One of the worst websites, phone lines and live chats I've ever had the misfortune of using. In 2026 to have a customer experience this poor is truly shocking - unable to speak to anyone to check if a... Mehr ansehen
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Das sagen Bewerter
i notice this site has got bad reviews but i can only say good things after my latest transaction with then , got confused ( its a long story ) and managed to book 2 sets of tickets doh ! anyway reali... Mehr ansehen
Vue cinemas need to urgently put their customers first. Twice over Xmas we went as a family with their vouchers (only redeemable at their kiosks!!!) only to find they had sold out. It's purely cynica... Mehr ansehen
Appalling. Tried to use a Meerkate code, it then re-set itself. Repeatedly tried to book the seats & kept getting "Unknown Error Occurred". Literally impossible to process the order. Gave up. Just abs... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
the vue cinema web site, where you can book movie tickets, check whats on at your local vue cinema, win prizes in film related competitions. You can also donwload our film podcasts featuring interview with cast and directors.
Kontaktinformationen
Vereinigtes Königreich
- www.myvue.com
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Das haben sich andere Leute angesehen
Don't bother with Vue, just go to cineworld or odeon.
Absolutely awful. Website crashes so much and just freezes most of the time. Also never updates film times so it's impossible to book something a week in advance as according to the website there is only 2 showings on each day in a weeks time. Ridiculous for wanting to prebook tickets early or just see when the showing times are. I've literally been to Vue cinemas less and less simply because of the bad website. You'd expect such a major issue to be sorted by now, bet it's costing Vue a lot of money on how many people can't book tickets and give up and go to a different cinema or don't bother. Load of crap!
Simply rubbish website
Simply Rubbish and as soon as CIneworld opens we will not be going again, major company with a awful rubbish frustrating website
Absolute rubbish
Absolute rubbish. Actually managed to reach the payment section today only for the payment to fail. Called the bank, no issues on their side. The app will also be deleted as the force is definitely not with it.
I was thinking why I never go to Vue…
I was thinking why I never go to Vue and I realised why! appaling, crappy website! Sort it out you bunch of muppets!
It's imposible to book online
It's imposible to book online. We've been waiting forever
Literally
Literally, the worst website ever to be developed, whoever built it should be embarrassed and should simply unplug their computer and cease to exist in this space. The IT manager, E-commerce manager and whoever else was responsible for making the worst user experience imaginable should also just quit.
Truly dreadful website
Truly dreadful website. Fails in a different way each time I use it, which is something I suppose.
I am rarely able to book on the Vue…
I am rarely able to book on the Vue Website on Monday nights in less than an hour. It's absolutely ridiculous. Get so bored with waiting for their system. I try to book to avoid the long and painfully slow queues at cinemas where they serve food and tickets at the same tills. Seriously Vue!
Vue cinemas have the worst website ever…
Vue cinemas have the worst website ever I have ever used. It is ridiculous that such a big company has such poor web service. It’s as if they don’t actually want you to use it. I’ve been trying to book a film for over 30 mins now and it continuously crashes, won’t select seats, every single time I have had to come out of the website restart it and start all over again and there are no seats left! To be honest this is nothing new there are always problems with their website and it constantly crashes but today has taken it to a whole different level of crap! If I could give them 0 stars I would.
Terrible website
I have never seen this website work properly. So is the app on phone.. they need to invest on IT if they want to keep up with competiton .. I like the cinemas they are good standard but the website is appalling
Appalling shockingly bad website
Appalling shockingly bad website. Hard to navigate, takes lengthy searching, then finally when I tried to book it wouldn't work. Repeatedly tried to book seats but the website had various faults. Tried to phone - terrible long wait for telephone assistance, and the advisor still didn't sort out my booking. All in all they don't deserve to have any business at all with that website. Tempted to boycott it for all the misery it's caused me today, and still I haven't been able to book tickets.
Westfield Stratford gift voucher redemption
Went to the Westfield Stratford cinema to see a film with gift vouchers. On a busy Friday night, they only accepted these vouchers at one till. No sign advised this and I was sent near to the front of another queue. Not good when the total queue time was in excess of 30 minutes, meaning the start of the film was nearly missed.
Very poor first impression. The cinema part of the experience was enjoyable.
Website & App stability awful
The other reviews are all true, when it comes to Monday evening and you're trying to see what films are on where the website is down and so is the app. Put some of the profits from your ticket prices and combo meals into upgrading your servers VUE. Unacceptable that your servers should be overloaded by an evenings worth of customers.
If you want to know what's on at which VUE make sure you check well in advance to avoid being left completely in the dark. If it wasn't for the £4.99 Super Monday's I'd be off to another cinema.
Website and app crash every time!!
Considering how big this company is, I have never used their website without issues!! It’s so slow and crashes almost every time!!
Website is awful
Website is awful: slow, poorly designed, always problems. Especially with films that are not in every cinema. You literally have to go through every cinema one by one to find out where it can be seen. Old one was better
Unacceptable web site performance
Unacceptable web site performance. Worst experience possible for ticket booking. Going to another cinema!
banning films because you may not agree …
banning films because you may not agree with them is censorship. we are clever enough to make our own minds up thankyou. look at your reviews, surely if you have a brain cell between you, you will realise if you carry on like this you will be finshed. The End!
Misleading!!
Prices are not clear. There's always something hidden!! Even the 4.99 super Monday has a 50p hidden fee which you are only made aware of at the end. I was sent a voucher for free popcorn for giving a review but even the popcorn were only given on condition that I buy a drink. So misleading... 0 out of 5!!
Website is awful
Website is awful. Can only look at film times for the next 2 days and thats if you can actually find any films showing at your preferred cinema.
Going to the Odeon instead at least I can see whats on.
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