Melisa Altamirano has been exceptional throughout the planning of my Galápagos trip. She is responsive, patient and highly knowledgeable, and she has taken the time to understand exactly what I wanted... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Incredible La Pinta cruise of Galapagos South and Western itinerary. Staff satisfied every request to the point of having to be more careful about comments made. Henry, one of our naturalists, instill... Mehr ansehen
Unternehmen hat geantwortet
Carolina was wonderful to work with, she solved our puzzle of a trip and incorporated everything we wanted to do and see. I’m so grateful to her and would highly recommend metropolitan touring, espec... Mehr ansehen
Unternehmen hat geantwortet
Diego provided excellent service, and I would rate him 10/10. He was very supportive throughout the process and gave us detailed, helpful information about our Galapagos trip. He also made a genuine e... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Metropolitan Touring, we’ve been crafting life-changing journeys across Ecuador, the Galápagos Islands, Colombia, and Peru since 1953. As South America’s leading DMC, we connect travelers with nature, culture, and community, creating meaningful experiences that positively impact both people and the planet. Over seven decades, we've gathered thousands of unforgettable stories from our guests, each one as memorable, significant, and transformative as the next. Every journey fosters profound connections between the traveler, the places they visit, the people they travel with, and the people they meet. Ultimately, we are in the connections business—building experiences that inspire and transform. Let’s explore and transform, together. Explore the Galápagos with Our Premier Yachts For an unparalleled Galápagos adventure, we offer three exceptional yachts: Yacht La Pinta: A 48-passenger luxury vessel featuring 24 spacious cabins, a jacuzzi, fitness room, and a glass-bottom boat for unique marine life views. Metropolitan Touring Yacht Isabela II: An intimate 40-passenger yacht with 20 elegant cabins, offering sea kayaks, a glass-bottom boat, and a sun deck for panoramic views. Yacht Isabela Santa Cruz II: A modern 90-passenger ship with five spacious decks, featuring a science center, hot tubs, and multiple dining options. Crucero Santa Cruz Galápagos Encounter the Galápagos Big 15 Embark on a journey to witness the "Big 15" of the Galápagos—iconic species that define the archipelago's unique biodiversity. These include the Galápagos giant tortoise, blue-footed booby, flightless cormorant, and the only tropical penguin species, the Galápagos penguin.
SPIRIT, PASSION AND VISION
Vom Unternehmen geschrieben
- OUR MISSION
- To transform the lives of our explorers through memorable experiences in destinations unique to their nature, history, and culture.
- OUR VISION
- To be the gold standard of excellence in the travel industry in South America.
- OUR COMMITMENT
- Given our origins in the fragile and globally important Galapagos Islands, from our company’s origins, we have sought to be conscientious stewards of the destinations in which we operate and responsible contributors to the well-being of the communities that form part of our value chain. Sustainability is part of our DNA, today embedded into every facet of our operations through the ESG framework and our commitment to creating positive impacts on both people and the planet.
Kontaktinformationen
Av de las Palmeras N45-74 y de las Orquideas, EC170513, Quito, Ecuador
- (+1) -855-500-0496
- info@metropolitan-touring.com
- www.metropolitan-touring.com
Best Summer Deal 2025
4,9
Hervorragend
244 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Our travel agency advisor
Our travel agency advisor, Carolina, was fantastic. She was patient and thoughtful in helping us work through our trip options, including logistics. She also was extremely responsive and a pleasure to work with. I would highly recommend Metro Touring and Carolina.
26. Mai 2026
Antwort von Metropolitan Touring
Dear Brad,
Thank you so much for your wonderful feedback.
We are delighted to hear that Carolina provided you with such thoughtful, patient, and responsive assistance while planning your trip. Helping our guests navigate their options and logistics with care and attention is always our priority, and we will be sure to share your kind words with her.
We truly appreciate your recommendation of both Carolina and Metropolitan Touring, and we look forward to welcoming you on an unforgettable journey.
Warm regards,
Metropolitan Touring
Rosa Mena
Rosa. Represents what your company is capable of and since she is so competent you expect the company to be as well
18. Mai 2026
Antwort von Metropolitan Touring
Dear Roy,
Thank you so much for your thoughtful feedback.
We are truly delighted to hear that Rosa made such a positive impression and reflected the level of professionalism and excellence we strive to provide at Metropolitan Touring. Your kind words are greatly appreciated, and we will be sure to share them with her.
Thank you for your trust in our company. We look forward to continuing to provide experiences that meet and exceed your expectations.
Warm regards,
Metropolitan Touring
Antwort von Metropolitan Touring
Dear Valerie,
Thank you for your kind feedback.
