Mobileshop.com Bewertungen 

I ordered my Samsung ultra s22 23/01/23 money saving expert websit martin lewis, and altho I ordered and then read reviews my heart sunk, however, they have pleasantly surprised me, I spoke to samsung on a few occasions and they were so helpful, by live chat and by calls. It's Friday and although it's states next day delivery I'm just happy it arrived today (27/01/23) Thank you samsung, o2 and mobileshop, you have all been amazing, I really can not thank you enough. I'm not saying this is going to be the same for everyone, my advice is to always remain in contact with them, such an easy process never have I ordered online before regards to phone handset and contracts...but so easy. Again thank you so much, I can now stay in contact with my dear nan 94yrs old, as my existing contract is due to end...

I recently ordered a Samsung S22 Ultra from the Samsung website. I later received notification from mobileshop.com that they will not process my order any further until they have received 'ID documents'. I have never been asked to provide ID documents when buying a phone before, nor do I know of anyone who has. I have a full credit score on Experian so I know it is nothing to do with credit history.

Mobileshop.com ask for passports, driving licences, utility bills and bank statements. They have made untrue statements numerous times during my correspondence with them by saying "the network requires us to comply with their security requirements for customers taking out contracts with them. We only request these documents for contract orders due to such measures put in place by the network providers".

To check that what mobileshop.com where saying was true, I contacted the network provider directly which in this case was Vodafone. Vodafone put me through to a specialist department and I was told that Vodafone NEVER ask for these types of ID documents and that I should ignore the requests for ID from mobileshop.com.

I told mobileshop what Vodafone had said and it was at that point they admitted that the ID documents are not requested by the networks after all but are requested by themselves for their own use ?????

Mobileshop have reaffirmed that they will not process my order until I have sent my ID documents to them. I have asked mobileshop to explain why I specifically am being asked for these documents, but they refuse to say. If I am going to give very personal documents to a random company on the internet the very least they can do is tell me why they are requesting them. In times where ID fraud is rampant, I am hesitant to hand out photocopies of my passport, drivers’ licence, bank statements etc to anyone, especially a company that has already proven themselves to me to be disingenuous.

Mobileshop have an abysmal rating here on Trustpilot as does their parent company A1 Comms Ltd. I am disappointed that Samsung routed my order to this company. One of the reasons I ordered directly from Samsung was because I assumed the order process would be hassle free. I will be contacting Samsung directly to question their choice of affiliation and inform them how mobileshop are knowingly misinforming their customers by claiming that the network providers are asking mobileshop to secure ID documents on their behalf, when in fact they are not.

If this company asks you for your driver’s licence, passport, bank statements and/or utility bills, do not give it to them. They do not need these forms of ID. Every other phone company simply does a credit check. There are plenty of other places to buy a phone.

Ordered samsung Ultra 3 days ago, mobile phone still not shipped as the website states it will be delivered next working day! I've emailed mobileshop to now cancel my order but no response! I no longer wish to have the phone or wait any longer.

Placed order on Monday way before cut-off time and received email with T&C's. Logged into portal and said awaiting shipment. This was supposed to be next day delivery but here we are, not next day. Seeing all the negative comments regarding orders of an S22 Ultra have me worried that mine is also going to go amiss, only person who has recently received theirs was next day delivered. No comms from Samsung or Mobile Shop since clearing credit checks.

I ordered my S22 on December 6th... it has now been 7 weeks and my order is still "awaiting shipment".... I've never known a company so atrocious as this one. How on earth samsung can endorse a company like this is beyond me, I thought I was in good hands directly ordering through the Samsung website, how mistaken I was. 7 weeks and still waiting....

Ordered s22 ultra 256gb for £47 per month with just £9 upfront100gb data unlimited everything!!! on Friday the 13th at 8pm via Samsung/mobileshop. Then decided to read reviews and instantly thought I'd made a mistake after reading the bad reviews. To be fair I was kept up to date the entire time following the order and the phone plus sim arrived on Monday the 16th at 10am without any issues.

Do not use this Samsung mobileshop. Phone and contract ordered on 30th December 2022. No phone has arrived as of 16th January. Despite multiple attempts by phone and email to follow this up, mobileshop are unable to trace the order and are refusing to send an email to explain what is happening.

