Office Depot Bewertungen 

Office Depot is the worst Company I have ever bought from. Their Customer Service is horrible as well. I purchased items in December which has a 2 two delivery. The items never came after 5 days so I canceled the order and bought what I needed from a better Company. Low and behold I was then charged for the items that were never delivered. I called Customer Service and was told I would be related 3 to 5 business days later. That day came and went and I was never rebated. Fou days later my neighbor said my items were delivered at their house. But remember I canceled those items more than 10 days prior. I return the items to the store and are now being told they can't take them because they don't carry them in store. And was told to call customer service again. Ridiculous and Horrible Customer Service and Company

Ordered an item and after MANY attempts to contact them regarding an item that was shipped defective, they would allow me to return it. BUYER BEWARE!

I am 70 years old and I am not a tech expert but I understand more than the basics. I went to an Office Depot store in Las Vegas on Rainbow blvd because I needed to download some important emails and forward them by fax. I asked the clerk for help because I couldn't get the code needed to print them.
I was trying to do it from my laptop, first I asked him for help to get the password, in a rude and curt way he reluctantly gave it to me, immediately he went to stand in the middle of the store even though he had no more customers to serve because it was a very rainy day.
A few minutes later I asked the same employee in the printing dept. for more help on how to use the printer and he still told me quickly and left. Total, I could neither send the documents to the email nor print them nor send them by fax. I decided to go to another place because it was around 6 pm and he was the only employee in that area.

I ordered an office desk from Office Depot. After missing multiple delivery dates, they delivered a printer cartridge labeled as a desk. They took my money! Their customer service department was not interested in satisfying my complaint. So, I disputed the charge with my credit card company and ordered the desk from Amazon. Do yourself a favor and don't do business with the thieves at Office Depot. Amazon delivers on time and handles disputes professionally. Also, Capital One did a great job handling this perpetration of fraud. Do better, Office Depot!

Your Sales Associate Mr Juan Salazar
Made it a great Experience he Help me get a Computer Router, and Helped Ne with Information about Walkie talkies And We As Very Kind and Considerate He is Very Knowledgeable and Should be in Management. I bought What He Subjected And it Works great just like he said. Thank you For Hiring Such good Sales Person.
Truly Yours
Mr Fumero. 1-786-594-1665

The 2 people in the local store were excellent, but the cashier never attached my credit card payment to the order. It was not in stock. I received an email that my order was canceled. Again, not good customer service, just canceling my purchase. The local store could not fix the payment problem, I had to call your online call center to charge my card. I received another email the next day to call them. They used my delivery address for the billing address. This was corrected. The next day we were double charged for this item. I called again, after giving all the information, they could not understand or did not listen to the issue. I repeated. They concluded the conversation with sending me to another department. I had to leave a message. They never called me back. I called again. This time the original department made up a “ticket” for another department to call me back. They did. I had to give all my information again. They said they would correct the double posting after I the purchase was delivered to me. At this point, I have no faith that it will be corrected. Horrible customer service.

Terrible terrible service. Yesterday went in to get something printed and although I was the only person definitely at the print station possibly in the entire store the service was horrible. They mosey around there like there is nothing important going on. Spent a half hour in the store for something that should have been no more than 10-15 minutes tops. Would have been okay with that but was promised it would be ready today by the same time which is now 4:00 and tried to call the store four different times was put on hold by a machine for 20 minutes and no one ever picked up. Needed my order today before 5:00. Will never go there again Staples as much better service

I placed an order for a filing cabinet for my wife for Christmas and never received it, been on with customer service 3 times trying to get this issue resolved and on top of that not getting an American to speak with so can’t understand what they are saying most of time and being put on hold constantly. Was told 3 times I would have someone getting in touch with me and that was a laugh.

previously when ordering on line delivery would be within 24-48 hrs as still advertised the past year orders have taken up to 2 weeks. I waste a lot of time chasing these. when you get somone on chat they all say sorry it is warehouse issues and that the delivery will be with you in 72 hrs, several days later when still no delivery they say the same thing. They have said warehouse issues for the past year they should have sorted those issues by now & stop promising deliveries that they are not sending.

I purchased an office chair and received a used "open box" item with parts missing. I called their parts depot and was told the missing parts were backordered 10 weeks. I therefore demanded an immediate return or replacement, insisting that OfficeDepot come and pick up the faulty item from my house at their expense. Why should I use my time and gas to drive to another city to find some brick and mortar when the purchase was made on officedepot.com? Um, excuse me? What exactly do you think e-commerce is? You expect the customer to incur expense and hassle when it is YOUR mistake? Seriously?

When I make a purchase on officedepot.com, I expect it to be for a NEW item. If it is USED or OPEN BOX, you must state so clearly. There was absolutely nothing on your advertised listing page to indicate that I was purchasing anything other than a new item.

I have had to make 3 phone calls in all over this return/exchange. The chair was returned almost a week ago, and I still have not received a refund. How long does it take? Where is my money?

No wonder you're closing everywhere. My mistake for placing an order with an obsolete business. Just terrible all around.