We are delighted to hear that you experienced good service and prompt attention from our team. Providing efficient and attentive assistance is always our priority.
We truly appreciate your comments and look forward to assisting you again in the future.
Warm regards,
Metropolitan Touring
Excellent service
Diego provided excellent service, and I would rate him 10/10. He was very supportive throughout the process and gave us detailed, helpful information about our Galapagos trip. He also made a genuine effort to accommodate our needs and find the best possible option for us. I’m very happy with his service and really appreciate his help.
14. Mai 2026
Antwort von Metropolitan Touring
Dear Vesna,
Thank you so much for sharing your wonderful feedback.
We are delighted to hear that Diego provided you with such excellent service and supported you throughout the planning of your Galapagos trip. It is especially rewarding to know that his dedication, detailed guidance, and efforts to accommodate your needs helped create a positive experience for you.
We will be sure to share your kind words with Diego, as he will truly appreciate your recognition.
Thank you once again for your trust in Metropolitan Touring. We look forward to welcoming you on an unforgettable Galapagos adventure.
Warm regards,
Metropolitan Touring
Antwort von Metropolitan Touring
Dear Raffaele,
Thank you for your kind feedback.
We are delighted to hear that you found our team knowledgeable and responsive. Providing attentive service and expert guidance is always our priority.
We truly appreciate your comments and look forward to assisting you again in the future.
Warm regards,
Metropolitan Touring
Antwort von Metropolitan Touring
Dear Karl,
Thank you for your kind words.
We’re delighted to hear that your experience has been fast, efficient, and enjoyable. We will be sure to share your wonderful feedback with Diego he will be thrilled to know he made such a positive impression.
We truly appreciate your trust in Metropolitan Touring and look forward to assisting you again in the future.
Warm regards,
Metropolitan Touring
Antwort von Metropolitan Touring
Dear Paolo,
Thank you for your kind feedback.
We are delighted to know that you found our service professional and reliable. Providing attentive guidance and personalized support is always our priority.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Warm regards,
Metropolitan Touring
Professional, Responsive, and Wonderful to Work With!
Eduardo Ibarra was wonderful to work with. He responded quickly to my emails, provided a detailed itinerary and quote, and followed up in a timely manner throughout the process. He was professional, attentive, and very helpful. I truly appreciated his excellent customer service.
I also had the pleasure of using Metropolitan Touring on my recent trip to Ecuador, and it was a fantastic private tour of the city. Everything was well organized, and the experience exceeded my expectations. I would highly recommend both Eduardo and Metropolitan Touring
7. Mai 2026
Antwort von Metropolitan Touring
Dear Madeline,
Thank you so much for sharing your wonderful experience with us.
We are delighted to hear that Eduardo Ibarra provided you with such professional, attentive, and responsive service throughout the planning process. We will be sure to share your kind words with him, as he will be truly pleased to know his efforts made a positive impact on your experience.
It is also wonderful to know that you enjoyed your private tour in Ecuador and that everything exceeded your expectations. Providing seamless and memorable experiences is always our goal.
Thank you for your recommendation and for choosing Metropolitan Touring. We look forward to welcoming you again on another unforgettable adventure.
Warm regards,
Metropolitan Touring
Paulina was gracious and very…
Paulina was gracious and very responsive! We are looking forward to the trip she has planned.
7. Mai 2026
Antwort von Metropolitan Touring
Dear Rosalind,
Thank you for your kind words.
We’re delighted to hear that Paulina was gracious and responsive throughout the planning process. Providing attentive and personalized service is always our priority, and we will be sure to share your feedback with her.
We truly appreciate your trust in Metropolitan Touring and are excited to welcome you on the wonderful trip that awaits.
Warm regards,
Metropolitan Touring
Kudos for Paulina at Metropolitan Touring
Paulina at Metropolitan Touring has done a great job arranging our extended family's trip to Quito and the Galapagos Islands. She does all the work, and we will have all the fun!
5. Mai 2026
Antwort von Metropolitan Touring
Dear Clendo,
Thank you so much for your wonderful feedback.
We’re delighted to hear that Paulina has been helpful in arranging your family’s trip to Quito and the Galápagos Islands. Creating seamless and memorable travel experiences is always our goal, and we’re happy to know everything has been smoothly organized for your adventure.
We truly appreciate your trust and hope you and your family have an unforgettable journey filled with amazing memories.
Warm regards,
Metropolitan Touring
My booking was well understood by the…
My booking was well understood by the agent and my concerns well addressed.
6. Mai 2026
Antwort von Metropolitan Touring
Dear Kevin,
Thank you for your kind feedback.
