Spoke with Lucy about a tech glitch matter on my new account. She was very friendly and helpful. Took ownership of the matter and within 1 hour emailed me to confirm it was resolved. 10/10 Thank you!
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Due to an error by my Vet, I took out a membership with these guys thinking they had already registered my pet. When I realised my mistake, I contacted them. Their team (Charlie and Nicky) helped out... Mehr ansehen
I telephoned Microchip Central regarding an issue I was having on their website and a mistake I had made. Lewis was very helpful and rectified the issue immediately with ho hassle. Fantastic service... Mehr ansehen
Deborah was so very helpful and came to my rescue to solve an issue I had regarding a tag for my puppy. I was so frustrated trying to resolve the problem with two other members of staff who just could... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
The Official UK Microchip Central Database is a 247 Microchip reunification database for registering a dog microchip, cat microchip or microchip of any other animal.
Kontaktinformationen
Vereinigtes Königreich
- 01223 622658
- info@microchipcentral.com
- www.microchipcentral.com
4,8
Hervorragend
103 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very helpful company
Very helpful company
My granddaughter wanted her precious cuddly toy microchipped in case he got lost. So she would be able to get him back. Microchip Central have been very helpful and supportive!!
14. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Microchip Central
Thank you so much for your kind words and for choosing Microchip Central to safeguard your granddaughter's beloved cuddly toy. We understand how important it is to ensure the safety and well-being of cherished possessions, especially those with sentimental value. We're thrilled to hear that our services have been helpful and supportive to you both throughout this process.
Our team takes great pride in providing top-notch assistance and guidance to our customers, and we're delighted that we could offer peace of mind by microchipping your granddaughter's toy. Should you ever need further assistance or have any questions, please don't hesitate to reach out to us. Thank you again for trusting us with this important task, and we wish you and your granddaughter many happy memories with her precious cuddly toy.
Kind Regards,
Microchip Central
Breeder had attempted to change details…
Breeder had attempted to change details to me as a keeper , my dog is a pup . I had to call them as details hadn’t been changed as the breeder had requested.
Then this company tried to charge me to do this , I don’t like this type of coercion when you can do a chip registry for free . Neither pay a fee or they won’t add my details .. craziness
Update ; recieved a call from them to say sorry we made a mistake … and updated details for free . But for me personally the whole set up seems to be an issue
11. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Microchip Central
Hello Michelle,
Thank you for taking the time to share your feedback.
We appreciate your concern regarding the registration fee. It's important to clarify that the fee is necessary for running and maintaining a DEFRA-compliant database and sustaining a 24/7 helpline that operates every day of the year. As with any business, these operational aspects come with associated costs.
We want to emphasise that the registration fee not only covers the essential registration process but also grants you access to a range of premium benefits. One notable benefit is our 24/7 vet helpline, which is available to you at no extra charge. This service alone has the potential to save you hundreds in veterinary consultation fees.
At £18, we believe the fee is justified by the substantial value of the benefits provided. We understand your concerns, and we appreciate the opportunity to discuss them with you both over the phone, on social media, and now here on Trustpilot.
We sincerely apologise if you feel coerced; it is never our intention to make our customers feel pressured. The service we provide is to help support pet keepers remain legally compliant while ensuring the best chance of reunification. We value your feedback and will continue to strive for customer satisfaction.
Kind Regards,
The Microchip Central Team
Honestly cannot recommend Microchip…
Honestly cannot recommend Microchip Central Highly Enough 💜 💜
Their delivery and response is second to none💜💜😊
6. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Microchip Central
Thank you so much for taking the time to share your positive experience with Microchip Central. We are thrilled you are highly satisfied with our service, delivery, and responsiveness. Your kind words mean the world to us!
If you have any questions or concerns, or if there's anything else we can assist you with, please feel free to reach out.
Kind regards,
Microchip Central
Steer clear
Steer clear, money grabbers. Didn't have much choice but to use, as pooch was already registered with this 'service'. It says dog tags are free when joining (just pay postage). Postage does not cost £3.95. Why so expensive? Especially 3.95 each tag to post. It's a large letter at most. This is just charging the 'cost' price of the item because profit has already been made by premium membership which you have to sign up for to transfer your keeper details. I would have also got premium membership free had I have bought an £8 tag, yet I have been charged £15 to transfer new keeper when the last keeper was dying, identibase or others I have used would waive this fee and just add dog to my account. £15 didn't seem so bad if getting tags etc included. This is really not a nice business model. £15 to do something self service and a glitchy app is a con.
