Meet and Greet - Crashed my Car
I booked with Park and Travel, which uses a 3rd-party company, Go Park to collect your car. They were 50 mins late picking my car up, and when they returned it on 30th December 2025, we agreed to meet on level 4, zone R&S, Heathrow Airport, Terminal 5. The man ran up the staircase and didn't review my car with me. When I got to my car with my wife and 4 children at 23:35, it had front-end damage, which wrote it off. They won't give me the driver's name, insurance details, or respond to emails; the manager is always busy. Links to Facebook, LinkedIn, and X don't work on their website, and now they're trying to tell me I booked with Express Parking, which is going into receivership. My advice, check Companies House on all 3 companies and book elsewhere, they left a family of 6 stranded after an 8-hour journey home. Park and travel are also linked to other websites not connected to Official Heathrow Meet and Great, who were extremely helpful on the night. I would suggest that the cheapest is not the best; please find a company and check the Companies House to see how long they have been operating, and have the relevant documents. Police, trading standards, Insurance and others are now involved.