We’re delighted to hear that your booking requirements were clearly understood and that all your concerns were properly addressed. Providing attentive and personalized assistance is always our priority.
We truly appreciate your trust and look forward to being part of your upcoming journey.
Warm regards,
Metropolitan Touring
A pleasure to deal with…
Maria listened to what we wanted and was efficient getting us what we needed to lock in our trip
6. Mai 2026
Antwort von Metropolitan Touring
Dear Jeanne,
Thank you for your kind words.
We’re delighted to hear that Maria understood your needs and was able to assist you efficiently in securing your trip. Providing attentive and personalized service is always our priority.
We truly appreciate your feedback and look forward to welcoming you on your upcoming adventure.
Warm regards,
Metropolitan Touring
Our booking experience was very smooth
Our booking experience was very smooth. Anddy Makes - our rep was extremely well informed and helpful
1. Mai 2026
Antwort von Metropolitan Touring
Dear Bhavani,
Thank you for your kind words.
We’re delighted to hear that your booking experience was smooth and that Anddy was well informed and helpful throughout the process. Providing attentive and seamless support is always our priority.
We truly appreciate your feedback and hope to assist you again in the future.
Warm regards,
Metropolitan Touring
Maria Caridad me atendió como si fuera…
Maria Caridad me atendió como si fuera el huésped más importante
30. April 2026
Antwort von Metropolitan Touring
Estimado Ángel,
Muchas gracias por su comentario. Nos alegra saber que María Caridad le brindó una atención tan especial y lo hizo sentir como un huésped muy importante.
Será un placer recibirle nuevamente muy pronto.
Saludos Cordiales,
Metropolitan Touring
Diego is very responsive and did a…
Diego is very responsive and did a great job at asking answering all of my questions. He offered good suggestions and helped me with my timeline. He was patient as we needed to discuss our options with our group. Thank you so much.
29. April 2026
Antwort von Metropolitan Touring
Dear Julia,
Thank you for your kind words.
We’re delighted to hear that Diego was responsive, patient, and helpful throughout the process, providing clear answers and valuable suggestions for your itinerary.
We truly appreciate your feedback and hope to assist you again in the future.
Warm regards,
Metropolitan Touring
Antwort von Metropolitan Touring
Dear Kathleen,
Thank you for your kind words.
We’re delighted to hear that Anddy was helpful and easy to work with. Providing attentive and seamless support is always our priority.
We truly appreciate your feedback and hope to assist you again in the future.
Warm regards,
Metropolitan Touring
Antwort von Metropolitan Touring
Dear Peggy,
Thank you for your kind words.
We’re delighted to hear that our team was prompt and able to answer all your questions. Providing timely and attentive support is always our priority.
We hope to assist you again in the future.
Warm regards,
Metropolitan Touring
Good communication and quick response…
Good communication and quick response to our questions. We haven't taken the trip yet, but we're hopeful that everything will go as planned!
23. April 2026
Antwort von Metropolitan Touring
Dear Guest,
Thank you for your kind words.
We’re delighted to hear that you’ve had a positive experience with our communication and response times. Providing clear and timely support is always our priority.
We’re confident your trip will be a wonderful experience, and we look forward to being part of it.
Warm regards,
Metropolitan Touring
Responsive communication and follow-up.
22. April 2026
Antwort von Metropolitan Touring
Dear Greesh,
Thank you for your kind words.
We’re delighted to hear that you experienced responsive communication and follow-up from our team. Providing attentive and timely support is always our priority.
We hope to assist you again in the future.
Warm regards,
Metropolitan Touring
Incredible La Pinta cruise of Galapagos…
Incredible La Pinta cruise of Galapagos South and Western itinerary. Staff satisfied every request to the point of having to be more careful about comments made. Henry, one of our naturalists, instilled in us the same passion for the islands as he has. Casa Gangotena an exceptional introduction to Ecuador in the heart of Old town Quito. Lunch and siesta swimming at Finch Bay hotel in Santa Cruz a bonus. Would visit Metropolitan hotels, tours again.
10. April 2026
Antwort von Metropolitan Touring
Dear Laura,
Thank you very much for your wonderful words.
We are delighted to hear that your experience aboard La Pinta on the South and Western itinerary was so memorable, and that our team exceeded your expectations. It’s especially rewarding to know that Henry’s passion for the islands made such a meaningful impact on your journey.
We’re also pleased that you enjoyed your stay at Casa Gangotena and your time at Finch Bay Hotel, creating a well-rounded experience in Ecuador.
Your kind recommendation means a great deal to all of us at Metropolitan Touring, and we truly look forward to welcoming you again in the future.
Warm regards,
Metropolitan Touring
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.