My Furniture Store Bewertungen 

156
•
TrustScore 2 von 5

2,1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Please be advised do not purchase from this retailer. Send faulty goods that are missing parts, damaged parts and zero instructions. Attempted install by professionals to find bed is missing 20 plus p... Mehr ansehen

Bewertet mit 3 von 5 Sternen

When ordering over phone, difficulty getting my email/receipt from them. Lack of communication within store sales team and phone line team... Had to go to actual store in auburn to resolve issue.. St... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

The store advertised 2 mattresses they didn't have, then tried to make me accept a cheap looking replacement, and refused to offer me money back. After telling the sales person verbally twice, by em... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 3 von 5 Sternen

The furniture is nice. Comes assembled which is great. Only had to put the bed together. Customer service was nice although email replies were non existent, had to wait on overseas stock longer than a... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Möbelgeschäft

Vom Unternehmen geschrieben

Shop, buy and order furniture online for Sydney, Melbourne & the whole of Australia. My Furniture Store is your #1 top quality furniture store online.


Kontaktinformationen

2,1

Mangelhaft

TrustScore 2 von 5

156 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

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2,1

Alle Bewertungen

(156)

0 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 4 von 5 Sternen

very pleased with our purchase

very pleased with our purchase, i would just like you to have more photos and sizes of your furniture as when you are buying large items you want to know its right before you pay big dolllars for freight

16. September 2020
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Whilst i received my order sooner than…

Whilst i received my order sooner than I expected the packaging was not in good shape . The product however fair much better but for a few marks and scratches that will be hidden once assembled. Might i suggest that a bit thicker cardboard packaging be used on orders that have to travel any great distance

16. September 2020
Bewertung ohne vorherige Einladung
My Furniture Store-Logo

Antwort von My Furniture Store

Hi Brian,

That is a fantastic suggestion. We do usually add extra packaging for products that we believe will be needing a little extra care and will take your feedback and provide it to the warehouse team.

Thank you.

Bewertet mit 3 von 5 Sternen

Delivery was 2weeks,I’ve never waited…

Delivery was 2weeks,I’ve never waited that long with u guys...I purchased a lot of stuff before this tym n it all came within 3days...

16. September 2020
Bewertung ohne vorherige Einladung
My Furniture Store-Logo

Antwort von My Furniture Store

Hi Narmz,

I'm a little confused from your review are you saying that two weeks was two long or after it was shipped it took two weeks and it was too long?
Feedback allows us to improve and give all our customers a better experience.

Bewertet mit 1 von 5 Sternen

VERY BAD SERVICE

16. September 2020
Bewertung ohne vorherige Einladung
My Furniture Store-Logo

Antwort von My Furniture Store

Hi Marina,

From our records it doesn't appear that there was any issues with your order.

Could you please advise the reasoning for the one star review?

Thank you.

Bewertet mit 3 von 5 Sternen

Nice furnished but slow delivery

The furniture itself is nice. Easy to put together. The customer service was also good. I called and they always answered and gave me updates.

The negative is that the furitures takes a long time to arrive. It takes a week or so to even arrive at The furniture store. Then it takes ages for it to be shipped. I only believe that I got the furniture in about a month because I read other reviews and kept calling for updates.

If time is not a problem then order away. The furniture is decent and priced alright .

16. September 2020
Bewertung ohne vorherige Einladung
My Furniture Store-Logo

Antwort von My Furniture Store

Hi Steph,

We recently noticed that the time frames can be excessive and we are working to make these as fast as possible in any way we can.
Thank you for your feedback.

Bewertet mit 1 von 5 Sternen

I placed an order online for a bed frame

I placed an order online for a bed frame to the value of $1500.
I received an email for my receipt but no communication about when my bed will be delivered.
When I called them they said 2 weeks.
2 weeks later I called back and they told me the bed frame I have already ordered is no longer available but the exact same bed design is available but with an additional gas lift feature to the value of an additional $500.
When I told them I want a refund all communication stopped.

Seconds after posting this review the general manager contacted me with an apology and issued me my refund in full. I am grateful for this and I hope communication within the company improves.

