Morphy Richards UK Bewertungen 

Antwort von Morphy Richards UK

16. Juni 2026

Thank you for your 5-star review 😀.

We’re delighted to hear that you received an immediate response and found our support helpful and informative.

Providing quick, clear, and supportive service is exactly what we aim for, so it’s great to know this stood out to you.

Thank you for your recommendation and for choosing Morphy Richards 😊.

Antwort von Morphy Richards UK

16. Juni 2026

Thank you for your review.

We’re sorry to hear that your experience did not meet expectations, and we’d like to clarify a few important points.

Your order was placed at 18:02, which is outside of our customer service operating hours (which close at 17:00). We received your email request at 18:34 and responded at the earliest available opportunity the following day at 12:18. By this time, the order had already been processed by our warehouse team. As outlined in our cancellation policy, due to the speed of our dispatch operation, it is not always possible to stop an order once it has entered processing, even if it has not yet been marked as dispatched.

We do appreciate that ordering errors can happen. However, customers are provided with a full order summary and the opportunity to review all items before completing checkout. This step is specifically in place to help prevent situations such as duplicate orders.

Once we confirmed that cancellation was no longer possible, we promptly provided clear return instructions. Our returns and refunds process is standard: items must be received back at our warehouse before a refund can be issued. This ensures fairness and accountability across all orders.

Regarding your comments about the kettle, perceptions of noise can vary depending on the model and personal expectations. Customers seeking a quieter boiling experience may wish to consider models specifically designed with quiet boil technology, as not all kettles are engineered with this feature.

We’re always looking to improve and do take feedback seriously, but we also aim to ensure that information shared in reviews accurately reflects how our processes work.

If you still require assistance with your return, our customer support team will be happy to help.

Antwort von Morphy Richards UK

16. Juni 2026

Thank you for your 5-star review 😊

We’re sorry to hear that your deep fat fryer was faulty, but we’re really pleased that our customer service team was able to assist you and arrange a replacement quickly.

We hope your new fryer works perfectly for you, and thank you again for your feedback 😀.

Antwort von Morphy Richards UK

16. Juni 2026

Thank you for your fantastic 5-star review 😀

We’re sorry to hear that your breadmaker arrived with a missing part, but we’re really pleased that our team was able to resolve this quickly and keep you updated throughout.

It’s great to know you found the service exceptional and felt supported every step of the way, this is exactly the experience we aim to provide.

Thank you for your recommendation and for choosing Morphy Richards 😊.

Antwort von Morphy Richards UK

15. Juni 2026

Thank you for your wonderful 5-star review 🤩.

We’re delighted to hear that your call was handled so efficiently and that Claire provided such a high level of customer service. We’ll be sure to pass on your kind words to her.

Thank you again for your feedback and for choosing Morphy Richards 😊.

Antwort von Morphy Richards UK

15. Juni 2026

Thank you for your fantastic 5-star review 🤩

We’re sorry to hear about the issue with your kettle, but we’re really pleased that our team was able to resolve this quickly and get a replacement to you within just a few days.

It’s great to hear that Millie kept things moving smoothly and made the process straightforward, we’ll be sure to pass on your kind feedback.

Thank you for your recommendation and for choosing Morphy Richards 😀.

Antwort von Morphy Richards UK

15. Juni 2026

Thank you for your amazing 5-star review 🤩

We absolutely love your enthusiasm, it’s exactly how we hope everyone feels using our soup maker! There’s nothing better than a quick, comforting bowl of homemade soup, especially when you’re not feeling your best.

We’re so pleased to hear it’s been such a great addition to your kitchen and that it delivered exactly when you needed it most.

Wishing you all the best, and thank you again for your choosing Morphy Richards 😀.

Antwort von Morphy Richards UK

15. Juni 2026

Thank you for your review.

We’re sorry to hear that your item was faulty on first use, but we’re really pleased that our customer service team was able to support you quickly and offer a suitable resolution.

While it’s a shame you chose not to receive a replacement, we’re glad the refund process was handled smoothly and without delay.

We appreciate your feedback and hope to have the opportunity to serve you again in the future.

Antwort von Morphy Richards UK

15. Juni 2026

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

We always aim to support our customers as quickly and effectively as possible when an issue arises. We did request some additional details so we could fully review your case, but unfortunately we haven’t yet received a response. Without this information, we’re unable to investigate what may have happened on this occasion.

In line with consumer law, if a product develops a fault within the first 12 months, the retailer is responsible for providing a resolution. That said, we do always encourage customers to contact us directly in the first instance, as many issues can be resolved quickly through troubleshooting or replacement parts, avoiding unnecessary inconvenience.

We’re sorry to hear you found our service unhelpful, as this is not the experience we strive to provide. If you’re happy to get back in touch with your details, we would still welcome the opportunity to review this for you.

Antwort von Morphy Richards UK

11. Juni 2026

We're delighted to hear that Millie provided such friendly and efficient service.

Your kind feedback will be passed on to Millie, who will be thrilled to know that her efforts made a positive difference to your experience.

Thank you for choosing us, and we hope you enjoy your replacement item! 😊

Antwort von Morphy Richards UK

11. Juni 2026

Thank you for your wonderful 5-star review!

