Phoenix Casting Agency Bewertungen 23

TrustScore 4 von 5

3,8

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Phoenix Casting are without doubt the best casting agency for supporting artists in the South West. I have been working for them now for coming up to 2 years and always find all the bookers very frien... Mehr ansehen

Bewertet mit 5 von 5 Sternen

As an SA for nearly 2 years now I'm confident in saying Phoenix Casting are the gold-standard for SA agencies. An approachable and endlessly helpful team, fast and reliable payment, and a brilliant AV... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Worked for them twice before Covid. Took 14 weeks to pay me. No other company takes so long.Every excuse, hadn't received the money from the production company, there was no one in the office to sign... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The team at Phoenix has been great with finding me walk-on roles for the past 3 years. Clear communications, upfront information on rates, casting as it should be. With a special thanks to Lucy for al... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Künstleragentur

Vom Unternehmen geschrieben

Phoenix provides professional and hardworking supporting artistes, featured walk ons, actors, models, presenters and voice-over artistes for film and television productions. Whether you're an artiste or production looking for talent, we can help with all of your casting ventures.


Kontaktinformationen

3,8

Gut

TrustScore 4 von 5

23 Bewertungen

5 Sterne
4 Sterne
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2 Sterne
1 Stern

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Bewertet mit 5 von 5 Sternen

Fabulous Phoenix.

Phoenix Casting are without doubt the best casting agency for supporting artists in the South West. I have been working for them now for coming up to 2 years and always find all the bookers very friendly, efficient and professional. Their online chit system is really clear and operates smoothly. I am pleased that I get a good number of regular shout outs, even though naturally, it is a smaller percentage that translate directly into work due to what production might be looking for each part. Thank you Phoenix team and I'm really looking forward to lots more exciting opportunities in 2026!

8. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Reliable and Professional Casting Agency

I have worked with Phoenix Casting over the past six months. I believe the company honours what they agree regarding fees. The staff are also helpful. I have done a few shoots with them, and the ones I have done were great. I would recommend them.

6. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Phoenix Casting Agency

Thanks so much for your lovely review Michelle, we really appreciate it! We hope that 2026 will bring lots more filming opportunities your way so I am sure we will be in touch with more shoutouts soon.

Thanks, Bel @Phoenix x

Bewertet mit 1 von 5 Sternen

worked last year

I live in Cardiff and did get work. But last year, just 1 job and paid fee, this year again 1 job to take their fee, then lots of "shoutouts, followed by released" but nothing. Just look at their bad ratings, 20%,

Scammers

13. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

My Go-To Agency!

I've been an SA with Phoenix Casting Agency for approximately two years and they are, by far, my favourite agency to work with. Not only have they consistently provided jobs for me, but whenever I have questions, the entire team is readily available to chat and help. The level of communication they maintain is unparalleled. I cannot endorse this agency enough. I appreciate their professionalism and support!

7. Februar 2024
Bewertung ohne vorherige Einladung
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Antwort von Phoenix Casting Agency

Thanks for this Jodie, that's so nice of you to say!

Bewertet mit 5 von 5 Sternen

A joy to work with

I’ve been with Phoenix since July 2019 - getting on for five years now - and the agency has consistently gotten me a great deal of work in that time period, whether it be as a villager, vampire, police officer or any of the hundreds of roles they have gotten me in between. Communication is key in this business, especially when you’re first starting out and unsure of what to do or where to go, and Phoenix gives artistes booked through them all the information they need in a concise yet eloquent manner. If I’m waiting to hear back about a booking then they will keep me in the loop before I have even had to think about giving them a nudge - I do wish the world of literature, which I’m also involved in, was the same! Whenever I’ve had to phone up or email the office however they have been most helpful in either answering my query promptly or giving me the correct information to resolve the problem.

I have also met many incredible people through this line of work that I am now lucky enough to call friends (the social aspect of it can’t be overrated) and I am honestly yet to hear of anyone having a bad experience with Phoenix. Overall, I couldn’t recommend Phoenix Casting Agency enough.

