oakstreethealth.com Bewertungen 

I handle my mother's medical affairs and decided to set an appointment with Oak Street Health (Based on the benefits and promises touted in the commercials).

The sign-up requires an initial 90-minute 'orientation' appointment - which from the start, seemed very inefficient.

I accompanied my mother to the appointment for evaluation and was immediately disappointed, as the appointment was largely sitting and waiting (Empty lobby with little staff).

The actual meeting with a doctor was 15 minutes (No friendly banter, attention, 'Get to know you' conversation, or concern as purported in the TV commercials).

The staff (What few in the office), were standing around complaining about their employment conditions and almost appeared hostile.

Again, NOTHING like the environment advertised in the Oak Street Health commercials on television.

Additional obeservations made over a 30 day period include:

1). Lack of proper follow-up (If any).
2). Inability to explore other locations (Surprisingly, Oak Street Health offices are not connected and function individually - you have to sign up all over in another 90-minute orientation).
3). Difficulty scheduling an appointment in a timely manner (Month later).
4). A largely worthless website - a manual phone call is still required to accomplish basic tasks, such as setting an appointment.

We had a total of two appointments - both were an absolute waste of time and the overall experience with Oak Street Health was negative on both occasions.

Bottom line: Oak Street Health is nowhere near the company, nor experience as advertised and I would not recommend.

I am writing this review as a follow-up to a previous review. I made an appointment over a month in advance at an Oak Street office in Columbia SC for my Signicant other whom I serve as a Caregiver. She is 83 years old, has one lung and with hip replacements, she walks with a Walker and is on oxygen.
Before the day of her appointment, in the middle of the night, going to the bathroom, she fell. She had bruises on her left arm and hip, but didn't experience pain at the time.
I took her into Oak Street in Columbia, SC. We go between Augusta and Columbia where our Families are living.
She not too long ago had a stroke and painfully was in ICU for over a month moving from there to PCU and as she got better to a hospital room, then to rehabilitation at Doctors Hospital in Augusta. When she got better, we went to our Columbia home to further recover so she would not be left alone once the homemade Nurses were pulled as a result of insurance coverage limitations.
A legitimate appointment was made at Oak Street in Columbia a month in advance so she would have Primary Care there. She had also seen a NP at Augusta Oak Street when she was there. We went in, her fasting, anticipating testing and SHE WAS REFUSED SERVICE. AUGUSTA OAK STREET CALLED AND INSTRUCTED COLUMBIA SC OAK STREET NOT TO SEE HER. Apparently they were territorial and wanted her money spent there.
We were flabbergasted after the trouble we went through, her being 83, now experiencing pain and on a day when it was 100 degrees outside. After much pleading that the Doctor see her, they would not.
We left and went to the Emergency Room where they discovered the SHE HAD A BROKEN CLAVICLE. How she sustained the pain only GOD can say. We were in the Emergency Room until midnight. They took Xrays and did other tests. I can't begin to tell you the rage and disappointment I felt as a retired Health Care Professional of 30 years where Patient Healthcare comes first, not territorial concerns of money or whatever. This 83 year old Women with a walker, one lung, on oxygen was made to suffer and refused Healthcare. Why?
Oak Street advertises Care for Seniors but dropped the ball on basic concerns.
I am or was a Patient. They called me today, I waited on hold, then was cut off. These are the facts. I have loss trust in the ignorance exhibited and lack of concern and priorities. I want this known so no other Seniors are put through this. She is had to follow-up with an Orthopedic Surgeon. Her life was put in jeopardy and her recovery took a setback. I can't begin to express what I feel about what happened having experienced first hand the ignorant lack of concern for someone I have known since I was 14 years old. We are both Seniors now, myself, a disabled Veteran but still a Care Given as much as my ability allows.

We were assigned Dr. Morland. In December of 2025, we were informed she left Oak Street Health. We would be informed when we are assigned a new doctor, a month later I called to ask why it was taking so long. I was informed it was the insurance company had to okay the doctor. I was also informed that we were reassigned to a doctor they made an appointment for us, two days before the appointment, I called to confirm the appointment. I was informed it was rescheduled for a month later, i called 2 days before that appointment. I was informed it was rescheduled for two months later, i called 2 days before that appointment. They informed me my wife was rescheduled with another doctor I was scheduled for a separate doctor, i informed them when we came into Oak street Health I was promised this would not happen. She replied, I could transfer you to my wife's doctor temporarily. I said, why was it the first doctor took a month. We Had to do paperwork for the insurance company. She replied that was misinformation sir. I don't know why they lied to you. That ain't what happens. Then, she sad they can reschedule the appointment for the tenth of August
2026, on August 8th I called to confirm the appointment. They informed me it has been canceled. I asked when has it been rescheduled for she said it has not been it's been canceled
So they rescheduled us for an appointment on the 18th of September. I call two days later, realizing my wife was running out of a prescription called Xarelto, it is a blood thener medication she has to have, i call Oak Street Health to get a prescription. I was told since we have not been there since December of last year. We probably will not get one I reply That's because you all kept moving our appointments without telling me, then you canceled it. We cannot get in to see the doctor because you all will not let us, she replies to me. I'm sorry, sir. We have no record of this, i replied, no kidding if you did I have a record I would have a lawsuit and win automatically. While we were talking from there on out, she just kept saying, I'm sorry sir we do not have a record of this. I finally informed her. I'm making a review on Oak Street Health onto 2 website, she replied I would not advise that. I am not trying to say you will have a bad experience all i'm saying is this is the experience my wife and myself had with Oak Street health i am not speaking for any other person.

