Mr D Food Bewertungen 

Our delivery driver drove to the wrong side of town the last time we ordered and stood there for nearly 20 minutes before starting to drive again after phoning the call center and explaining this to them and that we would not be accepting the order due to the concern of food safety and them saying they understand and that they would cancel the order they never did and the driver still showed up quite confrontational I might add because I didn't want to accept the food now I see they have removed my ability to place cash orders yet they are they ones in the wrong their service generally isn't the best and now they do this they must have forgotten that they are not the only delivery service in town.

A fraudulent transaction was done on my mr d food ap. R700 rand for an order that i never placed. There ap security is not secure at all. I do not save my bank details in the ap but yet they managed to use my bank details and order. No one is getting back to me when i contact them they say there is nothing they can do

It was my first and last time using Mr D food.
I thought My food would be delivered but no I have to go and collect. When I got to the restaurant they said that they can't find my order , so I must contact Mr D.

I contact mr d no answer and tried whatsapp the robot keeps giving same options can't get help.
I need my money back no matter what that's my money I need it.

I am extremely disappointed with the service I received from Mr. D's team. Despite my repeated attempts to contact them, I received no response or update on my query. To make matters worse, when their driver finally showed up, he was rude and unprofessional.

The lack of communication and disrespectful behavior from the driver left a sour taste in my mouth. I expect better service from a company like Mr. D's, especially when it comes to basic courtesy and communication.

Until they improve their customer service and driver etiquette, I would not recommend Mr. D's to anyone.

Placed order. Paid through bank. Back to app says I didn't pay. Complaint sent in money gone out of my account. To date mr d hasn't got back to me. I'm a pensioner and don't have a lot of money. 24hrs no response!

If I could give the 0 stars I would,

I found a cockroach in my food, and all I got was sorry,
I ordered food again, it takes one hour to deliver etc,
They say they aim to please and if there is a delay they notify us, it’s way pass the delivery time and I still did not get any notification,
Is MrD now run by ANC cause they just as useless

Poor quality food delivered and no response from Mr D Food to query DFD208294339 - # 53762897

The most useless app I know for both grocery and restaurants drivers steal orders and they don’t do anything about it delivery coming after hours when you no longer in need

I do not recommend this app honestly why does someone have to reset thier email like what? Download at your own risk

I paid R553 for ribs at Spur, whereas the instore charge is R440. So mr D charges me R113 to place an order, but they do not deliver. If I ordered through Spur the instore specials were R410, so Mr D cost me R143 for nothing! Daylight robbery!

The driver did not deliver or even arrive at my address. I did not get any notification or call. Then a few minutes later the App showed that the order was delivered. They probably handed the food to a random person or kept the food for themselves because when I contact MrD via WhatsApp for clarification they keep closing the Chat, no one helps. They can't even give me proof that the driver even attempted to deliver or confirm who they handed the food to. Order through this service at your own risk, there is no traceability or accountability if your food disappear. The drivers and the staff are aware of this loop hole and they make use of it very well.

I order Mcdonald throu mr d they give me late food plus it's cold.. I was waiting for my food to eat cold food

Mo order... credits take 5days... R1200. Only R500 delivered. Sorry excuse.

I started this year using mr d for everything... And it has been the best experience, there were instances when i miss my orders and driver couldn't get hold of me, but mr d made sure i was happy with each and every problem i faced.....keep it up guys

Waited 5 business days for a refund. On the 6th day I follow up they tell me my bank declined a refund. That's lies called my bank they advised they will never decline on a active account. Now they advise to wait another 5 business days.
Mr d staff don't wanna help they end our chats. Inwant a exco or ceo to contact me on 0744510122

I made an order on the 11th of April and I haven't received the food. I then called to get my money back and requested a pay out but still even today I did not get that money back . Mr d , I need my money back. So disappointed.

Contaminated Food

Good day

I hope this email finds you well. I am writing to express my deep disappointment and concern regarding an incident that occurred recently. On 11 April 2024 , I purchased bunnies chilli palace through Mr D, only to discover upon consumption that it was contaminated with worm and a bug whilst eatting which I sent a picture .

This unfortunate incident not only caused me physical discomfort but also significant inconvenience and distress. Despite reaching out to your customer service department immediately, I have yet to receive any response or acknowledgment of my complaint. As a result, I feel neglected and disregarded as a customer.

I want to emphasize the seriousness of this matter. Consuming contaminated food poses serious health risks, and the lack of response from your end is unacceptable. Additionally, the fact that my attempts to contact you have been futile is deeply concerning.

At this stage, I am requesting compensation for the inconvenience, distress, and potential health risks caused by this incident. Furthermore, I believe it is imperative that your establishment takes steps to ensure such incidents do not occur in the future. This may include reviewing your quality control measures and enhancing staff training to prevent similar occurrences.

I trust that you will take this matter seriously and respond promptly to address my concerns. I expect a resolution to be reached within 24hrs. Failure to do so may result in further action being taken to ensure that appropriate measures are implemented.

Thank you for your attention to this matter. I look forward to your prompt response.

Never EVER ordering from mr. D !!! they gave our food to random people!! They don't answer the phones or messages!!!!

Waited outside as i saw the driver was close, then suddenly got an 'Order delivered' notification. No call. Nothing. Driver either gave it to a completely random person, or took the food. No reply from support. No protocol in place to ensure its delivered to the right person. Some kind of confirmation code on delivery or something. My money was basically stolen by this company. Have been a loyal customer for so many years. That was the last straw.

The driver who came was very rude. I asked him why doesn’t he call he responded with attitude and said I should’ve bought him airtime. He then left with my order