Maytronics Bewertungen 25

Purchased a ‘rebuilt’ Maytronics Dauphin from PoolBots. Replacing one that I used for 6 years. Upon receipt tested in pool (just a test as this was in February and pool was still in winter mode. The unit skipped areas, spent too much time running back and forth in same area. Contacted PoolBots (purchased from them). They quickly sent me to Maytronics. I spoke with 3 cust service people there over a 6 week period. One offered to replace it & pay return freight. Supposedly, notes were kept. Somehow, these disappeared and all I received was the standard list of items to check. Having had a similar unit, all of these items were already checked. After talking to two additional people, nothing was resolved and calls were not returned. I wouldn’t purchase another Maytronics product.

I purchased a Dolphin M700 robot from Maytronics, about 10 months ago, expecting high-quality performance and support given the premium pricing and 4-year warranty claims. Unfortunately, my experience has been extremely disappointing.

After submitting a service request via the app (Case #01625496), I waited for a response that never came. The case was eventually marked as "closed"—without any contact, resolution, or explanation. I later submitted a follow-up (Case #01658706) and still received no meaningful support.

Attempts to get help through the app and online support channels led nowhere, and the lack of communication has been unacceptable. I expected better responsiveness and accountability for a product marketed with “peace of mind” and long-term reliability.

At this point, I feel let down as a customer and am reconsidering my trust in the brand. If you're considering buying a Dolphin/Maytronics products, be aware that the support may not live up to the warranty promises.

I accidentally purchased the wrong part and contacted customer service for return instructions. They informed me I had to pay for my own return label and a 20% restocking fee. I shipped the part back and called a few weeks later to confirm they received it. The agent I spoke with assured me they had received the item and that I would be refunded after inspection.

Now, a month later with no refund, I called again—only to be told they need the tracking number as proof of return, which I no longer have since their previous agent already confirmed receipt. The part cost over $300, and now I’m stuck without a refund due to their poor communication. This experience has been incredibly frustrating, and I will not be doing business with this company again

Prodotto acquistato 5 anni fa', ora ne celebro la morte... Può succedere che un apparecchio smetta di funzionare dopo 5 anni (in questo caso è la centralina), ma devo dire che in questi anni il robot non mi ha mai soddisfatto per nulla. A partire dal cavo, che essendo molto rigido tende ad attorcigliarsi , comportando una netta riduzione del raggio d'azione. Per continuare poi con la cosiddetta scansione "clever", una sorta di intelligenza artificiale che guida il robot. Spesso lo trovo sbattere continuamente contro la stessa parete o nella stessa zona per svariati minuti. Fino a concludere con la pulizia verticale: ne farà forse 6 nel ciclo di 2 ore, che chiaramente non bastano per pulire le pareti (e tra l'altro sembra fare quasi sempre le stesse zone).. Questi sono i difetti principali, uniti alla mancata assistenza del rivenditore italiano. Comprate qualcos'altro.