The staff member i spoke to was lovely and helpful and i feel for her being stuck in these situations but its appalling. From a £422, we are being made to pay £307 of the bill. Customers of 9 years,... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
James was extremely friendly, patient and efficient. He solved my query within minutes and didn’t even need to sit on hold either before or during our call, very impressed! 10/10 customer service. Als... Mehr ansehen
Very kind, reassuring and helpful. I get anxious with these phone calls but absolutely no anxiety whatsoever talking with Flo. She assisted me whilst explaining everything and ensuring I understood w... Mehr ansehen
Unternehmen hat geantwortet
I needed to have a second call to Perfect pets regarding a disagreement with the vet hospital over payment. Oliver was 10 out of 10 during this call. He was aware of the original call so it made it mu... Mehr ansehen
Unternehmensdetails
Über Perfect Pet
Vom Unternehmen geschrieben
We Speak Pet
Understanding your pet and choosing the right cover for them isn’t always easy.
Perfect Pet are pet-loving people, here to make insurance choices simple, whatever your budget.
Choose from a range of policies that come with vet-backed tools and support to guide you through the decisions that count.
Insurance your pet would choose
Policies at great value for you and your sidekicks by people that understand pet health and what it takes to get them better.
Understand your pet’s needs
When your pet asks for help, rapidly check symptoms online and get 24/7 instant video vet advice to help you to get them back on their paws.
No surprises
No digging for hidden fees: interest-free monthly plans, a low £90 excess and direct vet payments.
Fetching good times
Save big on prescription medications and preventative healthcare treatments, plus unleash great pet discounts to keep tails wagging.
Join the Perfect Pet pack today for award-winning insurance that speaks your pet’s language.
Multi Pet Discount: Policies must be purchased direct and at the same time. Accident Only policies are excluded from the multi-pet discount offer.
Moneyfacts 5 Star rating applies to Elite Extra Plus dog insurance.
Kontaktinformationen
Warner House, SP1 3TB, Salisbury, Vereinigtes Königreich
- 01992667330
- info@perfectpetinsurance.co.uk
- www.perfectpetinsurance.co.uk
4,6
Hervorragend
16.891 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Good experience every call
Good experience every call. Quick to sort claims.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Thank you for taking the time to leave a review Angela.
I received excellent customer service
I received excellent customer service. When I had a telephone enquiry
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Thank you for leaving this review.
We’re pleased your telephone enquiry was handled well and that you received excellent customer service when you got in touch.
Paige talked me through what I wanted
Paige talked me through what I wanted. Excellent service from her.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
We’re pleased to hear that Paige was able to talk you through what you needed and provide such excellent service.
Thank you for taking the time to leave this for her Susan.
Great customer service
Great customer service and great throughout
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Thank you for tkaing the time to leave a review Peter.
Charlotte was very helpful
Charlotte was very helpful. She answered my query and also sent me a link to save on ongoing pet medication. Very impressed
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
We’re pleased that Charlotte was able to answer your query and also point you towards a way to save on ongoing pet medication.
Thank you for sharing this Mrs Edwards. We’ll make sure Charlotte sees your feedback.
Renewal query
I called to ask questions about the details of my renewal. Nancy was extremely helpful and friendly, and she quickly resolved my issue.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
We’re pleased Nancy was able to talk through the details with you, resolve the issue and make the conversation feel helpful and friendly.
Thank you for leaving this review for us Emily.
James was very helpful and polite he…
James was very helpful and polite he was knowledgeable and gave us options which was very useful.we wanted to increase the limit of our existing policy as we have found perfect pet very helpful in the past when we made a claim there was no fuss and they settled the vet bill promptly.only improvement needed would be to answer the phone quicker I had to wait 10 minutes before my call was answered.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
We’re pleased James was able to help with your policy, explain the options clearly and support you in such a polite and knowledgeable way. It’s also great to hear your previous claim was settled promptly and without fuss, as that is exactly the experience we want customers to have.
We do appreciate your point about the wait time on the phone and we’ll make sure that feedback is shared.