It's impossible to reach the actual clinic...you only talk to an answering service and can't get important issues taken care of for up to 24 hours

Oakst health in waukegan they overbooked the patients i ask for a referral 1 week ago i have appointment on Friday 14 at 10.45 i was there at 10.30 after 1/2 and hour they say I can't see the Doctor because I was booked with 2 PA. ok so who going to see me she said none of them WHAT!! She said that i need to make another appointment i ask ok what about my referral that I need on Monday 21, sorry is not ready.and today Saturday I have a email that I never show up to my appointment REALLY I'm looking for a different doctor now,is not the first time this happens. Horrible service.

The referral department referred me to specialists who didn’t bill dual insurances and I am left bills coming to my home demanding payment from me. And the secondary insurances telling me that I am responsible for them also.

I went in on a Friday afternoon which was the 1st time I could get within 24 hours of my call. I knew that I had a UTI as I was 76 yo and have them often. My urine was cloudy and the nurse I saw said that a UTI is the easiest diagnosis for a patient to make. She told me to call back before 6:00 to get the results which I did and she said we did the stick test and you do not have a UTI. I asked about going to urgent care and she said that they wouldn't do anything so I had a virtual call with Atrium on Sunday and she gave me an antibiotic and I was feeling better by 10:00 that night. At 2:30 pm on Monday they called and said Ms Johns, you do have a UTI. TOO LITTLE, TOO LATE. I never went back. Stay away from there.

I was a patient and really liked my doctor. She was thorough and referred me for X-ray for persistent cough. Turned out to be lung cancer. They never notified me when she retired. Saw another physician who was clueless. Needed multiple referrals and when I called the receptionist reviewed the list but never communicated this to my physician. Referrals never made. Staff were indifferent and many lazy. You can’t get consistent care for severe illness.

I take care of my 85 yr old uncle. We've have had trouble every time he needs anything. He needed shots in his arms.Cause the right one hurts 24/7. Now he has Cancer again and it's a real bad cancer that spreads. Oak street health had screwed up every referral he has needed. Three different Drs he has had to go through. That doesn't help the issues. In fact it makes it worse. With the last Dr. She was not listening to what I was saying. She actually kicked me out of my uncle's visit. She even thought she needed security that's how far she pushed it I told her to be quiet just talk to my uncle don't talk to me anymore and she wouldn't do it. She rather kick me out well with that being said Oak Street health needs help lots of help. They just don't get it I don't know why they don't get good help.. She even Said on his summary that she might have a safety check. OMG that is a bunch of nonsense. I was just trying to tell her about my uncle. She did not want to listen to me at all! Now we will have another Dr. That makes 4.My uncle will not be seeing her again.. I will make sure of that. She just don't get my uncle doesn't make any calls,he doesn't speak up for himself that's why I speak on his behalf. She doesn't want to listen to me. Without history of what had been going on with Oak Street health. I am very upset with them. Have been ever since the first time we've been there. We have been there a lot of times. Trying to correct there mistakes. She didn't want to hear it.I am not making this up. I know there has to be bad reviews. I hope I am not the only one dealing with this mess of Drs.Like I said I am livid. They are not as good as the the reviews I read.. Oak Street health said they would take care of it. Let's see if they do.!!! If they don't I will not see her again. My uncle wants to keep them cause there right up the street and so is his pharmacy. Otherwise we would not be back. May God bless them and help them. Is all I am saying. Plus his MRI isn't till September 23rd. That's a long time to be in pain. He has a lot of pain with this cancer.They gave him tramadol I asked for oxycodone she wouldn't do it. People have done this to the ones that need it. Can't get help cause they think you're hooked on them. My uncle has NEVER disobed the Dr orders. He believes what ever the Dr says. In this day and age you don't do that. We research everything. Well I do! We have to now see a different Dr. I am not seeing her again and either is my uncle. He is seeing someone different. He has a appointment on the 13th. We will see someone else. Now I feel a little better getting this off my chest. I think you should post this. I am a real person that deserves respect. I am going to be the one talking most the time. When the conversation is something he can answer. Which is most the time. Please post this. They only post positive reviews it seems.Please let me know if you're not going to help us find a real Dr. One that listens to the care giver. I know he is the patient but I don't mean to be told to leave the room that was wrong totally I should have called the cops to let her go ahead and get security but they were going to walk me out anyway I was getting loud then cuz I was livid by then. Well trusting them still is hard for me. My uncle doesn't care at all. He will talk a little but he will say talk to her cause she knows more then i do. I take care of all the appointments. None of the other Drs have removed me for talking on his behalf. I have done nothing wrong for her to make a report for safety check. I don't do nothing wrong. I do talk loud that's just me. I am not going to apologize for me trying to make the Drs visit go faster. I have all the times, I knowwhere the appointment is and for what time.He was in the same appointment but doesn't hear very well. He refused to wear hearing aids. If this poor review is not posted that's wrong also. My granddaughter was with me. She was scared because of the Dr wanted me out fast so she didn't have to follow my request for stronger pain meds. Now he's having to take more of the one that she gave him because she won't give him anything stronger. I left my purse in there. My granddaughter went and got my purse for me and my phone cause she wantede out of there that fast. She was making things worse. That's the facts so far. Plus this is the very first time he's taken more then the Dr prescribed because the dosage she gave him doesn't work and the medication she gave him doesn't work she raised the dosage when she could have just gave him tramadol and oxycodone and they both work together just great that's it. I've even called them. She said someone would call me back well no one has even called. Why because they don't do anything fast when it comes to a patient. We're going to see another doctor on August 13th and they have to let us see another doctor if they don't I will have no choice but to leave taking my uncle with me.