7. Februar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great Agency

Phoenix are a great agency to be part of and I have been really fortunate to work for them over the last few years! They are professional, friendly and great at communicating. They are also great at updating us with any changes that may occur before or during a shoot.

6. Februar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent

Excellent. The best supporting artist agency in the West. Timely communication, quick notification of booking or release and payment within weeks rather than months. I wish all agencies were like this.

13. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von Phoenix Casting Agency

Thanks Nick!!! Very kind.

Bewertet mit 5 von 5 Sternen

Consistently professional, extremely organised and supportive. Highly recommended

Casting is critical and complicated! However, in my experience, Phoenix Casting makes things feel easy and straightforward.
Their team is consistently professional and extremely organised. Their level of communication has been truly amazing, throughout, always making me feel comfortable and supported.
Highly recommended

17. Januar 2024
Bewertung ohne vorherige Einladung
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Antwort von Phoenix Casting Agency

Thanks so much, it's always a pleasure to work with you.

Bewertet mit 5 von 5 Sternen

Extra Special!

Extremely professional.
A must for anyone wanting to seek work as a supporting artist in Wales and the South West of England.

17. Januar 2024
Bewertung ohne vorherige Einladung
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Antwort von Phoenix Casting Agency

Thank you Claire.

Bewertet mit 5 von 5 Sternen

Two Words.....First Class!

I joined Phoenix back in 2012 and they have been amazing! The staff, structure of their booking system and personal approach is first class. I cant thank them enough for what they do for me

17. Januar 2024
Bewertung ohne vorherige Einladung
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Antwort von Phoenix Casting Agency

Thank you so much.

Bewertet mit 5 von 5 Sternen

Do it. You won't regret it!

I have been working for the guys at Phoenix for over 10 years now, and in my opinion they are the best SA agency out there by a West Country mile! Great team, very friendly, knowledgeable, helpful, and professional. Just the best.
Dan.

15. Januar 2024
Bewertung ohne vorherige Einladung
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Antwort von Phoenix Casting Agency

Thanks Dan!!!! Always a pleasure.

Bewertet mit 5 von 5 Sternen

I've been on Phoenix's books for a year…

I've been on Phoenix's books for a year now and I have been really quite successful with with jobs they have put me forward for. I've felt so well looked after as the whole team are friendly, helpful and knowledgeable. Thier online portal is easy to navigate and I can't praise they highly enough.

16. Januar 2024
Bewertung ohne vorherige Einladung
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Antwort von Phoenix Casting Agency

Thanks Gemma, that's lovely to hear.

Bewertet mit 5 von 5 Sternen

Phoenix Casting

The team at Phoenix has been great with finding me walk-on roles for the past 3 years. Clear communications, upfront information on rates, casting as it should be. With a special thanks to Lucy for always going that extra mile to make things work <3 x

1. Januar 2024
Bewertung ohne vorherige Einladung
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Antwort von Phoenix Casting Agency

Thank you Matt.

Bewertet mit 5 von 5 Sternen

Phoenix are always supportive

Phoenix are always professional,friendly and approachable. They support their supporting artists every step of the way. If your just starting out or a seasoned artist,they are more than happy to help.

16. Januar 2024
Bewertung ohne vorherige Einladung
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Antwort von Phoenix Casting Agency

Thank you Maria.

Bewertet mit 5 von 5 Sternen

Not Supposed to Pick Favourites, but...

As an SA for nearly 2 years now I'm confident in saying Phoenix Casting are the gold-standard for SA agencies. An approachable and endlessly helpful team, fast and reliable payment, and a brilliant AV system - seriously, all agencies ought to have a Maybe option when you respond to an enquiry. I'm always proud to represent them on a booking. I don't mind paying the book fee with Phoenix because I get enough offers of work through them that it's absolutely worth one slightly underpaid day for what else comes after. If you're in the South West and Wales, get onto Phoenix!

