for the error and appreciate you bringing this to our attention... Our team is working to have the information taken down."
And:
"This site is no longer being managed... the rates reflecting are not in sync with the rates we have."
Yet their phone number was still listed for booking, and they continued communicating as if it was their listing.
I asked if they’d honor the rate they posted, and they refused. Their fallback? A disclaimer buried in their terms that basically says: “We’re not responsible for anything shown here.”
It’s frustrating to see a company acknowledge their error and still not make it right.

Cancelled my reservation on me 2 days in advance

The company is just money hungry and run by greed. They won’t refund for any reason. If you got sick, natural disaster occurred, accidental reservation, cancellations or anything, you’ll still be paying for the rental - even if it was cancelled WAY ahead of time.
I would AVOID them on Airbnb, VRBO, or any other vacation rental sites to avoid financial stress and anxiety.

We rented a house in the Quechee VT area from Portoro. Three days before our rental start date, they emailed us at night saying there were plumbing problems and we wouldn't be able to rent the house. They said they would find us another one. Why did they email at night when we may not see it, why not call us for something this important? And why didn't they have any options when they emailed us? So we waited a day. They sent one listing (even though if we repeated our search, we found 9 others, but all more expensive than the one we reserved. They had said they'd pay the difference, so obviously they didn't want to do that). We said that house doesn't take dogs. They didn't bother to notice that we had paid a dog deposit. They said they'd get back to us. We waited another day. Called them, emailed them, no answers, no one even knew what was going on with our situation. So we picked one of the other properties and emailed twice, please book us in this other house. No response. The day before our trip, they say, oh, the plumbing is fixed, you can proceed as usual. Well, on our last night there, my daughter took a shower and we hear gushing water. We went down to the first level of the split level house, and saw sewage spewing out of the shower drain and toilet. It was a horrible mess and it stunk awfully. That level was where my kids' bedrooms were. We called them at 9pm to see what they could do. They called me, my husband, hung up on us, no one knows what's going on... then an hour later at 10pm they said we could pack up our stuff and move to another house. We were leaving at 10am the next day, why would we do that? It took an hour to figure that out when this is an emergency situation? We requested (and received) a full refund. My kids slept on the couch. Oh, and their emails sound like it's chatGPT/AI-generated, not a real person. We will never rent with this company again.

My son's tournament in Florida was cancelled due to the hurricane. They REFUSED to refund ANYTHING - even though it was out of my control. See email from the coach.
Good Afternoon all,

Hope everyone had a safe trip home from Raleigh this weekend and is rested up after a good weekend of lacrosse. We wanted to reach out and let you know about a change to our tournament schedule for our last event, originally scheduled for the Jacksonville area. Due to a number of reasons, including primarily the effects of last month's Hurricane Milton, and the subsequent effects on practice schedules and field availability for teams in the state of Florida, the tournament scheduled to take place in Jacksonville will no longer be operating.

They said because cancellation has to be 60 DAYS prior to arrival, I do not get a refund!! I can't afford to lose $1900.00

We stayed in one of their Lincoln City properties, I left a pair of expensive, brand new sandals. I called and was told they were located and would send them to me for $35. Ok,no problem. I waited and kept getting the run around for 3 months. Finally message me today and tell me they were never found and sorry. That's a lie. Someone dropped the ball. Don't expect any help from them!

The beach was beautiful but the home, Villa Adriana had cockroaches and after several calls they sent someone out who spent less than 5 minutes spraying and told my husband they come in to die. We never saw any that were dead but quite a few that went scurrying when a light turned on. The kitchen cupboards were filthy and I’m sure that didn’t help with the pest problem. No chairs on decks and many broken items. I don’t think Portoro cares about the homes they rent it is just a money maker to them. Some items had been broke for some time so I can’t blame Portoro completely after all the buck stops with the owner. On our last day the cleaners came over an hour before check out and just sat waiting for us to leave. They even ran up to the house several times thinking we were leaving and we had to let them know that we were not leaving yet.
Just want to let a prospective renter know that we were charged 3x by Portoro for the remaining balace due 30 days before. I called and emailed many times as I kept seeing the same charge put on in a matter of an hour. No response as my balance went upwards of 15,000 dollars and it should have been 5,000. I finally looked closely at the charges and saw a telephone number. I called… it was the owner’s cell. First thing he said was how did I get his number? I explained the situation and of course he took no responsibility saying it was computer error and he seemed annoyed by my call. No one ever seems to answer the phone and getting a name is impossible. All you get is the Portoro team.
I hope my review will help someone who is renting on Ponte Vedra Beach, Florida. The beach was beautiful but the amount of dollars we spent and the lack of concern by Portoro Homes and the owner, you could find a much better management team and home than Villa Adriana.