The worst office visit I have ever had. In a virtually empty office, I was left waiting in an exam room for over an hour. I finally opened the door partway as I thought they had forgotten me. When I finally went to the bathroom (kidney infection and a weeks-long wait for appointment!!!))passed my "doctor", who was a rude PA, not a doctor! Things spiraled downward rapidly. If you paid me $1000 I wouldn't take it to go there. I saw 2 patients, who looked like zombies. Hell no! Patient revolution needs to happen.

I like my primary care phyiscian with Oak Street, but that is all I like. She gets the star, zero for the rest of Oak Street Health.

Everything that has been reviewed earlier resonates with me. A scenario of my own: knowing I would be out of the country and returning to the U.S. for the month of August only, last year I made an appointment with a dermatologist for today (8/7). Perhaps a month ago the dermatoligist office contacted me saying that they needed an updated referrel from my inusrance company, which had to be initiated by my PCP (Oak Street). I called Oak Street immediately and requested that referrel. Time went by and the dermatologist contacted me again, saying they had not yet received the referrel. I called Oak Street again, and I was assured that the referrel would be processed. Long story short, the dermatologist texted me yesterday informing me that, due to not having recieved the referrel, they canceled my appointment.

But this is only the most recent issue. More typical are the promises of a call back "by the end of the business day" that are never made, or the fact that there seems to be no record of prior phone conversations, no picking up where I left off, but instead starting from the beginning each time I call about the same issue. And, or so, the sheer number of back-and-forth calls to resolve a single issue is exasperating.

The whole operation there is incredibly inept, frustrating and infuriating, and while I appreciated Oak Street when I first joined it in 2021, it has gone straight down hill since. Despite my appreciation for my PCP, I am going to look for a new outfit.

Oak St. Health was recently bought by CVS, and my opinion of the clinic has plummeted. I have made three attempts to obtain a referral they said they had for me, sitting in the office for an hour yesterday, and being charged for a consult, but never getting the referral. The office is seriously understaffed and it feels like the emphasis has changed from caring for seniors to maximizing profits.

The CVS Web site is terrible. Very hard to find your records. You click on the "Patient Portal" link and it goes nowhere, though their marketing pages work great.

I had Humana insurance and decided in October 2025 to change to Devoted as the payment was less. I notified Oak Street Health what my new insurance was going to be. I had a prescription to be renewed in January 2026 and I called the pharmacy to see if it was ready for pickup and found out it was never called in. I called Oak Street Health on Austin Bluffs Parkway, which was my clinic. After waiting for the person to check some information, she came back on the line and told me I was no lomger a patient there because I changed my insurance. NO EXPLANATION! NO LETTER! NO PHONE CALL! NO TEXT MESSAGE!
SILENCE as in crickets!!! I had to scramble to find a new primary care doctor.
I truly hope CVS, as the parent company, is paying attention to all of these NEGATIVE reviews. Piss poor operation!!!
I am switching back to Humana, but I will be damned if I go back to Oak Street Health!!!