15. September 2020
Bewertung ohne vorherige Einladung
My Furniture Store-Logo

Antwort von My Furniture Store

Hi Jade,
Very sorry to hear about the issues you have had. Please be advised these issues have been rectified since being brought to our Head Office's attention.
We have sent you an email and ask that you kindly review it and update this review based on it.
Thank you,
My Furniture Store.

Bewertet mit 5 von 5 Sternen

I purchased a TV Unit

I purchased a TV Unit. The unit was made with great pride. The workmanship was superb. The company was great to deal with they excel in pride for their company. I will be back .Thank you My-furniture store.

3. September 2020
Bewertung ohne vorherige Einladung
My Furniture Store-Logo

Antwort von My Furniture Store

Thank you so much for your kind words. We hope to see you again soon and are happy to hear you are happy with your purchase.
www.myfurniturestore.com.au

Bewertet mit 1 von 5 Sternen

Cheaters and liers

I have purchased an entertainment unit online from myfurniturestore.com.au on 03/11/2019 after confirming that the item in stock. After order was completed, upon further enquiry on November 12, I was told that the item was not in stock and has to come from from overseas with and ETA of 10-12 weeks, but verbally confirmed me that they will deliver that before Christmas. When I called them before Christmas(not responding to emails), I was told by staff that there is a shipment delay and I can either choose items in store or wait for the shipment to come which will be with in 2nd week of January. I chose to wait, but on Jan 24 2020, they said they have issues with supplier and deliver will take several months. I have requested refund, but till now no steps has been taken from their part to process the refund and not responding to emails. Upon calling them in January, they told me that I have to wait for their boss to come back from his holidays( which is not my issue). Worst customer service and lying to customers, the worst experience ever. Keep away from these frauds.

12. Februar 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Bought two couches a love seat and an…

Bought two couches a love seat and an ottoman from them. NEVER GOT THE OTTOMAN! (21/2 YEARS AND STILL WAITING) On one of the many phone calls to the store trying to find my ottoman I called to see if they could come and repair my couch cushion that was tearing, still waiting for the repair. So 21/2 years later one couch and the love seats frames are completely broken and the cushions have torn away from the couch. WORST SERVICE, CRAPPIEST, CHEAPEST FURNITURE, NO CUSTOMER SERVICE. A BUNCH OF LIARS! I WOULD HAVE GIVEN THEM NO STARS BUT THAT WAS NOT AN OPTION

19. Mai 2019
Bewertung ohne vorherige Einladung
My Furniture Store-Logo

Antwort von My Furniture Store

Hi,
I believe you have the wrong store.
Rimini Furniture is the other store that resides next to our store. They sell lounges we don't.
We kindly request you remove this review please.
Thank you

Bewertet mit 1 von 5 Sternen

We ordered a bedroom suite including…

We ordered a bedroom suite including wardrobes to be built in solid timber. Paid the $5000 price and when the order arrived it was made in cheap chip board and MDF. The quality of the workmanship was the worst I have ever seen. Received part refund but had to go to Fair Trading and NCAT to get my deposit of $2000 back. The owner of this store is not to be trusted as he will blame everyone else for his cheap ripoffs.

30. Juli 2018
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Take your money elsewhere avoid avoid avoid!

Worst customer service I have ever experienced, they lie about delivery time frames several times and take forever to deliver! and the furniture is cheap pine that looks nice but no quality what so ever! They find a way of getting out of warranties even if it’s insulting! For faulty items! Avoid this place like the plague. I wish I seen the reviews before I purchased.

16. März 2018
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Very bad experience dealing with this store

I bough mattress and base,paid a lot of money for "on line store product",mattress and base delivered,since then never ending problem,base replace twice, mattress replaced twice,now they want to push me to get a replacement mattress which is even not what I bought,bought while , they want to give me grey, and Craig the owner terrible attitude, arrogant, talking court than fixing issue with his supplier.
Go to proper established store and buy there, MFS most of their stuff coming from China and you pay top dollar for low quality.

check other reviews too..

26. Oktober 2017
Bewertung ohne vorherige Einladung

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