During a conversation with PCL staff member Tany, was so helpful, patient kind, thoughtful, compassionate, and with all that said ,still very professional. We both highly recommend asking for her,... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I contacted Fletchers Group and later that day I had a phone call from Alicia. She was pleasant, joyful. Seriously not a single bad word to say about her. She explained everything incredibly well an... Mehr ansehen
Unternehmen hat geantwortet
Just spoken to Daniel, he was very professional, understanding and helpful. He made me feel supported, listened to and at ease during the call. Even though im unsure of which lawyer or if the case wou... Mehr ansehen
Unternehmen hat geantwortet
Patient Claim Line were brilliant from start to finish. They listened carefully, explained everything clearly, and kept me updated throughout. I felt supported and informed every step of the way. Thei... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
The first thing we do at Patient Claim Line is listen. Our team is fully trained to then ask the right questions to ensure all the relevant information available is obtained so that our legal team can very quickly advise you as to whether or not you have a case. The team can answer any questions you may have and we speak in plain English. Once the team has listened to what has happened, and taken all the details they need, these details are passed to our legal team to confirm whether or not you have a case. Our legal team are some of the very best Medical Lawyers and they are experienced in every type of medical claim. For more information visit patientclaimline.com
Medical Negligence Specialists
Vom Unternehmen geschrieben
Our Customer Guarantee
Our Promise to You
We will handle all calls and claims on a no-win, no-fee basis with no upfront fees.
We aim to answer all calls within 30 seconds.
We will never sell your details to other companies and we never cold call anyone.
We will always deal with your call in the strictest confidence.
We will deal with your call in a friendly and caring manner at all times.
We will let you know as quickly as possible whether our legal team believe you have a claim.
If we believe you do not have a claim, we will fully explain the reasons why to give you piece of mind.
Our legal team will be with you every step of the way throughout your claim.
Our legal team will tell you as soon as possible what they believe your claim to be worth.
Kontaktinformationen
Vereinigtes Königreich
- www.patientclaimline.com
4,6
Hervorragend
5302 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 87 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
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Antwort von Patient Claim Line
Hi Joan
We really appreciate your thoughtful review. It’s fantastic to hear that our team’s knowledge and professionalism stood out during your experience with us. Guiding people with confidence and care is at the heart of what we do, and your feedback means a lot. Thank you again and best wishes as your case develops!
Agent was genuinely helpful and patient.
Agent was genuinely helpful and patient.
I felt supported and was given time to ask questions.
6. März 2026
Antwort von Patient Claim Line
Thank you so much for your lovely feedback. We’re really pleased to hear that you felt supported and understood by our team during the early stages. We always aim to make the process as smooth and reassuring as possible, and it’s wonderful to know we made a positive difference. Wishing you all the best as things move forward!
The call line is a wind up
The call line is a wind up - they refuse to let you sent written evidence/ summary so it can be discussed in a sensible manner when you have a complex case.
Basically from the start, the caller was just looking to fob off with 3 year excuse - no structured review of case history or review of NHS failing in “duty of care” (ie. that they were covering it up with maladministration and negligent care).
This is not acceptable in complex cases eg. like the contaminated blood scandal, mesh victims, ignoring CKD etc, NHS malfeasance can go across decades – so it’s a case of when the NHS were finally caught out, and a patient having proof of their doing this; which in my case definitive proof is evidence is within 3 yrs - their telephone operative is a waste of time.
This is not a good firm in that respect, if you have been systematically gaslit by NHS on maladministration and systematically covering up negligent health care.
The telephone operative is more interested in general fob off to the law society, which is just a database of their members that can be searched with keywords, so I wouldn’t waste your time with this firm.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Patient Claim Line
Thank you for your feedback, and we are truly sorry to hear about your experience. We have requested further information via Trustpilot to help us locate your file. Please be assured that we would never want any of our clients to feel this way, and we can confirm this was not intentional. Your case is important to us, and we are committed to ensuring it is reviewed promptly.
Antwort von Patient Claim Line
We’re truly grateful for your feedback. It means a lot to know that our team was able to provide the level of care and attention you needed during what can be a very difficult time. Your experience matters to us, and we’re glad we could help make the early stages of your claim a little easier. Wishing you all the best as things progress!
Fletcher have been amazing so far with…
Fletcher have been amazing so far with everything
6. März 2026
Antwort von Patient Claim Line
We’re truly grateful for your feedback. It means a lot to know that our team was able to provide the level of care and attention you needed during what can be a very difficult time. Your experience matters to us, and we’re glad we could help make the early stages of your claim a little easier. Wishing you all the best as things progress!
Fletchers send milk men to mend trains…
Fletchers send milk men to mend trains thanks to them I have a badly twisted spine a loss of 2.5 cm of my leg . badly broken hip sevear delirium for 2 years lost my family. Thay have no compassion the only people I no like pilgrim hospital is men who watch rabbits die after being hit by a car and Fletchers’s you asked for this review give me yours and I can grantee I will prove you’ve just set me up still got all the statements reviews the surgeons the injuries that wil keep me seriously it’s same as it’s always been the rich get fat the poor get poorer any one who wants pictures files reviews statements email me I’ll share all
9. September 2025
Antwort von Patient Claim Line
Thank you for your feedback, and we are truly sorry to hear about your experience. We have requested further information via Trustpilot to help us locate your file. Please be assured that we would never want any of our clients to feel this way, and we can confirm this was not intentional. Your case is important to us, and we are committed to ensuring it is reviewed promptly.
