Oakleafe Group Bewertungen 

I would give 5 stars if I have Andreea worked on my case from the beginning!

My claim was about a communal soil pipe leak in my flat, which happened in 2023’s summer. I was referred to Oakleafe from another company.

When first engaged with Oakleafe, they came onsite to understand everything and arranged the onsite with adjustor quickly. Then it got into long waiting time, and I had to chase them to get updates and sometimes they are hard to get hold of. This lasted till June this year (2024), and they changed to another person before this as well, which moved the case a little bit.

Since Andreea took over my case from June 2024, things speeded up as she is very communicative and proactive with my case. She is also very informative and responsive when I had concerns and questions, which I really appreciate! The adjustor from the insurance side has been really difficult to deal with, but Andreea handled it well and kept me updated every step of the way. Finally my case was settled in Sept and got my final payout on 1st Oct, and the flat refurbishment finally started as well.

It’s more than a year to get to this point, and the whole thing caused me so much distress and anxiety, but I’m glad now it’s all done, and I’m looking forward to the new refurbished flat which I can call a home.

Thanks Andreea for your help and support!

I must admit a couple of months ago I was going to write a different review as the person dealing with my claim was the worst ever, but then I was given a fantastic man called Robert Hickson, within weeks he had sorted everything out that had been left by his predisesor and more. Robert has been the most attentive and kindest man, he even drove from Taunton to Rotherham to come and meet myself and my husband. This man made my claim so smooth, I only wish I had been working with him from the start.

Our house was badly affected by flood. Abbas managed our insurance claim and brought it to a successful conclusion.

Fire Flats
great support and help from day one - when we needed it - (due to hospital visits and treatment - )
we really just handed everything over to david to deal with - which he did with ease and efficiency.
i have no doubt our settlement would have been much less had david and his team not been involved..
happy to have finally received a settlement - even though it was a long road with numerous complications.

I wanted to take a moment to say thank you for the outstanding service I received from Oakleafe during my claim. James was exceptionally professional and kept me informed throughout the process at all times. This made a significant difference in what could have been a very stressful experience. James dedication to achieving the best outcome for me was evident every step of the way.
Thank you James and Oakleafe for your exceptional support. I would recommend your services to others in need.

Aaron was so helpful with my claim in the most stressful period of my life. He took all the stress away and dealt with everything on our behalf. He certainly had our best interests at heart and gave the best service we could have asked for.

We recently had the pleasure of working with Abbas Khan and Oakleafe Claims, and we couldn't be happier with their service. Abbas Khan handled our claim with utmost professionalism and efficiency, securing a settlement that exceeded our expectations. His expertise and dedication made the entire process smooth and stress-free. We highly recommend Oakleafe Claims and Abbas Khan for anyone in need of top-notch loss assessment services.

Oakleafe were responsible for the handling of my escape of water claim. It was a large claim with a complete restoration of the property. With their poor handling, lack of communication and lack of liaising with the contractors/surveyors etc that they themselves have appointed and instructed, they have left me in a huge mess with extremely poor work done, and no resolutions. The surveyor has been trying to fix this with Oakleafe’s directions, with Oakleafe ignoring the surveyor. They also do not want to take any responsibility or accountability. I will let the ombudsman handle it from here. I now have the surveyor contacting me to personally fix this on my behalf. I would not recommend letting this company handle your claim. You are better finding a more professional company, or just doing it yourself with some research.

EDIT: Oakleafe are lying in their reply to this review - I would like to see where they have offered to assist me in this process and where I have declined any assistance. I have been begging for assistance for 6 months. Also, I did NOT choose the surveyor, Oakleafe appointed them!!!! And this surveyor has told me Oakleafe are ignoring him! Unbelievable lies. In terms of their numerous contact attempts to me, they have tried to call me twice only YESTERDAY- it’s much too late now to be acting the advocate for me. Whoever is replying to this review doesn’t have a clue about my case and as usual, trying to move away from any sort of accountability.

I had a meeting with Dennis on the 20/06/2024. The advice, professionalism and reassurance he gave us, was good, as we have had a major flood damage and has been a very stressful time for us.

Dean was fantastic help after my claim was rejected by insurers. One of my properties suffered a large escape of water and my insurers refused to pay. He took on my claim January 2024 and was brilliant from start to finish. I would highly recommend Oakleafe Claims Northern Ireland to anyone in need of help with their claim. Thank you Dean!

