The staff member i spoke to was lovely and helpful and i feel for her being stuck in these situations but its appalling. From a £422, we are being made to pay £307 of the bill. Customers of 9 years,... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
James was extremely friendly, patient and efficient. He solved my query within minutes and didn’t even need to sit on hold either before or during our call, very impressed! 10/10 customer service. Als... Mehr ansehen
Very kind, reassuring and helpful. I get anxious with these phone calls but absolutely no anxiety whatsoever talking with Flo. She assisted me whilst explaining everything and ensuring I understood w... Mehr ansehen
Unternehmen hat geantwortet
I needed to have a second call to Perfect pets regarding a disagreement with the vet hospital over payment. Oliver was 10 out of 10 during this call. He was aware of the original call so it made it mu... Mehr ansehen
Unternehmensdetails
Über Perfect Pet
Vom Unternehmen geschrieben
We Speak Pet
Understanding your pet and choosing the right cover for them isn’t always easy.
Perfect Pet are pet-loving people, here to make insurance choices simple, whatever your budget.
Choose from a range of policies that come with vet-backed tools and support to guide you through the decisions that count.
Insurance your pet would choose
Policies at great value for you and your sidekicks by people that understand pet health and what it takes to get them better.
Understand your pet’s needs
When your pet asks for help, rapidly check symptoms online and get 24/7 instant video vet advice to help you to get them back on their paws.
No surprises
No digging for hidden fees: interest-free monthly plans, a low £90 excess and direct vet payments.
Fetching good times
Save big on prescription medications and preventative healthcare treatments, plus unleash great pet discounts to keep tails wagging.
Join the Perfect Pet pack today for award-winning insurance that speaks your pet’s language.
Multi Pet Discount: Policies must be purchased direct and at the same time. Accident Only policies are excluded from the multi-pet discount offer.
Moneyfacts 5 Star rating applies to Elite Extra Plus dog insurance.
Kontaktinformationen
Warner House, SP1 3TB, Salisbury, Vereinigtes Königreich
- 01992667330
- info@perfectpetinsurance.co.uk
- www.perfectpetinsurance.co.uk
4,6
Hervorragend
16.876 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Feedback
I found Robyn to be informative and professional.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Thank you for your review Sue.
Patrick was very helpful and patient.
Patrick was very helpful and patient.
Thank you.
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Thank you for your review Suzanne.
Call handler was excellent and managed…
Call handler was excellent and managed to reduce the policy costs towards a better quote I had yet maintained the additional necessary parts of an insurance that many do not cover or have.
It would have been 5 stars if they had offered this from the outset without me having to call.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
We’re pleased the call handler was able to help review the policy cost and bring it closer to the quote you had found, while still keeping the parts of the cover that mattered to you.
We also understand your point about having to call us to get to that outcome. We know renewals should feel as clear and straightforward as possible from the start, and we’ll make sure your comments are shared with the relevant team.
Good customer service
I got through to customer service quickly and managed to resolve my renewal query. The person I spoke with was very helpful and made the experience simple.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
We’re pleased you got through quickly and that the person you spoke with was able to help resolve everything without any hassle.
Thank you for taking the time to leave this review.
Perfectly covered
I had asked about my dog getting treated for having a grass seed in her ear as another company said they would treat any visit to the vet as an ongoing symptom and would not cover her for this for two years which really surprised me but Becky at Perfect Pet reassured me she would be covered with their insurance
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Thank you for sharing this Linda. It’s good to hear that Becky helped give you confidence in the insurance.
Nancy helped with my renewal and happy…
Nancy helped with my renewal and happy with the great cover they provide for my Dog!
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Thank you for sharing this review Sam.
We’re pleased Nancy was able to help with your renewal and that you’re happy with the cover in place for your dog.
We really appreciate you choosing Perfect Pet.
They were very helpful reducing my…
They were very helpful reducing my anxiety levels to low my payments for the rest of my year to able me to stay with the company
Thank you
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
We’re pleased the team were able to help in a way that eased your worries and made the remaining payments more manageable for you.
It’s good to hear this helped you stay with Perfect Pet, and we really appreciate your kind feedback.
Antwort von Perfect Pet
Thank you for taking the time to leave a review.
Very helpful & patient
Very helpful & patient. Gave me all the info I needed. I would say if your portal was better I could of found the I formation instead of calling as I was on the call a while as she helped me
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
We’re pleased the person you spoke with was helpful, patient and able to give you the information you needed David.
We’ll make sure your comments about the portal are shared with the relevant team.
George was so helpful and answered any…
George was so helpful and answered any questions and reservations I had.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
We’re pleased George was able to answer your questions and talk through any reservations you had in a helpful way.
Thank you for taking the time to leave this review for him.
Long hold but that can’t be held…
Long hold but that can’t be held against the lady who took the call, Emily was very helpful, to the point and friendly, addressed my issues and resolved my needs quickly. Excellent customer service!
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Thank you for your patience while waiting to speak with us.
We’re pleased Emily was able to help once you got through, address your concerns clearly and resolve what you needed quickly.
It’s lovely to hear the call itself felt friendly, focused and helpful. We’ll make sure Emily receives your feedback.
Call answered promptly
Call answered promptly, Paige was helpful, friendly and professional.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
We’re pleased Paige was friendly, professional and able to support you when you got through Lindy.
Thank you for taking the time to leave this review.
Really helpful and very polite.
Really helpful and very polite.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Thank you for taking the time to leave a review Emma.
Excellent service so far
Excellent service so far, really friendly and helpful staff, thank you 🙏
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Thank you for your review Shelly.
Robyn was particularly helpful and…
Robyn was particularly helpful and professional.
She listened, understood my query and responded in a truly inspired way.
Perfect Pet are lucky to have someone of her calibre and I would have you pass on my gratitude to her. It was really appreciated at a difficult time.
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
This is wonderful feedback for Robyn.
We’re so pleased she was able to listen, understand what you needed and respond in a way that made such a difference, especially at a difficult time.
Thank you for taking the time to share this and for recognising the quality of support Robyn gave you. We’ll make sure your gratitude is passed on to her.
Robyn was extremely polite
Robyn was extremely polite, very helpful and a delight to deal with. She pointed me in the right direction.
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
We’re pleased ti hear that Robyn was able to help, point you in the right direction and make the conversation feel so pleasant.
Thank you for taking the time to leave such kind feedback.
Pet Insurance renewal
Pet Insurance renewal
Nancy called me to renew pet insurance with a pleasant and professional manner.
Would recommend
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Thank you for the recommendation Richard.
We’re pleased Nancy made the renewal process feel easy and handled the call in such a pleasant and professional way.
We really appreciate you choosing to renew with Perfect Pet.
Very informative and helped me…
Very informative and helped me understand how to navigate things between insurance company and vets to make sure things were covered. Much appreciated 👏
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
We’re pleased that the agent you spoke with was able to explain how things work between us and your vet, and help you understand what needs to happen around cover.
It’s good to hear the guidance made things clearer for you.
Nancy was very helpful she gave great…
Nancy was very helpful she gave great customer service.
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Thank you for taking the time to leave a review Tara. We are glad to hear that Nancy was able to assist you.
Thank you Nancy for your help today.
Thank you Nancy for your help today.
As always, great customer service
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
We are glad to hear that Nancy was able to assist you on your call Lynne. Thank you for taking the time to leave a review.
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