Renewal qoute
Nancy was very helpful and informed me to the reasons why my renewal was being increased, she managed to look at the policy and reduce it accordingly as much as possible, Nancy was very professional with a nice telephone manner hope I deal with her again in the future, 5 star
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
We’re pleased to hear that Nancy was able to talk through the reasons for the increase, review the policy and help reduce the price where possible.
Thank you for recognising her professionalism and telephone manner. It’s lovely to hear you’d be happy to speak with her again in future.
Be careful, lots not in policy!!!
First time my dog has needed treatment. Vet said my dog needs a biopsy of lumps in his mouth as suspected cancer and apparently ‘Perfect Pet’ doesn't cover the mouth!!!! I understand dental or hygiene but lumps and cancer testing should be in policy. Keen to take your money but don't want to pay out when you need the service. Cancelling my policy
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Hi Lee, I have asked a member of our team to contact you to discuss this matter further.
An enquiring about our pets insurance
An enquiring about our pets insurance .
I was very pleased when I called perfect pets . They were very helpful and caring . I would definitely recommend them
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Thank you for the recommendation Michelle.
We’re pleased your enquiry about your pet insurance was handled in such a helpful and caring way. It’s lovely to hear you felt well supported when you called us.
Excellent customer service
Elliot was polite and friendly, listened to my needs. Overall Elliot was professional at all times, not pushy at all I received the quote I asked for and will call back nearer the time to renew
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
It’s good to hear Elliot made the conversation feel easy and pressure-free.
We’re pleased he listened to what you needed, handled everything professionally and gave you the quote you asked for without making you feel pushed into a decision.
Thank you for taking the time to share this. We’ll make sure Elliot sees your feedback.
Nancy was very clear and helpful
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Thank you for taking the time to leave a review Ben. We are glad to hear that Nancy was both clear and helpful during your recent contact.
Efficient service and very friendly
Efficient service and very friendly
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
We are glad to hear that we could help Claire.
I spoke to George who was very helpful…
I spoke to George who was very helpful and sorted my renewal
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Thank you for your review Mr Jones.
Helpful
Very helpful and friendly customer service from Emily.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Thank you for taking the time to leave a review, we're glad to hear that Emily was able to help.
Very helpful
Very helpful, professional and friendly service received from Emily.
Emily happily resolved all my queries on an excellent manner.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
We are glad to hear that Emily was able to assist you in a helpful and professional manner. Thank you for taking the time to leave a review Debbie.
Sophie was very helpful and efficient
Sophie was very helpful and efficient
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Thank you for taking the time to leave a review for Sophie, we've glad to hear she was helpful and efficient during your contact with us Rebecca.
Its fine... until you try to claim for vet bills
Everything is fine, until you try to claim, which made things 1000x worse than it should have been after the death of my cat who had to be put to sleep in my arms (he was my companion and trusted me with his life), he would have been 3 today.
All of it totally... totally unnecessary arguing over expenses when your pet has died.
When your are in this position all you want is your policy to pay promptly and without quibble, in small part to relieve the pain you are in due to the loss of your pet.
Ive no doubt I wont be the only one who leaves negative feedback about the way Perfect Pet does its level best to pay as little as possible against your claim, like others I ended up going to the Financial Ombudsman, all totally unnecessary.
I wont be going with Perfect Pet again.
Unless you want a protracted argument over terms and conditions, id now pay a little more for piece of mind with another firm, with better reviews and will pay your claim without hiding behind the policy which seems to be a theme here with the negative feedback.
2. Februar 2026
Antwort von Perfect Pet
Thank you for your review Mark. To confirm, your claim was settled in line with your policy terms and conditions. The Financial Ombudsman will have contacted you regarding their decision on this case.
Polite and knowledgeable
Charlotte was very polite, sympathetic and knowledgeable..she put my mind at ease when I telephoned to begin a.claim
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
I'm glad to hear that Charlotte was polite, sympathetic and able to put your mind at ease Mrs Gibson. We will be sure to pass these comments back to her for you.
Answered all questions helpfully
Answered all questions helpfully
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Thank you for taking the time to leave a review Edward.
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