Will be pursuing a refund and reporting the advertising of 'promotions' that incentivise customers.
I then got this response from their customer care team (30/08/2023) just to demonstrate how useless the company is:
Hi, Ash Moorcroft!
Good Afternoon,
thank you for getting in touch.
I am sorry to hear that you have been experiencing issues.
I can confirm that the postage is £3.98.
And that there is a registration fee to transfer the new keepers.
The benefits of a premium account.
Update personal and pet details for life
Add additional pets to your account
Report your pet missing - alerts go out to our Pet Watch community
Receive text and email alerts should a search take place
Download a missing pet poster
Access to VetLine - 24/7 veterinary advice by telephone
Holiday Cover - add a temporary keeper to your account
FREE DogTrac ID Tag*
* delivery charged
Kind regards,
Rachael
30. August 2023
Bewertung ohne vorherige Einladung
Antwort von Microchip Central
Thank you for taking the time to share your feedback regarding your experience with our service. We genuinely appreciate your input, as it helps us improve our offerings and address any concerns our customers may have.
We're truly sorry to hear about your dissatisfaction with our pricing and the overall experience. We understand your concerns about the cost of postage for the dog tags and the transfer fee associated with new keepers.
All of our fee's associated with our products and services, however, are transparent and are shown and explained before any customer makes any form of transaction.
There are costs associated with offering, maintaining, and developing the Microchip Central database service, including our operation of a 24/7 contact centre. The service fees we charge contribute to the maintenance of the ‘Microchip Central’ database service throughout your pet’s lifespan.
If you would like to discuss your case further please do get in contact and we'd be happy to discuss your concerns.
Kind Regards,
Microchip Central
Great customer service team
Great customer service team! They was really helpful and knowledgeable . Hayley in particular was great
22. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Microchip Central
Thank you so much for taking the time to share your positive experience with our customer service team, and especially for highlighting Hayley's excellent service! We are thrilled to hear that you had a great interaction with us, and we greatly appreciate your kind words.
Our team is dedicated to providing exceptional service and support to all our customers, and your feedback reaffirms their hard work and commitment. We will make sure to pass on your compliments to Hayley and the rest of our team to let them know their efforts are recognised and appreciated.
If you ever have any more questions or need assistance in the future, please don't hesitate to reach out to us. We are here to help and look forward to assisting you again.
Kind Regards,
Microchip Central
I got a email to accept the transfer of…
I got a email to accept the transfer of my new cat. I tried to completed it but wasn’t sure if I had done it right. I gave them a call and Hayley let me know it was all okay
21. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Microchip Central
Thank you for sharing your experience with us, and we're pleased to hear that Hayley was able to assist you with the transfer of your new cat and provide clarity on the process.
Our team takes pride in ensuring that our customers' needs are met, and it's fantastic to know that Hayley was able to provide you with the assistance and reassurance you needed.
If you have any more questions or require further assistance in the future, please do not hesitate to reach out to us. We're here to help and make sure your experience with our service is smooth and hassle-free.
Thank you for choosing our service, and we hope you and your new cat have a wonderful journey together.
Really easy and simple
Really easy and simple, Hayley was really heloful
21. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Microchip Central
Thank you for the great review.
Kind regards,
Microchip Central
Helpful and Fast
Was having trouble online as I didn’t have all the information for my pet.
Hayley responded quickly to my email and got the issue sorted so that I could get Teddy registered
21. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Microchip Central
Thank you for sharing your experience with us, and we're delighted to hear that Hayley was able to provide you with prompt and effective assistance to get Teddy registered, despite the initial hurdles with the information.
Our team is dedicated to helping our customers navigate any challenges they may encounter during the registration process, and Hayley's quick response and problem-solving skills exemplify our commitment to delivering top-notch customer service.
If you ever require further assistance or have any more questions in the future, please do not hesitate to reach out to us. We're here to support you and Teddy every step of the way.