We're delighted to hear that you were pleased with both the customer service you received and the resolution provided. Your kind words mean a great deal to us, and we'll be sure to pass your thanks on to Jack, who will be thrilled to know that he made such a positive impression.

Thank you for taking the time to share your experience, and we hope to assist you again in the future.

Antwort von Morphy Richards UK

11. Juni 2026

We're pleased that our team were able to resolve the issue quickly and arrange a replacement for you. Your kind feedback is greatly appreciated, and we're delighted that we could get everything sorted promptly.

Thank you for choosing us, and we hope you enjoy your new item!

Antwort von Morphy Richards UK

11. Juni 2026

Thank you for your fantastic 5-star review 😀. We’re sorry to hear your espresso maker developed a fault, but we’re really pleased that our team was able to resolve this quickly and get a replacement out to you. It’s especially great to hear that you’ve enjoyed a number of Morphy Richards products over the years and that this experience has reinforced your confidence in us 😊. Thank you again for your continued support and kind words!

Antwort von Morphy Richards UK

10. Juni 2026

We’re sorry to read your review and are pleased that no one was injured.

We take concerns like this seriously and did respond to your enquiry, requesting further information so that the matter could be properly investigated. Unfortunately, as the product had been disposed of and no proof of purchase or product details were provided, we were unable to verify the age, condition, or cause of the issue.

Based on the model reference provided, this product range was manufactured between 2011 and 2020, which indicates the appliance may have been in use for a considerable period of time. Without purchase details, we are unable to confirm its history or usage.

For clarity, this model is fitted with a thermal safety cut-out and cannot overheat in the manner described. The lid is made from tempered glass, which can shatter if it has developed a weakness over time (for example through minor impact damage or stress around the handle), even where no visible damage is apparent.

Without the opportunity to inspect the product or review the requested information, we are unable to substantiate the concerns raised.

If further details can be provided, we would be happy to review this again.

Antwort von Morphy Richards UK

9. Juni 2026

Thank you for your feedback.

The auto-clean function you’ve mentioned is an intentional safety and maintenance feature built into the Power Steam Elite. It activates after a certain level of usage (approximately 5 litres of water) to help prevent limescale build-up and maintain long-term performance, so users don’t have to remember to carry this out manually.

During this process, the unit can remain hot and contain hot water for a period of time, which is why we do advise allowing the product to cool fully before handling or resuming use. We understand that this can be inconvenient if you’re in a hurry, but this guidance is important for safe operation.

We do appreciate your comments regarding manual control of the cleaning function, and we’ll be sure to pass this feedback on to our product team for consideration in future designs.

Antwort von Morphy Richards UK

8. Juni 2026

Thank you for your 5-star review 😀. We’re really pleased we could help by providing a copy of the manual for your bread maker, even after all these years. Thank you again for your kind feedback 😊.

Antwort von Morphy Richards UK

8. Juni 2026

Thank you for your 5-star review 😀. We’re sorry to hear about the issue with your iron, but we’re really pleased that our team was able to respond quickly and get everything resolved for you. While we do need to gather some details to support warranty claims, it’s great to hear you found the process reasonable and that your replacement arrived promptly. It means a lot to know that this experience has given you confidence to choose Morphy Richards again in the future. Thank you again for your feedback 😊.

Antwort von Morphy Richards UK

8. Juni 2026

Thank you for your brilliant 5-star review 😀 We’re so pleased to hear you’re enjoying the Hive kettle and its easy-fill design. It’s great to know you’ve been enjoying your Morphy Richards appliances, and we really appreciate your continued support. Thanks again for your fantastic feedback 😊.

Antwort von Morphy Richards UK

5. Juni 2026

We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback.

Having reviewed your correspondence with our team, we can see that when your return was arranged, it was clearly explained that the product would be sent back to us for inspection, and that the outcome, including any resolution, would be determined following this investigation.

As the purchase was made via Amazon, your statutory rights, including refunds, are held with the retailer. In cases where a customer is specifically seeking a refund, we would always advise contacting the retailer directly in the first instance. Had this been communicated to us at the outset, we would have guided you down that route immediately rather than arranging a return for assessment.

With regard to the return itself, we understand your concern about the parcel’s current status. While tracking updates are not yet available, the courier has not confirmed the item as lost. An investigation is actively ongoing, and we have been assured that every effort is being made to locate the parcel and return it to us as soon as possible. Until this process is complete, the case remains open.

We completely understand how frustrating this situation must feel, and we want to reassure you that we are continuing to monitor the courier’s investigation closely. As soon as there is a confirmed outcome, we will be in a position to advise on the next steps.

Thank you again for your patience while this is being resolved.

Antwort von Morphy Richards UK

4. Juni 2026

Thank you for your wonderful review 😀. We’re sorry to hear about the issue with your kettle, but we’re really pleased that our team was able to resolve this quickly and get a replacement out to you without hassle. It’s great to hear that Sam provided such excellent support throughout, we’ll be sure to pass on your kind feedback. Thank you again for your feedback and for choosing Morphy Richards 😊.