The National Lottery Bewertungen 

5.033
•
TrustScore 1 von 5

1,1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Well, after playing the Lottery since it started I gave some feedback yesterday that the new payouts are not going to change anyones life who can afford to play the lottery their feedback was "we hav... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Played lotto every draw since it started, had some decent wins but never the big ones but enough to keep me playing. But now, since this bunch of cowboys Alwyn have taken over it is not worth the mon... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Ridiculous site and the instant win games are 100% rigged especially the £10 games it's greed at its finest won't be playing here again waste of my money for sure avoid at all cost guys

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

After doing the lottery ever since it started I'm not going to do it anymore. A pathetic 2m jackpot not won. The second prize of 1m not won. 80 % of prizes won were an uninspiring £10 or £1 (not even... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Lotterieverkäufer

Informationen, die aus verschiedenen externen Quellen stammen

Official UK National Lottery website. Buy tickets and get results for EuroMillions and Lotto. Play online Instant Win games.


Kontaktinformationen

Das sollten Sie wissen

1,1

Ungenügend

TrustScore 1 von 5

5033 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 6 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

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Alle Bewertungen

(5.033)

1.794 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Would give no stars if possible

Would give no stars if possible. Who in their right minds would pay £2 to win £1? Prizes have been much reduced and charity funds are being spent on illegal immigrants! I think players therefore should have a vote on where the charity money is being spent!

30. August 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Winning just £1, what a joke

Winning just £1, what a joke. They said double the draws double the winners, they didn't say you would win £1,that is useless, at least with £2 you can buy another ticket.
Please scrap this and go back to how it was, it is a joke now and a bad one at that.

30. August 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

What a waste of time a £1 win is

What a waste of time a £1 win is, doesn't even get to buy another line, I think if you do it online they are luring you in to spend your £1 on instant win games
Get rid of this useless prize

30. August 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

The answer to the question is you need…

The answer to the question is you need to listen to 'all' the people making comments who are now fed up of being ripped off by whoever now runs the national lottery. The new format is terrible with absolutely no chance of winning anything. How can you think 'winning' as you call it, a £1, is winning. It's not and I will be following the crowd in no longer playing. The National lottery should be nationalised so the money it generates goes to national worthy causes and not into the pockets of greedy company owners. The UK government need to get a grip on this. Goodbye lotto, it won't be me.

30. August 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Customer services disgusting

I have been playing on line for at least 18months.
I went to renew ticket and could not get in my account I Told to change password I entered my email address kept being informed link sent,it wasn’t
I rang helpline total waste of time kept telling me I could do it on line. I then got through to agent totally useless told me they email link never got it I could hardly understand agent She then said have I another email
She then said give it ten minutes and it would come trough and cut me of
I. Then tried chat told they could not find me they couldn’t help and cut me off disgraceful I have had to go back to buying tickets in shop
I explained I was getting emails from them trying to get to play more

18. August 2026
Bewertung ohne vorherige Einladung
The National Lottery-Logo

Antwort von The National Lottery

Hi, Brian. Thanks for taking the time to leave us a review on Trustpilot.

I'm sorry to hear you are having trouble with this. Unfortunately, we cannot assist with account-related issues directly through Trustpilot. However, we can offer some general troubleshooting steps that may help.

First, please double-check your spam or junk folders to see if the password reset email has been filtered there.

Second, please check that you are requesting the password reset using the email address registered to your account.

Finally, if you're still unable to receive the email, please contact us so we can look into registering an alternative email address to your account, if you have one available, and try sending the password reset email there instead,

Once again, I'm sorry for any inconvenience this might have caused, and I hope these steps help resolve the issue.

^Ash

Bewertet mit 1 von 5 Sternen

National Lottery Website and app

I have tried to access the website several times and when I try to access it I get this message
"The connection for this site is not secure
(it goes on to give the website address which trustpilot won't let me use) and states that it uses uses an unsupported protocol."
It only started after the change from Camelot.
I have the app on my phone but many times it isn't working either

29. August 2026
Bewertung ohne vorherige Einladung
The National Lottery-Logo

Antwort von The National Lottery

Hi, Ian. Thanks for taking the time to leave us a review on Trustpilot.

I'm sorry to hear you're having trouble with this. If you would like some assistance, I'd recommend giving us a call on 0333 234 44 33, where an agent can run through some troubleshooting with you.

Alternatively, you can start a Webchat by clicking the link below:

https://www.national-lottery.co.uk/contact-us

^Ash

Bewertet mit 2 von 5 Sternen

Not worth it

Just stopped doing the lottery I thought it funded local stuff for local people obviously not have cancelled it won't be doing it again neither will my husband.

