أنا من عشاق شاي نيوبي من سنة 2019. الصراحة خلطاتهم العربية تجنن، وبالأخص 'الرويال قهوة'.. الكل عندي في البيت ما صدق إن الخلطة ما فيها قهوة من كثر ما وزنوا بهاراتها صح وبشكل مثالي! وطبعاً شاي الإيرل... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
My first experience with Newby Teas was at the Natural History Museum in London, many years back; Oriental Sencha. Since those many years back, I've been ordering is online. Living abroad hasn't made... Mehr ansehen
Unternehmen hat geantwortet
Fantastic company, customer service is excellent and their teas are superb! Their Earl Grey is the best I've ever tasted. Beautifully packaged, makes a lovely gift for someone who likes good quality t... Mehr ansehen
Unternehmen hat geantwortet
Newby tea is the best. If you try the Earl Grey you will not go back to your old brand, real Bergamot oil gives a perfect cup. Now I have many new teas in my cupboard, as well as my old favourites... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Newby Teas
Vom Unternehmen geschrieben
Newby Teas is the world’s most awarded luxury tea brand, dedicated to restoring the art and culture of tea.
We select only the finest handpicked leaves from the prime seasons and renowned regions, preserving freshness and flavour through meticulous care at every stage.
Our teas are crafted to the highest standard, blending centuries of tradition with modern expertise.
Every caddy, blend, and collection reflects our belief that tea is not just a drink, but a heritage to be cherished and shared.
Kontaktinformationen
105 St John St, EC1M 4AS, London, Vereinigtes Königreich
- 02075534521
- customercare@newbyteas.com
- www.newbyteas.com
4,7
Hervorragend
137 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Newby Teas
Thank you for your kind words, Elena. We are so glad to hear you always have a great experience ordering from us. Newby Team x
Antwort von Newby Teas
Thank you so much. We’re thrilled to hear our Earl Grey is your favourite. Newby Team x
Very refreshing mint tea at its best.
7. Juli 2025
Antwort von Newby Teas
Thank you for your lovely feedback. We’re delighted you enjoyed our Mint tea. Newby Team x
Delicious teas
Delicious teas. It’s great to get samples in my order as they broaden my tastes further. My last order was short of 1 box and Newby’s customer service response was immediate, sending the missing tea the next working day. Excellent service, excellent tea.
7. Oktober 2025
Antwort von Newby Teas
Thank you so much for your kind review. We will pass your message on to our customer service team. Nothing is automated at Newby as every query is handled by real people who genuinely care. Newby Team x
The tea is delicious a great brew that…
The tea is delicious a great brew that is hard to find elsewhere.
7. Oktober 2025
Antwort von Newby Teas
Thank you for your kind words. It really means a lot to us, and we’re happy you’re enjoying the quality of our teas. Our sourcing team is truly passionate and works hard to find the finest teas from the best gardens. Newby Team x
My favourite teas 😍
I’ve been drinking their teas for over 4 years and I must say I cannot find better quality. I even get the pyramids into my bag when I travel! My favourite one is jasmine princess
16. September 2025
Bewertung ohne vorherige Einladung
Antwort von Newby Teas
Thank you so much for your loyalty and wonderful feedback. It makes us so happy to know you’ve been enjoying our teas for years and even take them with you when you travel. Newby Team x
Milk Oolong…
I’ve been drinking the Milk Oolong for a few years now. It is my absolute favourite.
Initially purchased via Amazon now buy it directly from Newby.
7. Oktober 2025
Antwort von Newby Teas
We truly appreciate your lovely feedback and continued support. It is wonderful to hear that Milk Oolong has become your favourite. It is one of our favourites at Newby too, and we are grateful that you now choose to shop with us directly. Newby Team x
Plastic tea bags
Plastic tea bags! Ugh: please switch
28. August 2025
Bewertung ohne vorherige Einladung
Antwort von Newby Teas
Hi Daniel, thanks for your review. We would like to clarify that Newby tea bags have been certified as being biodegradable, made from wood pulp and abaca. Our Silken Pyramid tea bags are made from corn starch. They are both 100% plastic-free. Additionally, we use an ultrasonic method for attaching thread and tags to the tea bag and we only use vegetable ink.
