Northern Powergrid Bewertungen 231

My issues were dealt with thoroughly, professionally and kindly by a very helpful lady called Amanda. Thank you for your time to listen today, it was greatly appreciated.

Totally unreasonable and unsympathetic hide behind it’s our policy which is set to protect there significant funds
Profit margin we had a outage to our property of 420 volts (potential of death) this was as a consequence of their shoddy workmanship & a 40 year underspend on assets only due to a electrician friend was a fatality stopped they was that efficient the loss adjuster called first our boiler blew toaster kettle dishwasher sage coffee machine ninja washer freezer microwave bulbs lamps security lights cctv all blew some replaced
However what they deemed luxury items were not replaced despite our pleas to them so they blow it up due to shoddy workmanship you suffer

Had some work done at my property today which involved taking up some block paving and indoor electrical work. Completed to a high standard and everything put back as was. Very impressed with very professional standards, clean and tidy. 10/10.

If you want to talk about frequent power cuts this is the organisation. I must have had 15 in the last 12 months. Currently standing at 4 since Sunday and its only Thursday. I am sick to death of filling in the form. Customer services are lovely but they don’t solve the issue. When you have no heat, light and xant make a drink or warm up food and its pitch black its ridiculous. They said this week they will monitor for 90 days- but why should this be like this. We are not a third world country. Absolutely appali

NPG for some reason get bad press, and too often the good isn't posted on review sites - I've always found them very helpful. We had Solar installed last year, there was a mistake made and our solar application was closed down the day solar was installed (we also challenged some of the calculations). I logged it as a complaint

A very senior manager picked up the phone and rang me (didn't just play email ping pong) - had a detailed chat with me, he listened, made suggestions to rectify the situation and we came to an agreement. I also learnt a lot about how micro generation/renewables work and what the Grid have to to do manage it on a daily basis

Our power went out the other week quite late at night - only we were affected (we didn't even realise power was out at first - the solar app told us and the house flicked over to battery backup), rang and logged it - NPG came back within half hour or so and offered to send an engineer out and ETA was 2-3AM (as we had work next day and the battery we asked them to wait until the next morning - they asked for us to ring back when we were ready)
Rang back the next morning, engineer turned up within 2 hours, very quickly figured out the main fuse had blown, replaced it and that what was that.

The speed of the responses, offer to send an engineer out overnight and then the speed the engineer turned up the next morning (he rang to advise he was on the way too) coupled with the senior manager picking up the phone to understand what our concerns were to me is 5* service

Power cut for seven hours, no communication and we are on their priority members list, one disabled 4 yr old and a disabled adult.

12.1 2026
Reported a power cut in Morley LS27 19:30pm, all resolved by 21:00pm. The communication throughout, the prompt arrival of the enginneer to the street to change the fuse that had went and the follow up call was all second to none customer service. Im so happy it was resolved so prompty. Thank you to all the amazing staff, its all greatly appreciated 😀

We had a power cut tonight at about 10pm. As it is Saturday night we had company. We just lit candles like in days gone by! We got a text message from Northern Grid after a few minutes to say the power would be back on by 23:30hrs give or take 30 minutes. The mains point must be in the house opposite us and your engineers turned up very quickly. The power was back on by 11:20ish! Top job, well done Northern Grid! Fantastic service. Just need to say that in the past we would have lit just candles! These days it was Jo Malone and Neom candles!!!😂😂😂

4 power cuts in 3 weeks. Stopped giving out reasons after 2nd power cut. Wouldn't have given review but just phoned by customer services for opinion of service and when I stated they stopped giving out reasons for power cut! Sheffield stopped phone call abruptly! Rubbish service and appears rubbish customer services!

Nathan came out and stayed until the problem was solved couldn’t have asked for a nicer person he was amazing so thank you

We had a planned power cut on Friday 12/12/25.
When power came back on my central heating would not come back on. As I am 77, live alone and am on your "priority list". I called your call centre.
Only to be told you could not be held responsible for this. The advice given was to put on more jumpers and socks ?????
When I queried this, your call handler went away, came back and said supervisor agreed, put on more jumpers and socks. It is now
17/12/25 and I have had no heating or hot water for 5 days. I have no other form of heating.The central heating engineer is coming today and stated if the problem was caused by power cut, it could invalidate my warranty.
Which would mean I have to pay for it. As I am typing this it is 1.9 degrees outside and 14.1 inside.
So much for help from you.