Avoid this company, I made a order through Samsung for a new phone with 02 data, and neither Samsung and 02 seem to know who the heck is mobileshop.com?? They give you a bad reason about some internal checks as why that cancel your order and their website is just a logo

Nightmare of a service between mobileshop and Samsung. I ordered a Samsung S22 Ultra on Vodafone contract on the samsung website. It looks like the credit check and phone contract is handled by mobileshop, and once it is through passed back to Samsung for shipping. I have been told since 4 days that checks/contract is successful and is waiting to be shipped. But nothing has happened. Mobileshop and Samsung pass the buck between each other, and don't talk between them. Am still waiting with no clue to Samsung/Mobileshop or me on where the order is actually sitting

Ian at the Mobile Shop in Steinbach was great. Far better experience than 4L Communication in kildonan place

Absolute useless company. Tried to purchase S22 ultra on Samsung website twice today and got transferred to MobileShop but I failed internal security, so I contacted them to help as my credit and details are all good. But the person on the phone couldn't even find my details or order numbers and said he couldn't help or didn't know what to do to or how to assist sorting this out. So got nowhere and now left with nothing apart from out of pocket until deposit is refunded. DO NOT USE. GO ELSEWHERE

The mobile shope at lablows barrhaven it became the worst one since they change the manger. The new manager Kamol or Kamal is so mean and rude he is never smile in your face. I have an issue with my point and i talk to him about it .He promised me to fix the problem and after couple weeks he went back in his word in a rude way and told me go complain . I really very disappointed .

Ordered the handset and O2 contract via Samsung's website and paid an upfront fee which went through. I was then emailed that there was an issue with m address and was asked to phone back which I did. After confirming the address, I was told all was fine only to find a few days later that it hasn't been dispatched due to address issue. Called them again and was told that my address wasn't accepted by my bank and that they identified the transaction as fraud. I promptly called my bank who told me that there wasn't any issue and that the payment was authorised but for some reason not taken by mobileshop.com and is still pending. My bank also confirmed that they tried three authorisation attempts yesterday and that they were all approved. What is going on Mobileshop? This is terrible....

My wife and I attended the Kanata - Earl Grey Dr location this afternoon and had a great experience working with the staff. Their professionalism, friendliness, knowledge, and effort to understand our requirements in order to find the best device/service selection was reassuring and second to none. Would go back to this location in a heart beat.

I first called Fido to discuss why my bill was so high. After an hour and thirty-five minutes and talking with a rep, i asked to talk with a supervisor . After her telling me that my contract is everything I signed for I had no recourse. The issues was after first talking with a oriental salesman at the end of September. I was told my bill for two phones and plan would be $105.00 per month. So going on good faith of our conversation, my first bill was with a deposit , which i paid, next bill was $195.00 and was told that I would be paying this for the next 2 years. After talking the whole matter with the manager of the mobile shop he got my bill reduced by a whole $15 and said nothing further could be done. just got my bill and instead of going down $15 it went up to $205.00 !!!! The battle continues . DO NOT USE EITHER OF THESE TWO COMPAIES !!!!!

I used to work with The Mobile shop. they have one of the most pathetic work management. They hardly have things in stocks and many times customer are made to wait unnecessarily because they just do not have anything in stock.

Been a whole week saying phone is awaiting dispatch in warehouse no update anything

Absolutely terrible customer service. Avoid at all costs. My wife has tried to cancel an order with this company multiple times with no success. Impossible to contact them to understand our case. We will be reporting them to trading standards for illegal business activity. This company provides third party order fulfilment for Samsung UK wedsite for mobile phones but if anything needs to be changed with an order it becomes impossible. Do no be fooled by their appealing offers.

After reading the reviews on the company, I was nervous about placing an order. However I ordered a Samsung A53 5G on the Saturday and the phone arrived on the Monday.
I will definitely recommend, a great deal on a 24 month contract. The changeover was stress free

I ordered Samsung phone on 24 months contract via Samsung web page. The contract is actually from Mobileshop. Then I read reviews here and I was scared due to bad reviews. I ordered my phone on Saturday and on Wednesday was at my home. Excellent deal on Samsung A53 5G. I'm very happy with my purchase. All perfect. Thanks Mobileshop.