Oakleafe expertly managed our claim from start to finish, alleviating all our stress. Every step was meticulously handled and communicated promptly. The claim was settled in full, and we are extremely pleased with the outcome. We are very grateful to Oakleafe for their hard work and dedication

I have now met with a new loss assessor from Oakleafe and he has reassured me that Oakleafe will help me in the manner they initially set out. I am now confident that I will be ably assisted. A meeting has taken place at my derelict home and thanks to Oakleafe engaging an independent surveyor things are starting to get fixed. I am now able to state that I would recommend Oakleafe Claims.

I wanted to say a big thank you to Oakleafe claims for the fantastic service they provided in handling our fire claim. From start to finish they made us feel taken care of and eased our worries.
Your team’s professionalism, kindness and quick responses were impressive. You kept us informed and made sure we understood everything, which really helped during this stressful time.
We are very grateful for how smoothly everything went and for your support. Oakleafe claims went above and beyond our expectations, and we will definitely recommend your service's to others.
Thank you again for all your help

In March, I experienced a leak in my family home and turned to Oakleafe Claims to handle the insurance claim while I was away. The service has been incredible. Oakleafe provides a place where I can monitor every detail of my claim, and their customer service is exceptional.
Friends had warned me about how long insurance jobs can drag on, sharing horror stories of delays and complications. However, with Oakleafe's assistance, everything has progressed quickly and professionally. I am amazed at the efficiency and quality of their work. I highly recommend Oakleafe Claims for their outstanding service.

Service Review for Oakleafe Claims and Loss Assessor - Abbas Khan

I had the pleasure of working with Oakleafe Claims and Loss Assessor, particularly with Abbas Khan, during a challenging time with my insurance claim against Davies Group's loss adjusters. I cannot commend Abbas and the Oakleafe team highly enough for their exceptional service and dedication.

From the outset, Abbas demonstrated an impressive level of professionalism and expertise. He took the time to listen attentively to my concerns and understand the complexities of my claim. What stood out most was Abbas's unwavering commitment to advocating for my best interests. Despite facing difficult hurdles with Davies Group's loss adjusters. Thank you for achieving the best possible outcome for us.

My home flooded on the 22nd January 2024, I am currently writing this review in May 2024, the only difference between these dates is the fact my house now has no flooring but is still uninhabitable. I was homeless for nearly 3 months as Oakleafe and Royal and Sun Alliance (our insurers) played back and forth over finding me somewhere to live, I ended up spending nights on sofas of friends and eventually travelling down to stay with my father 200 miles away as I had no where to go. I was told they couldn't find me a hotel that would take my dogs and myself so "could I put them elsewhere". I eventually organised renting a property privately with assurance I would be reimbursed the 6months of rent I had paid upfront, which took over a month from the initial agreement to pay it. I have a half furnished house because I still haven't received reimbursement to replace the furniture I need to live. Oakleafe have, at every turn, delayed, deflected, blamed RSA, their lack of staff or any other barely substantial reasoning to excuse their shambolic handling of this claim. They are barely reachable via phone or email, and do not apparently have robust work practices in place to manage a small domestic claim despite being a high profile company handling much larger, national press attention recieving claims. We were given a 5 month estimated timeframe, there has been no movement on the damaged property, it still has damp floors, walls, and insulation which is now mouldy, and this is 4 months on from the initial flood. Despite making repeated complaints, to both their regional branch and head office, we have received only verbal apologies with no actionable follow through. Do not engage this company to handle claims on your behalf, we have been advised that we cannot speak directly to RSA to establish who is at fault for the delays or even where our claim stands as we would be in breach of our contract with Oakleafe. My entire life has been completely upended, with no timeline for when I will be back home, or have thousands of pounds worth of furniture replaced. I cannot stress the disappointment and dismay at how this has been mishandled and the strain it has put on me and my family. Having read the responses to negative reviews from the company, leaving this review is a last ditch effort to receive a reasonable and clear response from Oakleafe regarding this situation as I feel like I have no alternative avenue left.

Oakleafe were invaluable in supporting us through the claim process after a major fire destroyed our business premises. We would not have been able to manage the claim without them, a special thank you to Holly for all your help and advice during an extremely stressful few months. I would have no hesitation in recommending them to anyone else in a similar position, I thought I would be able to 'do it myself' but it would have made it even more stressful so I am glad I left it to the experts at Oakleafe.

PIUS UKOKO BRILLIANT LOSS ASSESSOR!!!!
WELL INFORMED AND VERY HELPFUL
AMAZING TO WORK WITH!!!!

Andreea,
Brilliant service, professional and understanding, very helpful and kept me informed throughout the whole process, can’t thank her enough for her help

Myself and my wife had to vacate our apartment for ten weeks while our leak was repaired. It was a very stressful time but Abbas kept us informed regularly and dealt with all for us. Could not have asked for a better claims technician, very professional and a very nice person.