Northern Powergrid Bewertungen 231

Excellent service. I contact the 105 number got through to customer services who were very efficient and helpful. They sent a rapid response which was with me within 30mins identified the problem and got my power up and working. Fantastic.

Wanted a landlord electric meter for communal area lights and fire alarm system . Was quoted 660 + vat for the design ( I only wanted a meter)
The work would cost around the £10,000 mark for it would mean bringing in a new cable from across the road and the road would have to be dug up.
I asked for options to this and the design employee said he didn’t know any blankly and just told me to cancel the quote or I would be charged the £660+vat.
Thanks for all your kind help northern power grid.

Power cut experienced around 7pm. Northern Powergrid contacted and attended within the hour, located the problem and organised the necessary work. Hole dug in road and repair sorted, power back on, within 5 hours. Excellent job by all, from telephone call to repair. Thank you.

These guys arrived to fix an electric supply that was reported at six pm when I can home from work to no power. They started at ten pm and left when the job was done , which was early hours next day. Job far from straightforward. They did a fantastic job to get supply back to my house. Can’t thank them enough

Thank you, Susie, for listening and facilitating the restoration of our electricity supply. Troubleshooter within the hour and power restored within five hours. Thank you!

The team from Northern power grid arrived within the hour, worked through the day, till early evening. Working on digging up the earth and repairing the electrical cable outside in the freezing cold. They kept us informed on their progress and restored power to us early evening. Northern powergrid rocks!

My power went off, last night. Within the hour I had received an email reply to my enquiry, a phone call and an assessor visit.
I was told that it was a big job but a team was on it's way. Many men, vans and equipment duly arrived and began to work.
It did take several hours but I was kept informed throughout. They were really friendly and even offered to boil me some water for a cuppa. Those men worked through the night, in pouring rain, and restored my power supply. Really great service. Well done to all involved in the process.

More powecuts even though the weather is OK it is like living in a third world country. They always answer the phone calls and are polite but the constant level of disruption is not acceptable

I was just going to complain that my electric had gone off again. They said it would be 4am before it came back on. But I take that back. It's only been 10 minutes and it's back on. I'm glad I deleted it 🙂 thank you

9th power cut in five months today destroyed my Xmas trade and they can't even be bothered to answer the phone to explain why about time the government gave these cowboys the boot and got a proper company to do the job

The company I work for has moved premises. All the equipment is here, but we can't use any of it because Northern Power keep putting back the final stage of the phased power installation.
Not only that, but since nothing is working,there's no overtime. So I'm now down 4weeks worth of earnings, on the threshold of Christmas.

Cheers Northern power, you've stuffed us big time.

Workmen cut through the main line so northern powergrid put us on a generator (8 houses) this was in September, still on the generator, which has broke at least 8 times since. All for a minimum 4 hours. Sometimes all day. Its freezing, cant get food. Had to restock my freezer, costing a fortune, and all they keep saying is sorry. Even when it is working, the lights flicker and tv goes on and off. Its hell!! They arent bothered though, because under 10 houses are affected, therefore we aren't important to them. Put a complaint in and had to chase it, not happy with an apology now, its really gone past it ☹️

My electric supply is looped from next door
The Landlord wants electric meter moved so been told they want to dig my garden up to give us our own supply I refused and was told work will be done and we will be disconnected .
I’ve explained I have been off work past 4 months with depression and anxiety.
My sons pregnant partner lives with us and I am still been told we will be disconnected.

If you're going to turn off the power in my area you should send residents an email or a text warning that there will be no power for a while but instead you just turn it off as if it ok to do so and not warn anyone.

We have street lights out for 14 days .they say they can not do the repair for 30 days these lights are out we’re old people bungalows are so cannot go out .one old lady as already fell down.people in the eights.live in these bungalows.

Scaffold blew down due to high winds this morning. Phoned Northern Power immediately.
Thirty minutes later a crew turned up. Fixed it very quickly and couldn't have been nicer or more helpful . Really good service in bad wind conditions too. Very impressed.

This morning, I received yet another email saying I'm a PRIORTY CUSTOMER.
After another week, with yet another power cut in Staithes, I'm amazed they continue sending this advise.
I moved to Staithes nearly 3 years ago, when I took retirement.
Within the first week of living here I was stood outside on a very cold March morning @ 5am, looking at my external meterbox to confirm there was no power to my house. Twenty minutes later, I had a call back to confirm there was a power outage in my area.
Then over several months, until this summer, blackouts could be and were experienced when it rained heavily in the area.
Thankfully during 2022 we had lower than average rainfall.
That was then supposedly resolved with the start of a project within the village, by Northern Power Grid to replace cabling.
But since then intermittent blackouts stlll continue !!
Everytime they happen, we all receive texts saying thankyou for your patience.
Next year, I'm about to enter my 8th decade living in this country and I can say even after living through Heath's Power Cuts, I've never lived anywhere in the UK with such an irregular source of electricity.
It has got so bad, I've decided next year to move.
I've got my powerbanks and candles at the ready just to make it through the winter.
And please Northern Power Grid PLEASE PLEASE PLEASE stop sending texts and emails about your POWER OUTAGES, it just highlights that during the course of my lifetime, we have turned into a 3rd World Economy.

I have a meter backboard that's rotted away and Northern power grid have to replace it. I called to be told in 3 hours someone would attend. 9 days and 7 phone calls later nothing they just don't bother to help.

Had a power cut just before midnight Thursday 26th October
Rang 106 to find out what was happening as the my neighbours had power
Did the checks as they requested which verified we had a fault
Engineer arrived within an hour
Took his boots off before coming in said there was an external fault but altered the 3phase so we had power
Fault traced to the substation
Brilliant service from competent and capable staff
Thanks to Northern Powergrid

Lost power in the house, reported fault, and they rang us back pretty quick. lovely lady talked us through what to do. She was so helpful.