Owden Plumbing & Heating
Owden, a heating engineer, (Ottershaw, Surrey) installed a Honeywell DT4R wall thermostat and relay box 9 months ago - a service for which we paid promptly. The unit stopped functioning two days before Christmas, so I texted Mr Owden to arrange for him to fix or replace the unit (it has a 5-year manufacturer's guarantee) after the new year. I received a rather curt and angry text from Mr Owden stating that he had family commitments and was not working over the festive period - which I understood, despite the cold weather and our young children not having heating in their bedrooms over the cold festive spell. Having patiently waited for him to return to work in the new year, I texted him on 4 January to arrange a house visit and again on 5 January - having not received replies to my previous two texts (both after Christmas / New Year). All texts were sent via WhatsApp and he read all of them but simply chose to ignore them. I have no copy of the invoice for the purchase of the unit so I cannot replace it despite having paid him over £200. In short - an appalling service from an utterly disingenuous individual. His work ethic is abhorrent as is his after sales customer care.