Quinn Avery was amazing! He handled my problem in less than 5 minutes I've conversed with several representatives this week & received an email that it was handled but it wasn't. When I informed him a... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Customer service is the worst ..I have been transfered 4 times now with no resolution to my issue...starting to believe this entire company is a scam...noone in customer service want to do their job..... Mehr ansehen
Unternehmen hat geantwortet
Brent T was quick to answer, efficient and very successful in helping me today with resolving my issue. I sincerely appreciate great help like this!
Unternehmen hat geantwortet
I talked to Mr. Zach Larson early this morning honestly kind of in a panic, because yesterday the call volumes were high and I couldn’t get a hold of anyone. When I did, there was no solution and I wa... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial-wellness platform that provides employees on-demand access to earned but unpaid wages. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. Employees love Payactiv because it eliminates the expensive between-paychecks toll of payday loans, bank overdrafts and late fees. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. Payactiv is the winner of the Innovative Payments Association’s Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. It is also the provider of Earned Wage Access to Walmart and the only EWA Program with an approval order from CFPB. In 2020, Payactiv released a short film titled, "We Heard You." Learn more at www.payactiv.com.
Kontaktinformationen
Stevens Creek Boulevard 4880, 95129, San Jose, Vereinigte Staaten
- www.payactiv.com
4,2
Gut
2065 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Lee was great and very knowledgeable at…
Lee was great and very knowledgeable at the job
23. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Rachael, thank you so much for your encouraging star ratings. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
Emory helped me through switching…
Emory helped me through switching employers on my account/card and hopefully will complete a smooth transition of my payroll information.
Thank you, Emory!😊
22. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Joan, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Derek Williams excellent…
Derek Williams excellent representative!!! Helped me with everything that I needed!!! Thank you so much!!! Thank you for everything!!!
22. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Orleana, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!
Yennefer Clark changed my opinion about payactive!!
Yennefer Clark was able to solve my issue in five minutes when for the last five days I called, I emailed and no one could resolve the issue. They even “escalated it” and told me 24 hrs then “a couple days” but I called again this evening and got Yennefer who was friendly, efficient and solved my issue in 4 minutes!!! Thank you so much!!!! Y’all need to “escalate” Yennefer into a well paying Customer Issue Solver role because she saved my opinion of Payactive!!!
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Carmen, we are always looking to improve the experience for our users, and really appreciate the feedback.
Great help after 5 other associates…
Great help after 5 other associates couldn’t help me
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi there, we are glad that you like our app. That's such a boost for all of us at Payactiv. You have an incredible day! :)
I like the fact that their customer…
I like the fact that their customer service is very patient with you and makes sure they do their best to resolve your issues
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Ashvaun, we are glad that you like our app. If you have any suggestions please let us know at support@payactiv.com. We would love to hear from you.
Ryan Kane was a great help
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Ida, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thanks for your feedback.
So far...
So far, so good...
I applied for the card, a few months ago...and the application is still pending. It's annoying.
I used the chat function on their website, and I was connected with a very helpful agent, named Emory.
They assured me that my concern would be addressed shortly.
The app/site gets three stars, but Emory gets five stars for customer service...hence the four-star review.
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Sheriff, we are glad that you like our app. If you have any suggestions please let us know at support@payactiv.com. We would love to hear from you.
They over charge they already took…
They over charge they already took there money last paycheck talking about 288 is missing and took it out of my upcoming paycheck. Don't trust them. Just wait until you get paid or find a better app like Dave. Dave doesn't have technical difficulties that's will inconvenience people.
20. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Pamela, we sincerely regret any inconvenience caused. Please rest assured that our team will contact you shortly to assist you in resolving your issue.
Very helpful and polite with what the…
Very helpful and polite with what the issues I was having
20. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Walter, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!
Yeneffer Clark is the best
Yeneffer Clark is the best. I had an ongoing issue and called several times. It even got escalated to the engineering team twice!!! The only one who helped me and resolved the issue was Yeneffer Clark. Very kind and helpful. She needs a promotion and a raise!!!! Thank you Yeneffer Clark
18. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Nick, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Great guy
Great guy! Explained everything perfectly well to me and went over and beyond to help me with my situation. Thank you again Alex!!!
15. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Lola, thank you for your feedback. We are delighted to hear that you are having a great time with us! :) Have a lovely day ahead.
The best service ever
I'm able to access my wages at a great frequency and be able to save money doing it and customer service agents are outstanding. Thank you payactiv
14. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Christopher, we are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
Waller Lee was very courteous and helped
14. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Kevin, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Lee was so attentive
Lee was so attentive, friendly and professional!!!
14. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Sarah, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!
Emory is a GREAT Rep!
Emory attempted to help me, and I would like to add that he was swift and respectful!!
12. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Sarah, thank you for providing your valuable feedback. Please reach out to us at support@payactiv.com, if you have any suggestions. We would love to hear from you. Have a blessed day.
It never wants to update correctly
It never wants to update correctly. Customer support is incompetent at doing their job. App is trash!
10. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Gary, we regret the inconvenience. To help resolve your issue, please email us your details, including your employer's name, employee ID, and mobile number, to support@payactiv.com. Be sure to include "App Reviews" in the subject line.
This man knew what I was talking bout…
This man knew what I was talking bout he said he was gonna try to fix the problem I really appreciate him
7. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Robert, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!
Alvi Duncan really cane through for me…
Alvi Duncan really cane through for me today. He assisted me with payactiv,some that obviously 4 other reps couldn't do.He went above and beyond with patience and expertise.
8. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Kalista, thank you for providing your valuable feedback. Please reach out to us at support@payactiv.com if you have any suggestions. We would love to hear from you. Have a blessed day.
Takes too long too update account
I like the fact you can access your money early the problem is that can lead to low paychecks causing you to borrow again and again. Then once you pay it off it takes almost two weeks before they realize you paid back already so there is a big gap where I’m just broke and looking to borrow elsewhere. In other words avoid if you can
8. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Vashon, we sincerely regret any inconvenience caused. Please rest assured that our team will contact you shortly to assist you in resolving your issue.
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