Nationalvansales Bewertungen 

Unfortunately, a really disappointing experience with National Van Sales.
Before collecting my van, I raised several items in writing that needed checking or fixing and was assured these would be dealt with. My original collection was then delayed because the van wasn't ready, and when I eventually collected it, several of those items were still outstanding and a service warning was showing.
I agreed in writing to return the van for everything to be sorted. NVS actually asked me to bring it back a day earlier so they could start work first thing, yet when I arrived there was confusion about why I was there. They then kept my van for around 26 days. They did provide a courtesy van, which I appreciated, although that unfortunately developed problems too.
When I finally collected my van, one of the original items was still not done and had to be dealt with while I waited. I then discovered the sliding door wasn't working properly, which I showed them and documented before leaving. Shortly afterwards, I also experienced an intermittent problem where the van wouldn't enter READY mode, which I recorded on video.
After everything that had happened, I notified NVS in writing that I was rejecting the vehicle and asked for the transaction to be unwound. They refused. What I found particularly strange was their suggestion that my dissatisfaction was due to “buyer's remorse regarding the operational transition to an electric powertrain.” I genuinely don't understand where that came from. My issue wasn't that the van was electric — I simply wanted the vehicle I'd purchased to have the agreed work completed and to work properly without the problems I'd experienced.
The dispute remains unresolved. I've kept the emails, messages, photos and videos documenting my experience. I genuinely wish I'd known what I was getting into before buying from them. Extremely disappointing from start to finish.

Very helpful and friendly staff ,large selection of vans and pickups
I'm over the moon with my truck

they did everything they said about doing and more, when I got the van had a small problem with it and it was sorted there and then, can't ask for more than that. very happy all round

Unfortunately my experience has been extremely disappointing

I purchased a van from National Van Sales which developed problems almost immediately after purchase.

Around two months later, I currently have a financed vehicle sitting on my drive which remains unrepaired and, in my view, not in a condition to be driven. I continue to be financially out of pocket while the dispute progresses.

NVS have recently responded publicly to my Google review stating that my finance provider investigated the matter “in full” and reached its position based on the facts.

The problem is that information I have subsequently obtained through Subject Access Request material appears to contradict aspects of the information provided during the investigation. That evidence is now being challenged through the appropriate complaint process.

There has also been another rather interesting development.

I contacted the AA directly regarding AA branding/material associated with NVS. The AA confirmed to me in writing that National Van Sales is not affiliated with the AA, and the matter has been referred to the AA’s Brand Protection Team.

This is one of several matters I currently have progressing through the relevant organisations.

I’m deliberately sticking to matters I can evidence and will update this review as the respective investigations/complaints reach their conclusions.

For now, unfortunately, I could not recommend National Van Sales based on my experience.

So i put a deposit on a van £299 was told the van needed a new mot and service which would take them upto 10 working days.As a favour they were going to organise a loan van for me which I thought that was really nice.Well the day I was due to collect the loan van they told me the other van had outstanding finance on it from a lease company and they were unable to sell it so they couldn't loan me a van.Well I just checked there website and low and behold theres the same van up for sale with finance still owing on it.if I was you please avoid this company as they tell you lies and you really dont know what your buying from them.Please make sure you goto a proper outfit not one that toys to sell vans with outstanding finance

Do not trust this company. I phoned twice to confirm vans they were advertising were there and still for sale. Drove 120 miles and after walking round their site was told they can’t find them. Advertising vans to get you there to then try and sell you more expensive vans once you’ve made the effort to get there. Avoid at all costs