22. August 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Don’t waste time with this app

The app is now virtually hopeless when trying to make payment via a card. Don’t wast your time.

29. August 2026
Bewertung ohne vorherige Einladung
The National Lottery-Logo

Antwort von The National Lottery

Hi Raymond, thank you for taking the time to leave us a review on Trustpilot.

I'm sorry to hear that you're having trouble making a payment via our app. So that we can assist further, I would recommend giving us a call on 0333 234 44 33, or you start a Webchat by using the link below, and one of my colleagues will be happy to help:

https://www.national-lottery.co.uk/contact-us

^Kane

Bewertet mit 1 von 5 Sternen

You want to try dealing with these…

You want to try dealing with these people when your dealing with the estate of a loved one. My brother died and my wife and I were executors to his estate. The lottery people contacted us to tell us my brother had been doing online lottery and there was a "win" waiting to be collected. How much we asked and they wouldn't tell us as they wanted death certificate documents etc. £5 postage and off the documents went. Then they wanted more documents. Can you tell us how much the win is please as sending documents may not be worth it. No we need more documents. So another £5 plus postage and off the additional documents went. Then a cheque came through with the win --£3. So it cost over £10 postage for a £3 win. Ridiculous. If they had told us this in the first place they could have given it to charity. I'd say to these people go and have a word with the banks and see how they deal with bereaved estates money and executors.

28. August 2026
Bewertung ohne vorherige Einladung
The National Lottery-Logo

Antwort von The National Lottery

Hi, Stephen. Thanks for taking the time to leave us a review on Trustpilot.
Sorry for the inconvenience during what must have been a difficult period for you and your family.
I appreciate that it must have been frustrating however we are unable to confirm any details or the existence of an account until we have the relevant documentation.
Thank you for the feedback and we have passed this on to the relevant team.
I'm really sorry for your loss. ^Jack

Bewertet mit 1 von 5 Sternen

Allwyn need sacking.

When Allwyn took over the National lottery didn't they say they were going to change the price back to £1 like it used to be? Instead of doing this, they've hidden behind the"2 chances to win"nonsense,while reducing the smaller prizes to the point of being almost worthless.Everybody would like to win the jackpot,but you know that you've got more chance of winning small rather than big.I recently won £1 (it used to be a free lucky dip).I must admit it went to my head and I treated myself to 3 carrier bags and still had 10 pence left.I don't know what I'll spend this on, but I'm certain that Allwyn won't be seeing any of my money again.

22. August 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

The new lotto is truly awful.

The new lotto is truly awful.
Absolutely nobody wants to pay £2 for the chance to win a £1 prize (which you get when matching 2 numbers).
They need to scrap that terrible idea immediately.
When they first introduced the £1 prize, at least the email you received told you you’d won a ‘small prize’, now they’ve removed the word small so it’s the same wording as any other prize. They might think this will get people excited but it has the opposite effect, now you just think ‘great, I’ve won a quid’, which isn’t even enough for another ticket.
Completely ruined the game

27. August 2026
Bewertung ohne vorherige Einladung
The National Lottery-Logo

Antwort von The National Lottery

Hi, Andy. Thanks for taking the time to leave us a review on Trustpilot.

We’ve reverted to our previous win notification format after player feedback. Many told us they preferred the mystery of discovering their prize for themselves.

^Ash

Bewertet mit 1 von 5 Sternen

Having played weekly (4 times a week…

Having played weekly (4 times a week more recently) for over 30 years, last night was my last ticket. I'll find some other fairer way to spend my money. With this new Company, there is more chance of being eaten by a dinosour!

26. August 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I was so excited this morning,I got an…

I was so excited this morning,I got an email from the national lottery, you have won a prize,it said, I shouted to the wife we've won on the lottery, quickly we signed in and there was the prize of £1 😅. I'm done with this nonsense.

27. August 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I would give a 0 star review....

I would give a 0 star review if I could. What a waste of time this is now and if I get another email telling me I have won a prize and its just a £1 I will scream. THAT IS NOT WINNING!!!!!!!!!!! No one needs a £1 'win'....maybe in the 1960's Get a grip and sort this out else people will stop having a go and good causes will lose out!!!!

27. August 2026
Bewertung ohne vorherige Einladung
The National Lottery-Logo

Antwort von The National Lottery

Hi, Jacky. Thanks for taking the time to leave us a review on Trustpilot.

Once you’ve bought a ticket, any prize or prizes won would be classed as a win. You now have the chance to win more than once in a single draw, which would cover your ticket price, and potentially even more. Best of luck in the draw, if you do choose to give it another go!

^Ash

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