16. Januar 2024
Bewertung ohne vorherige Einladung
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Antwort von Phoenix Casting Agency

Thanks Ben, this is very kind and very glad we've been able to keep you busy.

Bewertet mit 5 von 5 Sternen

a good agency

a good, solid Extras agency. have an easy to navigate profiles webpage which is easy to update. accepting job offers and check ins are easy through MMS text messages

16. Januar 2024
Bewertung ohne vorherige Einladung
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Antwort von Phoenix Casting Agency

Thank you Martin, you've been with us for such a long time, it's great to hear that you enjoy the new system improvements. Thanks a lot.

Bewertet mit 1 von 5 Sternen

Horrible staff, disorganised agency, might not ever pay you or months delayed

Yesterday I replied to there never ending text message requests 4 times in one day saying yes to a fitting for extra work in Birmingham and then received a RELEASED notification before midnight. I woke up to rude emails demanding why I wasn't there for the fitting and demanding I come in for the fitting today and then a fitting instead tomorrow. At no point did they apologise for the miscommunication and disorganisation which would have been sufficient. I ignored them after that as I have had enough with this horrible agency and received many phone calls which I ignored (I presumed they wouldn't have been pleasent). they have since sent me an email saying I'm off there booking and their agency books entirely, I can't login either. I had to join equity in 2021 to get them to pay me and the equity representative told me that phoenix casting sometimes don't pay people at all and phoenix is well known for it. The agency treat you as if you should be thankful to be an extra and that asking for pay months after the filming is a rude annoyance. Since I joined equity I got no work with phoenix and they heavily advice all extras while on set and at fittings that equity isn't necessary. I let the equity membership lapse to see what would happen and removed the equity details from my profile and I suddenly was offered extra work again. Horrible narcissistic staff, very disorganised agency because they use badly paid graduates on set (I've seen the job advertised on indeed for £12 an hour) which I felt sorry for as they are usually overworked. Perhaps I've not articulated this properly but I advise you to stay away

14. Juni 2023
Bewertung ohne vorherige Einladung
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Antwort von Phoenix Casting Agency

Hi Chester,
There are numerous points in your review that are untrue that we would like to address.
Firstly, the booking that you’re referencing in Birmingham. We sent you an availability check that you said YES to, i.e. stating that you were free and happy to attend. Production selected you and you were booked for the role. THEN you would have received multiple messages asking you to confirm the booking and in turn the call time (for the next day). It was at this point that you chose to ignore us completely, when we were simply asking for confirmation of a job that you had said you would like to do. As we could not get hold of you, we moved the fitting ahead by a day in the hope that this would be more suitable for you and that you would respond to us, but as you have stated, you continued to ignore us.
If you accept a shoutout for work and receive a booking, the next step is to accept it and in turn attend said job, which you did not do. We spent two days trying to contact you and to work around your availability but you refused to answer the phone or respond to any emails, hence our assumption, which we stated in writing, that you were no longer interested in this type of work or being registered with us, hence us de-activating your profile. We’ve still not had a response to that email, only this review.
In reference to your comments about Equity. We have never not paid anyone. As clearly stated in our T&Cs, we can only pay out when the production company whom you have worked for, pay us. We absolutely understand the frustration when, on the odd occasion, this takes longer than anticipated. For these situations, we can only apologise, however, our accounts team heavily chase productions to ensure that you receive your money and do not stop until we have it and can pay it out to you.
Being an Equity member or not bears absolutely no relevance to when you are paid or what work you are offered. We work in conjunction with Equity on a regular basis and frequently suggest to artists that a membership is useful, we are not in attendance at fittings or on set, so certainly do not pass on any in-person advice to state otherwise.
As for your comments about using graduates on set, we do not use graduates, or in fact any staff members on set, when you are working for a production, you work with that productions staff. We have a full time office staff who manage all of the bookings, none of whom work on an hourly rate nor do we advertise as such on any job sites. I can only assume that you have a different agency in mind here.
I hope that this clears up some of your points and leaves you with a much fairer impression. We wish you all the very best with your future endeavours.

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