👉11/20/22 item ordered online

👉12/9/22 initial contact (I waited VERY patiently!) Inital contact a FAILURE as agent never initiated case

👉12/12/22 they FINALLY started a case to track it and I was told 2 DAYS for resolution -- this after wasting over 2 hours of MY TIME

👉12:32 am 12/15/22 - STILL NO RESOLUTION

I was willing to drive to local Maple Grove, MN location to
pick it up yet that "isn't allowed"

I used to work for OfficeDepot, so I have some insider knowledge of the issues with the company, and know just how little the corporate HQ does to fix anything.
I am writing this after having my online order declined for the 2nd time. I work for a contractor and I'm trying to source a WiFi bridge as a temporary solution for a commercial customer. OfficeDepot understaffs it's stores to the point where correct inventory maintenance is IMPOSSIBLE. As such, both stores I've tried so far have declined the order as they are out of stock, despite the website (and therefore their store on-hand system) saying they had it. This is also partially due to "good faith receiving" that the store does. They don't count the inventory that comes in, because it's assumed to be correct. So if the warehouse misses an item, or if a pallet is loaded wrong, the store will have no idea.
Then, I get a text from OfficeDepot saying a manager will call me about my order. THIS IS A LIE. OfficeDepot doesn't train managers to do this, and even if it did, they are usually too busy trying to put up a truck or help in CPD to make all those calls. OfficeDepot could easily send us a link or a text to suggest an alternate fulfilment option (another store, delivery, etc...), but can't be bothered to implement something like that.
OfficeDepot is hanging on by a thread while they work to sell the company to staples. So don't expect anything to improve. OfficeDepot corporate just wants to do the bare minimum until it becomes somebody else's problem. So please don't be mad at Store Staff - it's not their fault. Vent your frustration at corporate - it won't do anything of course, but at least you'll be speaking to the correct people.
The online order "15 minute" promise is another one of the reasons for these. When we had 1 hour (when I first started working there) to get these done, we had time to call other stores, or the customer, etc... to try and keep order fulfilment high. Then they switched to the 15 minute pickup WITHOUT investing the appropriate resources to pay for it (aka more associate hours for online order fulfilment) and suddenly, they can't do that! There's not enough time. So they just decline the order and move on. Can't blame them. If an order goes past 15 minutes without being filled or declined they get penalized. So, ironically, the 15 minute pickup guarantee actually made the service worse. But, of course, corporate is too stupid to understand that.
This is why I usually order directly from Ubiquiti, Newegg or Amazon. OfficeDepot is just too unreliable and isn't going to change. If this order gets declined, I will walk into a BestBuy instead.

No free shipping to store for pick up. I do not like that. That is 0 stars rating.

The staff at the store in Ellisville, MO was nice, though sparse. There is not an Office Depot in the entire St. Louis area that answers its phones, and the flagship website does not answer its phone. I have a piece of furniture that I, unfortunately, left there for assembly. If I knew they would leave me in the dark, I would have assembled it myself. The $15 assembly fee is not worth the mystery. Costumer service since Covid is lower than I have ever experienced in my lifetime, and the tell-tale signs of a culture in decline are everywhere, including at Office Depot.

Ordered a Lenovo laptop and got same day free delivery for the Christmas holiday. Instead 2 Dell monitors were delivered. Called customer service and they ordered a new one for me but I had to wait several days for delivery now or go to store to pick up. Was double charged for the laptop. 2 calls to customer service (and waiting on hold excessively each time) and 7 days later still waiting for my card to be credited for the double charge. Funny how the card gets charged right away but takes so long to credit the card.

I purchased a laptop and was pressured into the bundle for $250. After 3 weeks of trying to deal with the failure of tech support to get the purchased items installed, I took it into the store so they could do it. almost 1 week later i was told that because it was so long after the purchase date, they were having trouble with the McAfee subscription. So now the trial is about to expire, and I will probably have to pay for it again. I have tried everything I can think of. Bit of advice, NEVER BUY THE BUNDLE. The laptop is awesome. I love it.

If you make the mistake of signing up for a subscription (discount) be warned that they NEVER send you an email ahead of time to warn you of an upcoming charge/delivery. They just start the delivery process before you can even cancel.

We had to refuse the shipment from UPS, but they still billed us. And all support is either non-existent (on the phone) or chat support from overseas using a script. They use two American first names to create fake names for themselves for chat - Like Stanley Joseph (just one example of many) - yet they are ALL overseas and won't give out their real names. Then, trying to get a credit is near impossible - they wanted to hold onto some of the charge for "delivery charges". Are you kidding me???

No wonder so many companies are in the toilet - no one cares about the customers and they keep using foreign support that doesn't understand and can't have a normal conversation with a frustrated customer. Why would they care? They are thousands of miles away and will never lose their job.

Aundre did such a great job helping us with hours of printing and shipping for our company. He helped other customers in between helping us and took care of the floor. He has such a great attitude, character, and personality! Really appreciate his help and his absolute 150% customer service quality!!! He treated everyone with respect and care. Thank you Aundre at the Hammond Location!

Would give a 0 (zero) if possible. We purchased 6 products costing over $1700. After we put together one bookcase, we noticed numerous scratches in the wood, which we know we did not put there while assembling. We then noticed some dents, scratches and discoloration in some of the other products, as well as issues with hardware. Tried to live chat, call and text to talk with no success: terminal hold or not fitting their generic categories. Do not buy from this store if you expect customer support!

Marble falls print sept !!! I called due to app nor website will allow me to send some things to be printed! Spoke to a manager of the print department. Got the “sorry for you “ speech and the only way to get it was to come in stand and print it yourself .
This store is Aweful when it comes to customer service!! This is three times I’ve been in need and I get “ sorry for you “
Not just from service - but managers as well. NEVER NEVER HAVE THIS PROBLEM IN THE MIDLAND STORE - sorry I had to move and change.
Only one person in three years was helpful and they left !! Hmmm imagine that!!! Worst Office Depot EVER !!!!