Paradigm Housing Group Bewertungen 

262
TrustScore 4.5 von 5

4,3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

My family and I have been with Paradigm Housing Association for some 5 years now. The professionalism begins with the telephone staff through to the tradesmen who actually carry out work required. Th... Mehr ansehen

Bewertet mit 2 von 5 Sternen

I have received a completely unexpected text from Paradigm today, with the date & time of an unknown appointment. This meant that I had to contact them to find out if I had forgotten something. A... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The Paradigm operative, arrived on time, ready to set up to redecorate my front and rear doors, also the concrete porches etc required decorating , he carried out this work excellently Cleared up a... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Keisha ( do not know her surname ) a charming young lady came on a pre-arranged visit to Almondville house Burnham SL1 8 EZ. Having introduced herself she willingly listened to my concerns & obs... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Wohnungsgesellschaft

Vom Unternehmen geschrieben

We are Paradigm Housing, managing more 16,000 homes across London and the South East. We know that house prices in the areas where we work are high, both to buy and rent. We want to help people have a home they can afford. As a charity, all the money we make goes into building new homes and providing services for customers.


Kontaktinformationen

4,3

Hervorragend

TrustScore 4.5 von 5

262 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 90 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,3

Alle Bewertungen

(262)

104 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Helpful and responsive staff

Helpful and responsive staff.
We recently needed to do some modifications at our property and had to ask Paradigm for support. Staff responded in a timely way and were very helpful and proactive with helping us solve the issue.
I enjoyed this interaction.

30. September 2024
Bewertung ohne vorherige Einladung
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Antwort von Paradigm Housing Group

Hello, and thank you for taking the time to leave us a review. It's really good to hear you had such great service from us. All the best.

Bewertet mit 5 von 5 Sternen

Excellent service

Excellent service. Undertaken speedily and with ease. very helpful and explained everything.

11. Oktober 2024
Bewertung ohne vorherige Einladung
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Antwort von Paradigm Housing Group

Hello Joy, thank you for your kind words. We're delighted we were able to help you!

Bewertet mit 5 von 5 Sternen

Paradigm were responsive to my queries…

Paradigm were responsive to my queries throughout the day, and Steve the repairman was very efficient and informative. Work completed on first visit within 10 minutes- if what was potentially a large job

10. Oktober 2024
Bewertung ohne vorherige Einladung
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Antwort von Paradigm Housing Group

Hi Liam. Thanks for leaving us a review and letting us know how helpful Steve was! All the best.

Bewertet mit 5 von 5 Sternen

Always happy to help

Always happy to help, quick to answer calls and help same day if possible

30. September 2024
Bewertung ohne vorherige Einladung
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Antwort von Paradigm Housing Group

Hi Demi, thanks for taking the time to leave this great feedback. We're so happy you're pleased with our service!

Bewertet mit 4 von 5 Sternen

Helpful team but could improve on clarity and availability of information

The Home Ownership team has been very helpful and responded to my requests promptly. The only comment I would make is that I was asked to fill a new version of the form after I had been sent an old one, and asked to provide pictures of my home prior to the works which were not a requirement as per the form I received. In the future, I would appreciate more transparency and clarity, and ideally to find the forms and all the relevant information readily available online.

1. Juli 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Liars!!!

There liars constant lies. Ask them for proof of everything. If they have no proof take legal action against these lying disgusting company. they call themselves a charitable organisation what must be a joke. They don’t care for there tenants.
My partner will be taking them to court now.

28. August 2024
Bewertung ohne vorherige Einladung
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Antwort von Paradigm Housing Group

Hello Ben, thank you for your comments. We will continue to work with your partner on their case and hope we can reach a mutually satisfactory conclusion in due course. Best wishes for now.

Bewertet mit 5 von 5 Sternen

Garden Change

The Home Ownership team has been supporting and helping us with changes mainly to our back garden and some to the kitchen. Throughout this time they've been patient, helpful, understanding, and really, really supportive of the application. Honestly, not only did they guide us away from mistakes that would have been costly to rectify, but they've provided really good help including the legal regulations you need to comply with, and never a hint of frustration or impatience. A great team, thank you!

22. April 2024
Bewertung ohne vorherige Einladung
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Antwort von Paradigm Housing Group

Hi Stuart. Thanks for taking the time to leave a review. We're delighted you're so happy with the service you received from our Homeownership team. We'll be sure to pass it on to them! All the best.

Bewertet mit 5 von 5 Sternen

Excellent workmanship from employee…

Excellent workmanship from employee James. Very polite and hardworking. I’ve had the same guy here several times and he’s been very efficient and knows his stuff.

12. August 2024
Bewertung ohne vorherige Einladung
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Antwort von Paradigm Housing Group

Hi there, thanks so much for your positive review. We're delighted you are so happy with the service you received from James; we'll be sure to pass this along to him! All the best!

Bewertet mit 1 von 5 Sternen

Awful freeholders.