Still waiting for a reply over my complaint. The communication on the day of the power cut was poor. Over promised equipment and support and didn’t help. Lorry churned up the grass on the side of our drive way. No one has been to inspect it (again as promised) and no sign of compensation or attempt to put it right. Don’t trust them! It’s like living in a third world country!

I raised an issue about a power unit/station near to our house. It was full of rubbish, overgrown and had graffiti on there that looked dreadful. Their communication was fantastic - they responded quickly , assigned the work job and within a few days of raising the issue the space was completely tidied up and refreshed. Wow! So impressed.

We had a power cut at 08:00hrs, called Northern Power grid at 08:20hrs and an engineer arrived within the hour and found and rectified the fault within 30 minutes. Unbelievable swift response and a very professional and friendly engineer. You couldn't ask for a better service, top notch.

Arranged a service alteration via Northern Power Grid using their chosen contractor.

They changed the date at very short notice as they had failed to secure appropriate permits, leading to inconvenience for myself and neighbours who had planned access arrangements and working from home etc around their original dates.

Contractor and NPG repeatedly assured the lane would not need closing, then blocked it when they came to do the works, prevent vehicular access for most of a day.

Rubbish and equipment abandoned on site for several days after they finished until I chased NPG repeatedly to get removed. They buried a drain which has still not been uncovered 2 weeks later despite chasing.

Would recommend anyone looking for a service alteration see if there are alternatives.

More power cuts during the night! My IHD shows power off 4 times also because of this my ASHP did not do weekly disinfect. If you’re reading this Ed stop wasting money on solar farms and wind turbines and fix the infrastructure which is held together with an Elastoplast. I am 75 years old and need to keep warm in my home.

Absolutely shocking company, they should be no where near anything to do with maintaining power supplies
My husband is disabled and on the priority register
Where we live we have had now eight power cuts six of which have been over three hours and one that was 23 hrs

Their priority support was to offer to email a just eat vouchers for a coffee and sandwich which you could not even get due to a power cut and no way of receiving it

When we made a complaint they said they had issued £40 in vouchers
That is a pure and utter lie

In addition they are supposed to compensate you £95 if you have over four outages lasting more than three hours in a year

We have and our neighbour has
They have responded to him and offered the money
In three weeks they have not even bothered to respond to our case and enquiry so I am taking them to the energy ombudsman

They are a shocking waste of time and space

⭐ 1 star – Northern Powergrid: Years of lies, endless power cuts and zero improvement

For years we’ve had to endure constant, unpredictable power cuts in our area – sometimes multiple times a month, often lasting hours (sometimes over 24 hours). Every single year Northern Powergrid sends out glossy letters and emails bragging about the “millions” they’re investing to improve reliability. We’re still waiting to see a single penny of it make any difference.

If anything, it’s got worse. The latest outrage was a prolonged outage followed by massive power surges that completely destroyed our gas boiler and heat pump. Northern Powergrid eventually admitted fault and had to pay thousands to replace them – but that doesn’t give us back the days without heating in winter, the stress, the ruined food, or the constant fear that the next surge will fry something else.

We’re sick to death of the excuses, the meaningless “we’re working on it” replies, and the total lack of accountability. Despite all the money they claim to have spent, the service is unreliable, dangerous and frankly embarrassing for a supposedly modern energy network.

I’ve now taken this to our MP because clearly complaining directly to Northern Powergrid achieves nothing.

Avoid this area if you value reliable electricity. Northern Powergrid have had years and millions of pounds to sort this out and have completely failed. Worst energy network experience I’ve ever had – and it’s been going on for the best part of a decade.

Absolutely useless and extremely unhelpful, our meter is loose on the inside wall due to the plaster crumbling away as its a very old house, these lot in the end after weeks of communication told me it would charge me ONE THOUSAND POUNDS PLUS VAT to move it to the adjacent wall 30cms away.
TOTALLY DISGUSTING

2 power outages in a week what a s**t company