I booked an appt 6 weeks ago for a general checkup, but also told them I had sever pain from a bulging disk that was causing shoulder and arm, nerve pain and explained that each time I look up my hand was going numb. While I waited I must have seen 100 tv ads for Oak Street. Each time claiming same day appts are available, new patients are being accepted and doctors are available. For me none of this was true. I waiting six weeks to be seen. By then with ice, heat, rest, anti-inflammatory meds and Youtube physical therapy vids, I ended up treated myself.
When I booked the appt I did it because I was able to see on their website many Dr.s were available, just like the smiling ones in the ad. I read the reviews and saw one I liked. They said I would meet with intake for 30 mins. Then a nurse for 30 mins and then the physician for 30.
When I arrived I was sent to intake and it was a very cold, corporate approach to medicine.
First thing they did was to try and get to add medicare coverage through their corporate partners. Seriously, an up sale to an ins agency that no doubt you get a benefit from?
Then started telling me they are preventative so I’ll visiting them frequently. I’m hearing we’re are going to bill medicare for everything we can.
Then I was told that I’d meet with a nurse-practitioner. When I asked if I was seeing the doctor I selected online, I was told their Zuni location didn’t have any. Only nurse-practitioners.
Then more corporate non sense with the intake rep who won’t answer why I can’t see the doctor I chose with the same reply over and over, “We don’t have any doctors at this location.” I asked if there was another location where I could establish a primary care doctor because I’m new to the area. “None of our Drs. are taking new patients.”
At that point nothing I had been told by the scheduler happened. The ad clearly stated they were taking new patients, same day appts were available and the patient care was primary. None of that was true. I waited six weeks with a bulging disk?
Then I learn CVS had purchased this healthcare company. Now I’m fearing how their approach is so corporate it’s a money grab.
These ads sound really good for seniors, but in reality CVS is a stock held company that is beholden only to shareholders not medical patients.
This corporate approach to healthcare made me feel invisible, it was inaccurate, and when I questioned it they clammed up and started stating corporate policy over and over, never addressing the question they were asked. I left before I finished intake.
I worked in Corporate America for 35 years. The last thing you want is a corporation handling your future medical needs. It was easy to see that their objective is to buy a lot of ad time generate customers and to add to the companies bottom line, not to do what is best for you. And I’ll wait another several weeks to be seen by another group. The entire process was a waste of time.

I have never been a patient for I will be dedicated to the people who took care of me before I became a senior citizen. It is not right to persuade people to come with consistent interruptive videos while looking at something else. I have experience that everything that sounds good is not necessarily so at all. We have a right to choose our own MD.

I was contacted to get my Dr to fax a new script for my medicine. Its been 3 days, I cant sleep without it. Everyday I call, agent said I will sent a urgent request. No didn't happen.i thought this place for older people would be different, no they are not

I have watched their commercials and recently saw a patient who was mismanaged by their providers. Oak street commercials never indicate that this is a division of United healthcare insurance This is deceptive as their interest seems to be extracting as much from Medicare and converting patients to the AARP Medicare advantage which is owned by United Healthcare insurance

I went for an introduction appointment with NP Nancy , and I was impressed. I thought this was a good choice for GP care and I have specialized care at VCU. I called several months later for (non controlled) prescription renewal i was diaappointed Nancy had left the practice. I was told to come in to pick up my prescription renewal Arriving on time, I was forced to wait 90 minutes. Before I could receive my prescription, I was told by a nurse that I had to have a complete blood panel and many vaccinations I offered to pull-up (my chart) my blood results recently completed. The nurse said “it’s okay, Medicare always pays for these tests”.
I anticipate they’ll have a Medicate investigation soon
.

If I could leave a zero I would do so
I’m just going to say the Oat Street in Portsmouth Va is the worse I take my 93 year old mother there well I was now have to find her new doctor I have had scheduling problems with them that wasn’t our fault they canceled an appointment when you on the way we dealt that then today got appointment that was scheduled for 11am but a notification came in and it said 11:30 pm so I went with the notification that was sent in to my phone from them (Oat Street) so when the doctor Dr.(Delvenia Kilyofas)comes out to talk she was very unprofessional as if I’m lying about the time I show them the notification and she is like well I will see her but the visit will be short and she said I mean very short so I told them she doesn’t have to see by her so me and my mother talk with the director she was nice but the issue was Not solved to schedule another appointment that is another whole month away my mom has blood pressure issues and other health issues so I wouldn’t recommend anyone to go there that is serious about your health because they don’t care
That commercial is one big lie

The prescriber turnover is unbelievable. I am on my third Doc in a year. Everyone quits. Hmmm.