If you have any more questions, please don't hesitate to contact us directly.
Newby Team
Newby Teas poor customer and inability to follow through
In September 2024, I placed an order for several Earl Grey and Green teas from Newby Teas. However, I never received my order. After numerous emails to their customer service team, they assured me in November that they would expedite the shipment. By December 2024, the teas still hadn’t arrived.
The entire experience was awful, they are disorganized and a poorly run company. I sent nuemerous emails that went all ignored that I ended up having to email leadership and post on instagram in the hopes someone would advise what was going on. My order was for 300.00 USD. I had to contact my bank and put in a chargeback as I had made attempts to reach out but no one would write me back. Thankfully, the chargeback allowed me to get my refund in which Newby teas later claimed they refunded me but I do not beleive they would have done this if I hadnt contacted by bank. Newby Teas eventually responded to my emails, but instead of taking responsibility, they provided a laundry list of excuses—blaming the weather, the postal service, and even their lack of inventory.
Here’s the thing: if you don’t have inventory, don’t sell the product and take customers’ money. A simple, honest apology and a prompt refund would have been far better than a 3-page "poor me" explanation and excuses. Instead, I received multiple defensive emails from Myara, the Customer Care Manager, trying to justify why, after 4 months, my teas still hadn’t arrived.
As a final attempt at reconciliation, they offered me a 30% discount—hardly a resolution after such a frustrating experience. Their inability to operate a business efficiently and their poor customer service are glaring issues.
If Newby Teas focused less on excuses and more on accountability and proper service, customers like myself would be far more satisfied.
17. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Newby Teas
We’re very sorry to hear about your past experience and the inconvenience it caused. We did experience delivery issues around that time, which have since been fully resolved. We truly appreciate your patience and feedback, as it helped us improve our service. We hope you’ll notice the difference should you choose to shop with us again.
Exceptional customer service!
Exceptional customer service!
Really impressed!
Special thanks to Neringa !
25. November 2024
Bewertung ohne vorherige Einladung
Antwort von Newby Teas
Thank you so much for your lovely message! It gives our team such good energy to keep delivering the best customer care possible. Nothing at Newby is automated, every message is handled personally, and we’re glad that came through in your experience. We’ll be sure to pass your kind words on to Neringa.
Newby Peppermint tea
Having tried so many different types of peppermint tea, I can clearly state that this is the best.
Proper lovely oily and peppermint taste.
I'm addicted 😋
23. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Newby Teas
Thank you so much for your kind words! We’re delighted to hear how much you enjoy our Peppermint tea. Our team takes great care in sourcing the finest teas and herbals, ensuring each blend offers an exceptional and authentic taste.
not the best
nice packaging, below average taste of Moroccan mint green tea
9. Oktober 2019
Bewertung ohne vorherige Einladung
Antwort von Newby Teas
Thank you for your feedback — we’re glad you liked the packaging and appreciate you taking the time to share your thoughts. We’re sorry to hear the Moroccan Mint Green Tea didn’t meet your expectations, and we’ll share your comments with our tea experts as we continuously refine our blends.
Awesome Teas!
Living in a country with NO GOOD teas at the moment and was complaining a lot to my friend about it. Last month i received a box with different types of Newby Teas from her as a Birthday gift! Me and my friends are over the moon now!
Talking about fav ones: for sure Milky Oolong! That's all times favorite. Very soft and calming flavor and that famous milky aftertaste makes it a perfect couple for any cookies!
And also would like to mention: Peppermint, Princess Jasmine and Chamomile! Perfect for ending hard working day while watching episode of Friends :)
7. Mai 2015
Bewertung ohne vorherige Einladung
Antwort von Newby Teas
That’s such a lovely message — thank you for sharing it! We’re delighted to hear your friend introduced you to Newby. Milk Oolong is a wonderful choice, and we couldn’t agree more. We’re so glad our blends have become part of your relaxing moments.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.