Thank you for choosing our service, and we look forward to assisting you and Teddy in the future.
Kind Regards,
Microchip Central
People are helpful
20. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Microchip Central
Thank you for the great review!
Outstanding Customer Service.
Outstanding Customer Service.
Was so easy and simple to register!
Knowing my dog is now registered gives me peace of mind.
24. April 2023
Bewertung ohne vorherige Einladung
Antwort von Microchip Central
Thank you so much for your kind words and for taking the time to share your positive experience with our customer service and registration process. We are thrilled to hear that you found our service outstanding and user-friendly.
Providing peace of mind to pet owners like you is one of our top priorities, and we're glad to know that your dog is now registered, giving you that sense of security.
If you ever have any questions or need further assistance in the future, please don't hesitate to reach out to us. We're here to help and support you and your furry companion.
Kind Regards,
Microchip Central
Fantastic customer service and by far…
Fantastic customer service and by far the most technically advanced. Even got a free DogTrac tag with the registration. Reading other poor reviews of this company I can only assume that the reviews are the worse type of customer and expect life to be free.
3. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Microchip Central
Thank you for your kind words on our great service and ease of the registration process.
If you ever require further assistance or have any questions in the future, please do not hesitate to reach out to us. We're here to support you every step of the way.
Thank you for choosing our service, and we look forward to assisting you in the future.
Kind Regards,
Microchip Central
CEO Poor Customer Service
CEO of MicroChip Central told me I am 'the rudest and most abrupt individual' he's 'ever corresponded with' and said he was 'glad to see the back of' me when I cancelled my subscription. I was abrupt, but his response does not seem reasonable customer service. He also refused to provide proof of refund. Avoid this site and use Petlog instead.
3. Oktober 2022
Bewertung ohne vorherige Einladung
Something positive!
I signed up for this site believing it was legit. After reading the reviews I had massive doubts. I have just cancelled my membership via the Chatbox on the site and received a full refund!
22. September 2022
Bewertung ohne vorherige Einladung
Don't use
Expensive but I didn't choose the microchip company,the breeder did. Try to speak to a human,near impossible. Very expensive. Even my vet definitely doesn't say anything good about them
5. August 2022
Bewertung ohne vorherige Einladung
Money grabbers to get Rich off pet lovers
Just cost £80 to register 8 pups now got to pay another £120 to change their ownership over to new owners wouldn't use this company ever again, all other companies don't charge to change to forever owners, these are not bothered about pets, just in it to make money out of us
20. März 2022
Bewertung ohne vorherige Einladung
Great lasting impression
As a new customer of microchip centeral i am really pleased with the service from the first call to the completion of my account.
Now registered 2 pets on my account hasstle free and both times were very accommodating.
19. November 2021
Bewertung ohne vorherige Einladung
They are not a genuine microchip…
They are not a genuine microchip database. Nearly registered with them but then found Identibase which is where my other pet is registered. They told me microchip central do absolutely nothing with your details. The chip number was also not recognised - maybe came from abroad… I had no details of this pups original owner as I got her 3rd hand, she supposedly came from a farm in Hawick.
5. Oktober 2021
Bewertung ohne vorherige Einladung
Moved databases as these guys cost way…
Moved databases as these guys cost way to much and are rude on the phone.
15. Juni 2021
Bewertung ohne vorherige Einladung
Additional cost to rescue charities to…
Additional cost to rescue charities to transfer chips to new owners. Apparently, they provide the 'premium' service to new owners which is what the fee is for and the minimum plan you can take, but a lot of the features included in the 'premium' plan are free with other chip companies for the lifetime of the animal. With Microchip central, its only included for 12 months so Im really not sure why this is such a good service. We deal with 7 other microchip companies and they are all more than happy to arrange the transfer free of charge to new owners. Im just pleased we don't get many dogs through our doors that are registered with this company.
20. April 2021
Bewertung ohne vorherige Einladung
Impossible to register chips on this database
I tried to register 20 Pet ID microchips (who have now gone over to this database) and have found it completely impossible.Even my IT advisor could not do it.Petlog -no problem ! Buy chips which register with them
26. Oktober 2020
Bewertung ohne vorherige Einladung
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.