Montefortunacigars Bewertungen 

In the few years and transactions I've had with Montefortuna, not once have I had an issue. They are both reputable and responsive. They are a premier vendor of high quality cigars.

Box came with all seals cut wrapped in kitchen plastic. No way to tell if they are real. I do not recommend buying from Montefortuna. Customer service was not helpful.

I ordered with them on the 23rd of December 2023. Initially, the checkout process went smoothly, but things took a turn when I discovered, after a long wait and multiple attempts to contact customer support, that the product I purchased was a presale item (which wasn't mentioned in the ad). They did offer a sampler as compensation for the delay, along with a new estimated time of arrival, but unfortunately, that estimate didn't pan out. After reaching out again, they presented me with the option to either wait an additional two weeks or request a refund. Opting to be patient, I waited, but even after two weeks had passed, there was still no sign of my order. Feeling frustrated, I contacted them once more and requested a refund, only to be informed that it would take up to 15 business days to process. In the meantime, I had also placed orders with iHavanas, all of which were delivered without any issues. It's disappointing to see such inconsistency from MF, and it makes me question their commitment to staying in this business for the long term. Despite the negative experience, I have to acknowledge the professionalism and courtesy of their support staff, which is why I'm not giving them a one-star rating.

Hi all, just want to share my experience with Montefortuna (MF) recently.

I bought a box of 25 Cohiba Siglo I from MF and asked for sealed box. The box arrived with original Habanos seals already cut. There was an additional blue sticker with a big Q which MF claimed to prove authenticity. The cigars arrived moldy and the color appears to be much darker compared to Siglo I I have at home bought from a reputable brick and mortar store. The size and shape of the cigars were inconsistent. UV light did not reveal serial number on the bands. Additionally, I was informed that the blue big Q stickers MF claimed as proof of authenticity can be bought online for a cheap price.

Contacted MF and they keep giving various excuses. I was given a store credit for the mold and requested further information from their distributor for assurance that the cigars are indeed what they claimed to be. So far no further response.

I made an order which didn’t appear in their online system as I wanted to cancel my order. I contacted them directly, which my order proceeded to processing: they refused to cancel and refund
Customer service is not the best as English is a barrier. They could not understand the concept that I could not cancel my order and I just gave up.
Australians, I would not recommend!!!

First off, my experience has always been met with an outstanding outcome. Quality is a given as well as gold star customer service. I’m a gold member because I just can’t resist their verity of choices and competitive pricing. MF’s now offering fivers and some singles at box prices. This allows some to sample before committing to the cost of a full box. For others that are only occasional Habanos smokers this will best fits their needs. In conclusion I’d like to add that just when I think they’ve peaked at high performance levels, they top it time and time again. 👍🏻👍🏻👍🏻

Very new to the website first time ordering made slight error to the order contact customer service to resolve the error customer service responded within less than 24 hours and help me resolve the issue for a better outcome. Customer service was very professional and prompt. Truly impressed by professionalism.

This was my initial order from Montefortuna and I am impressed. My selection arrived within two weeks in fine condition. I will be placing many more orders in future.

My orders have been perfect every time. Quality is their mode of operation. I am pleased to business with such an outstanding team! None are better. Every interaction with their support people has been phenomenal!

Amazing service, really helpful personnel, great quality of cigars! Very carefully packed while package is shipping! I advide this online shop to everyone!!!

My first initial order with Montefortuna made me very sceptical of this company, as in the UK my order took ages and I was also charged by C and E, tax for import that doubled the cost of my cigars. I decided not to pay for and collect them from Customs. They were therefore returned to the Company. Montefortuna, not only refunded my initial payment but did not charge me for the extra postage charge that they had to pay.
I bought a box of ten cigars with my refund, so I did not have to pay a penny and a big surprise was s that my box of cigars arrived intact today with no custom charge from Royal Mail.
Thank you very much to the lovely ladies that dealt with me in such an efficient, professional and understanding manner.
I now recommend this company as a great supplier of cigars, including Cuban with confidence to others.

Montafortuna Cigars has great cigars, good pricing, and timely shipping for my needs. They are very professional and helpful at problem solving for me, the customer. Their communication is reliable. They seem to care about their customer relationship. I'm happy I found this company for my Cuban cigar needs.

Awesome service and an overall great experience. My original order never arrived but they were quick to ensure I received a replacement. Their support is exceptional and courteous. They have gained a life-long customer.

Another wonderful experience with Montefortuna Cigars. Always delivers quality cigars, on time, and at a fair price.
E. Gonzalez

Outstanding support - above and beyond. Definitely recommend to anyone who is looking for a great cigar shop experience.

Montefortuna Cigars is nothing but a pleasure to buy from. I had an issue with a box of cigars getting lost in the mail, and Montefortuna and Customer Support (Pamela) funded my account for the total of the box I purchased. I immediately bought a new box that same day with those funds, the new box showed up (in another Country may I add) EXACTLY 1 week later in perfect condition. Wow!! I highly recommend Montefortuna as your Cuban Cigar online shopping. Great Company and Easy to Work With!!

Montefortuna, Montefortuna hands down the best online cigar boutique I have ever had the pleasure of doing business with. I have placed a little over 30 orders with Montefortuna and I received every last one in a timely manner (very quick). I will also say they have an outstanding and effective Support team that has earned my respect, (Vanessa please keep up the awsome work your professionalism and dedication to taking care of my needs as a customer deserves a round of applause). Montefortuna has my highest recommendations for anyone looking to buy decently priced quality cigars.

Great experience shopping with Montefortuna all round. Had a customs issue on my end and received prompt communication and reassurance from the customer services team particularly Pamela who was extremely helpful and pleasant.
Highly recommended this business.

I been 6 years try many cuban cigars websites You never and ever find a very professional team They know exactly what you need, communicate quickly and easily, and don't care about money. What they are looking for is your satisfaction , and don't forget subscribing in newsletter and keep your eyes on it, Because they always put out new collections

Montefortuna is one of the best places for cigars. One you can trust. Their communication is very good and fast shipping. Vanessa has been a great customer representative for me and I will continue to shop with them.