Mobal Bewertungen 933

Antwort von Mobal

24. Feb. 2025

It’s great to hear that you find our website so easy to follow, good value for money and that it has worked well for you on so many occasions!

We appreciate you letting us be part of your adventures and we look forward to hearing from you again in the future.

Antwort von Mobal

24. Feb. 2025

Thank you for the fantastic feedback! We’re glad to hear that you found it easy to choose the right product and that everything worked smoothly upon your arrival in Japan! We hope you had a wonderful time!

Antwort von Mobal

24. Feb. 2025

Thank you so much for your kind words! We’re thrilled to hear that you’re satisfied with the service and how reliable it's been. Our aim is to always provide a simple and hassle-free experience, so it’s great to know that we've achieved this!

Antwort von Mobal

24. Feb. 2025

We appreciate you taking the time to provide your feedback.

Unlike data-only eSIM providers like SIMCorner, our Voice+Data eSIMs requires additional processing to get the Japanese number assigned. While activations typically take around 90 minutes, they can take longer during busy periods or if requested later in the day. We apologize for any inconvenience this may have caused you!

We do offer data-only eSIMs, similar to SIMCorner, for use in Japan which can be activated within 15 minutes. If you’re looking for a quicker activation in the future, this might be a good option!

Alternatively you could have the eSIM Access code shipped to your home Australia ( Providing there is enough time to get it to you ) as this would allow you to pre-schedule your activation and ensure your eSIM is ready for you to use upon arrival.

Thanks again for sharing your experience and we hope you find the solutions provided useful in the future!

Antwort von Mobal

31. Jan. 2025

Hi Yoshi, thank you for providing your feedback.

It’s great to hear that you found it easy to place your order, and our range of collection points convenient for pickup!

We are also delighted to hear that being provided with a genuine Japanese phone number quickly made life in Japan easier.

Thank you again for your feedback and we hope to hear from you again in the future!

Antwort von Mobal

31. Jan. 2025

Thank you for taking the time to provide your feedback!
It's great that you found the Mobal service reliable during your 2 year stay but we are sorry to hear that the service could not meet your needs for long term use.
We are unable to locate your account from the information you have provided (and so unfortunately, we are unable to provide specifics regarding your review) but for those that do not have access to domestic services within Japan, we do aim to offer a range of products and competitive plans to suit most needs / budgets.
However, your feedback is greatly appreciated and we hope to hear from you again in the future!

Antwort von Mobal

31. Jan. 2025

We really appreciate you taking the time to provide your feedback.

We are delighted to hear that you found the process of making your purchase easy and activating and installing your eSIM straightforward using the instructions provided.

Thank you for your review and for choosing Mobal!

Antwort von Mobal

15. Jan. 2025

We appreciate you taking the time to provide us with your feedback.

We are sorry to hear that you encountered issues using your Data Only Japan Tourist eSIM.
As discussed with our Customer Service team, we believe the error message you saw (stating that the deletion of the eSIM was not permanent) was a generic message from your device and unfortunately, this is out of our control. However, we do of course apologise for any confusion this may have caused!

We can confirm that we provided clear instructions in the email you received containing your Data Only eSIM, as well as in our terms and conditions, advising not to delete the eSIM from your device as it could only be installed once and cannot be reissued. We also explain that should the eSIM be deleted you will be required to purchase a new one from our website.

Nevertheless, we are glad to hear that our Customer Service team have been able to offer support and come to a resolution with you.

We again thank you for your feedback and hope you have a wonderful time in Japan!

Antwort von Mobal

15. Jan. 2025

Hi Norman, thank you so much for taking the time to provide your feedback.

We are delighted to hear that our Customer Service team were able to promptly assist you with your queries!

We also thank you again for your repeat custom and look forward to hearing from you in the future!

Antwort von Mobal

15. Jan. 2025

We really appreciate you taking the time to provide your feedback.

We are delighted to hear that your SIM card worked well throughout your stay in Japan and that you found the service good value for money!

Thank you for your review and for choosing Mobal!

Antwort von Mobal

15. Jan. 2025

Thank you for providing your feedback.

It’s great to hear that you find having a genuine Japanese phone number with your Mobal SIM card useful, as well as good value for money.

We are also glad that you find it easy to amend your plan to suit your needs!

We thank you for your ongoing custom as every purchase makes a difference to many lives, as the majority of our profits go towards helping to achieve our vision for the communities that we support in Malawi and beyond.

Thank you again for your kind review and for choosing Mobal!

Antwort von Mobal

15. Jan. 2025

Thank you for taking the time to provide your feedback.

We are sorry to hear of the issues that you experienced.

As mentioned in your correspondence with the Customer Service team, connection speeds can vary based on a number of factors that are outside of our control. However, we sincerely apologise for any inconvenience this may have caused during your trip.

Despite the best efforts of our Customer Service agents, we regret to hear that we were not able to come to a full resolution on this occasion but nevertheless, we thank you once again for your feedback and we hope that you may reconsider using our services again in the future.

Antwort von Mobal

15. Jan. 2025

We really appreciate you taking the time to provide your feedback.

It’s great to hear that you have found our service straightforward to use, works as intended and is good value for money!

We thank you for your review and recommendation, and for letting Mobal be a part of your trip!

Antwort von Mobal

24. Dez. 2024

Thank you for taking the time to share your feedback. I’ve looked into your case, and I can see that our customer service team responded to all of the emails you sent between November 7th and November 11th. However, based on the contents of your emails, it seems that our responses may not have been delivered, possibly due to them being blocked by your mail provider.