Called on time
Called on time. Explained everything clearly allowing time to ask questions if needed. Polite and friendly
5. März 2026
Antwort von Patient Claim Line
Thank you so much for your lovely feedback. We’re really pleased to hear that you felt supported and understood by our team during the early stages. We always aim to make the process as smooth and reassuring as possible, and it’s wonderful to know we made a positive difference. Wishing you all the best as things move forward!
Promised 2nd contact never arrived
Promised 2nd contact never arrived. Telephoned after 1st week Promised contact in a couple of days with profound apologies contact never happened. Decided to go with another solicitor
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Patient Claim Line
Hi Pauline
Thank you for your feedback. and we are truly sorry to hear about your experience. Please be assured that we would never want any of our clients to feel this way, and we can confirm this was not intentional.
Best wishes for the future.
Paul
Very helpful
Very helpful, explained everything very well and helped me navigate the process
5. März 2026
Antwort von Patient Claim Line
Thank you for taking the time to share your experience with us. It’s always encouraging to know that our team made you feel valued and supported from the beginning. We’re committed to being here for every step of the journey, and your kind words truly inspire us to continue providing the best service possible. All the best moving forward!
First call the these yesterday and they…
First call the these yesterday and they where amazing very helpful and understanding i would highly recommend
I spoke with a lady called chloe
5. März 2026
Antwort von Patient Claim Line
Thank you so much for your lovely feedback. We’re really pleased to hear that you felt supported and understood by Chloe during the early stages. We always aim to make the process as smooth and reassuring as possible, and it’s wonderful to know we made a positive difference. Wishing you all the best as things move forward!
Very professional and quick service
Very professional and quick service, highly recommend
5. März 2026
Antwort von Patient Claim Line
Hi Dave
We really appreciate your thoughtful review. It’s fantastic to hear that our team’s knowledge and professionalism stood out during your experience with us. Guiding people with confidence and care is at the heart of what we do, and your feedback means a lot. Thank you again and best wishes as your case develops!
All the best
Paul
Waist of time
Waist of time, didn't even get to talk to a solicitor
And says I have 3 years toake a claim
Refused to help
As meds still not given
Still have more unnercery pain
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Patient Claim Line
We are sorry to hear that you feel this way and appreciate how upsetting this experience may have been for you. We're sorry that they were unable to take your case forward. You are still entitled to seek a second opinion from another solicitor or obtain further guidance from the Law Society website should you wish to explore your options further. While we recognise that this decision has led to your dissatisfaction, the team have done all they can to keep you updated throughout the process and provide client care. We appreciate your feedback and will continue working to improve our services.
Very helpful and efficient,they put you…
Very helpful and efficient,they put you at ease and answer any questions you have . Also quick at putting me in touch with the right solicitor.
4. März 2026
Antwort von Patient Claim Line
Thank you so much for your lovely feedback. We’re really pleased to hear that you felt supported and understood by our team during the early stages. We always aim to make the process as smooth and reassuring as possible, and it’s wonderful to know we made a positive difference. Wishing you all the best as things move forward!
Paul
They was fast acting and put me in…
They was fast acting and put me in touch with the right people as I didn't know how to go about my issue
3. März 2026
Antwort von Patient Claim Line
Hi Christopher,
Thank you for you lovely review, we are happy you experienced our fast and efficient services, as we value this a lot in our company.
Best wishes,
Hafsah
Antwort von Patient Claim Line
Good morning,
Thank you so much for leaving us a review.
Best wishes,
Hafsah
Prompt and efficient service in a…
Prompt and efficient service in a professional and friendly fashion
3. März 2026
Antwort von Patient Claim Line
Hi Arthur,
Thank you for you kind words, We are happy to see that you find our services prompt and efficient.
Best wishes,
Hafsah
Don’t use this company
Don’t use this company - they sent my medical negligence claim off to fletchers solicitors who emailed me saying they would not take this further when I asked if they had got the hospital notes for my mums death they ignored me gave me no explanation what so ever , in the meantime another company who passed this on to a different solicitors has taken action on this - no empathy what so ever from fletchers solicitors
7. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Patient Claim Line
Hi,
We are so sorry to hear that this was your experience, we apologise for this as we can understand this must be a sensitive time for you as well. If you email client.care@blumegroup.co.uk we can try and resolve this issue for you.
Best wishes,
Hafsah
I finally got the ball rolling
Staff where helpful and understanding. I was hesitant and anxious but were patient and guided me through the process.
18. Februar 2026
Antwort von Patient Claim Line
Good afternoon,
Thank you for leaving us a review, we really appreciate it.
We are really happy to hear that our staff were helpful and understanding.
Best wishes,
Hafsah
Very efficient service
Very efficient service
Quick on the uptake and speedy with evidence gathering
19. Februar 2026
Antwort von Patient Claim Line
Hi Trudi,
Thank you for your kind words.
We appreciate this review a lot, and are always here to assist with anything you need.
Best wishes,
Hafsah
Brilliant friendly and knew exactly…
Brilliant friendly and knew exactly what I needed and sorted me out highly recommend thanks again for the assist appreciate how hard you worked for me
19. Februar 2026
Antwort von Patient Claim Line
Hi Nataliya,
Thank you for taking the time to leave us a review.
Your words have been so sweet in describing our service and we appreciate it more than you know. We are always happy to assist.
Best wishes,
Hafsah
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