I bought my first home through the shared ownership scheme. The properties were meant for people with disabilities and who have a close connection to the area (we had to fill up a form). I struggled to get on the housing ladder having a disability myself as well as my daughter.

I have abusive neighbours below me who consistently smoke regardless of asking them to be more considerate, Paradigm will not do anything. When I bring it up with them I am faced with a tirade of abuse and have contacted the police twice.

Paradigm do not do anything.

Runnymeade council has banned smoking on balconies for 200 of their properties, yet Paradigm are happy to allow people’s health including young people to deteriorate mentally and physically with the side effects of racism, abusive language and passive smoking.

5. August 2024
Bewertung ohne vorherige Einladung
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Antwort von Paradigm Housing Group

Good afternoon Ms Romeo. Thank you for leaving your thoughts; we're sorry you're unhappy with this situation. You have now entered our complaints process, so we will work through this with you and hope that we can come to a mutually satisfactory conclusion. With all best wishes for now.

Bewertet mit 5 von 5 Sternen

From wet to dry!

Alistair turned up to do plumbing repair but said he was a gas engineer but quickly let me know he could do the job & got straight on with! Cracking job, well satisfied!

22. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Paradigm Housing Group

Hi Stuart. Thanks for taking the time to leave a review. We're delighted Alistair gave you such good service. Some of our engineers are indeed multi-talented and multi-qualified! All the best.

Bewertet mit 5 von 5 Sternen

New Tenants

We have just signed up with Paradigm Housing. Everyone that we've dealt with has been helpful and professional. They have gone over and above for us !

15. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Paradigm Housing Group

Hi Louise, and welcome to Paradigm! It's great to get such positive feedback - thank you for taking the time to leave a review. All the best.

Bewertet mit 5 von 5 Sternen

Understanding and efficient , True positive feedback

I see many bad reviews and honestly as a verified user my review is completely honest. As a person with many health issues and complications I have nothing but praise for the workmen who have helped recently . ( a plumber and window/door employee) the service was fantastic and repairs arranged within days , completed and kept up to date with it all. I am really impressed with paradigm
* edited to say I have been a tenant for 22 years in the same house *

16. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Paradigm Housing Group

Hi Cece. We appreciate you taking the time to leave your thoughts about Paradigm. Please don't hesitate to get back in touch if we can help you with anything further. All best wishes.

Bewertet mit 5 von 5 Sternen

5* Home Ownership team

The Home Ownership team have been truly supportive with documents needed for progressing the sale of my house and answering any queries raised promptly, 5* service from them - thank you it is truly appreciated.

5. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Paradigm Housing Group

Hi there. Thank you for your review - we're delighted to hear that you were so pleased with the service you received from our Homeownership Team!

Bewertet mit 5 von 5 Sternen

Came through when I needed them the most

Paradigm really came through for me when I needed them the most. Deeply appreciate it.

1. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Paradigm Housing Group

Hello, and thank for your review. This is lovely feedback to receive - we're so glad we were able to help. All best wishes.

Bewertet mit 5 von 5 Sternen

The plumber Craig was very quick to…

The plumber Craig was very quick to identify the problem worked on it straight away and it was fixed in very little time

25. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von Paradigm Housing Group

Hi Anne. Thank you for your kind words. It's really good to hear that Craig gave you such good service - we'll be sure to let him know. With all best wishes.

Bewertet mit 5 von 5 Sternen

Repair guys are always polite and…

Repair guys are always polite and respectful.

25. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von Paradigm Housing Group

Hello Janet. Thank you for taking the time to leave a review. We're so pleased you are happy with the service you've received from our repairs team! All the best, Paradigm Housing.

Bewertet mit 1 von 5 Sternen

Spoil the wall...

Gentleman came and changed the Radiator, he changed it, and because the radiator was not the right size, the wall was left without paint, he left lots of mess and lots of holes on the wall, disgusting, I don't know how these people work, 1 star is too much.

19. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von Paradigm Housing Group

Dear Mr Dervish. Thank you for telling us about this. We're sorry to hear you're not satisfied and would like to put things right. Please contact Customer Services on 0300 303 1010 / ContactUs@ParadigmHousing.co.uk and one of the team will be happy to help you. Thank you.

Bewertet mit 5 von 5 Sternen

Satisfied customer

I have a terminal illness and most of the team are very very kind,caring and supportive. I've had two different guys to do repairs in my home and I can only praise them. Absolutely no complaints at all

13. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von Paradigm Housing Group

Hi Julie, thank you very much for taking the time to leave this lovely review. All the very best.

Bewertet mit 5 von 5 Sternen

I have been a paradigm resident for…

I have been a paradigm resident for over 10 years and have never had a bad workman or unanswered query. Yes rents go up but that is across the housing spectrum. I love my one bedroom house and my neighbours Perhaps thats why I'm happy with the service and the organisation. No complaints from me!

9. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von Paradigm Housing Group

Hi Esther, thanks for taking the time to leave a review. We're delighted you're so happy in your Paradigm home - it's our pleasure to serve you. All best wishes.

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