To help resolve this issue, could you kindly send an email to care@mobal.com using a different email address? We'll be happy to assist you in getting everything up and running.

Antwort von Mobal

15. Jan. 2025

Thank you for providing your feedback.

We are delighted to hear that being able to receive your SIM card and schedule activation before arriving in Japan made the process easy and convenient for you.

It’s also great to hear that the service worked well for you from the moment you arrived in Japan!

We are very pleased to hear that our Company ethos and charity work attracted you to our services! Your long term custom is truly appreciated and has already made a difference to many lives, as the majority of our profits go towards helping to achieve our vision for the communities that we support in Malawi and beyond.

Thank you for your recommendation and for choosing Mobal!

Antwort von Mobal

16. Dez. 2024

Thank you for sharing your experience, and we’re truly sorry to hear you’ve encountered issues getting up and running!

Our service is designed to work with both iPhone and Android devices worldwide, provided the device is unlocked and meets the compatibility requirements outlined on our website. We aim to make the setup process as straightforward as possible, and our team is always here to assist if you run into any difficulties.

After checking our ticketing system, it appears you haven’t reached out to us directly regarding these issues or requested a refund. Please note that refunds are available under our Money Back Guarantee for customers who contact us within the eligible timeframe and who's issues are not related to incompatibiity.

We’d love the opportunity to help resolve this for you. If you could email us at care@mobal.com with your phone’s make and model, screenshots of your APN settings, SIM Manager, and any error messages you’re seeing, one of our team members will be happy to guide you through the setup process or investigate further to get you connected.

We value your feedback and look forward to assisting you so you can enjoy our service without any issues.

Antwort von Mobal

16. Dez. 2024

Thank you so much for your wonderful feedback! We’re thrilled to hear that our SIM card worked so well for you and that you were able to stay connected even in the mountains—I bet you got some fantastic views!

We’re also glad our team could assist you in setting it up on your Samsung devices. It’s great to know we could make your experience in Japan smooth and hassle-free.

We look forward to hearing from you if/when you return to Japan in the future! Thank you again for choosing Mobal and for sharing your positive experience!

Antwort von Mobal

29. Nov. 2024

Thank you for taking the time to share your experience with us.

We’re truly sorry to hear that you encountered issues using your Tourist Data SIM Card on your Android phone during your trip to Japan, resulting in you making alternative arrangements. We understand how important having access data is, especially for navigating and staying connected while traveling.

It’s great to hear that the SIM card worked well for your friends with iPhones, which suggests there may have been a compatibility or configuration issue specific to your phone. Without further details about your account, it’s difficult to pinpoint the exact cause.

We’d love the opportunity to investigate this further and ensure we address any concerns. If you could reach out to us at care@mobal.com, one of our agents will be happy to assist you.

We sincerely apologize for the inconvenience caused and hope you were still able to enjoy your time in Japan despite these challenges.

Antwort von Mobal

16. Dez. 2024

Thank you for taking the time to share your detailed feedback about your experience with Mobal as it does help us to identify areas where we can improve.

We were unable to locate your Mobal account with the information provided. To ensure we provided the right information we have tried to reach out to you through TrustPilot but our request for information has gone ignore and so we are unable to go into too much detail on this occasion.

Firstly we’re glad to hear that you found some benefits in having a local phone number during your stay, such as booking reservations and contacting your accommodation’s. It’s also good to know that the data performance met your needs initially before you exceeded the allowance that came with your plan.

However, we are sorry to hear that there were some aspects that you were disappointed with which we would like to address;

Firstly we’re sorry to hear that locating the collection point was a bit confusing. You’re correct that the pickup desk does not have a big Mobal sign and this is because it is operated by a third-party provider.

To assist customers, we include a detailed “More Information” section on our website during the collection point selection process. This includes pictures of the location. Additionally, in your order confirmation email, there’s a link to the collection point you selected, which contains all the relevant details.

However we’ll of course look into how we can make this even clearer to help future customers.

As their are a number of difference versions of Android and iPhone operating systems, we have set up our guides to account for this, however we acknowledge that for some it might seem complicated and we are always amending our documents to make them clearer and easier to follow however we are delighted to hear that after you recognized your mistake, you were able to get up and running!

As for the response time - We understand 5 days is not ideal. Our customer support team prioritizes technical queries as we understand the importance of getting our customers up and running vs answering general inquiries, and the response times mentioned are a worst-case scenario for our general inquiries.

We understand your frustration about relying on the email support however we use this model as when we are troubleshooting we often require screenshots of specific settings to ensure accurate assistance. However, we do recognize that this method may not always be ideal for every customer, and we are continually working to make the process smoother.

We’re sorry that after exceeding your plan’s data allowance impacted your experience. To help with this, we provide an option to upgrade your plan through your MyAccount portal if the slower speed does not meet your needs. We’ll take your feedback into account as we work to improve communication around what to expect when you exceed your allowance and how to upgrade your plan.

We again thank you for your feedback and whilst we understand your intentions to use Japan wireless in the future, we do hope you will consider our services!

Antwort von Mobal

25. Nov. 2024

Your feedback is greatly appreciated and we are sorry to hear of the issues you experienced on this occasion!

With regards to the connection issues you have reported, we would not expect there to be an issue as long as you have followed all instructions and your device meets all requirements mentioned on the Mobal website. However, your connection may be impacted by the limitations of the local network coverage / the current signal in your area which is out of our control.

Unfortunately, we are unable to locate a record of your Mobal account using the information you have provided and so if further assistance is required, please send an email to support@mobal.com (containing your account details, phone model name / number and screenshots of your current settings / any error messages) and we will look into this further for you!