Martoffes Store Bewertungen 8

Antwort von Martoffes Store

22. Apr. 2026

Dear Ali,

Thank you for your feedback, and we’re truly sorry to hear about your experience.

This is definitely not the quality we aim to deliver. A chipped screen protector and a low-quality cleaning kit are not acceptable, and we completely understand your frustration.

Please contact us directly at contact@martoffes.com with a few photos of the issue. We will take full responsibility and make this right for you whether that means sending a replacement or offering a suitable solution.

Your satisfaction is very important to us, and we appreciate you giving us the opportunity to resolve this.

Best regards,

Antwort von Martoffes Store

24. März 2026

Dear Keanu,

We are sorry to hear that the phone holder you received did not fit as expected.

We would like to clarify that the size guide and product details on our page are provided as accurately as possible. However, in cases where the size is not suitable, we do have a policy to help our customers by offering a replacement free of charge.

We contacted you twice by email to assist you and arrange the best solution, but unfortunately we did not receive a reply.

We are still ready to help, and we kindly invite you to respond to our email so we can resolve this for you as quickly as possible.

Best regards,

Antwort von Martoffes Store

18. März 2026

Thank you so much for your kind review!

We’re really glad to hear that you found the product to be great value and that your experience with ordering and shipping updates was smooth. Providing clear communication and quality products is very important to us.

We truly appreciate your support and look forward to serving you again in the future!

Antwort von Martoffes Store

24. Feb. 2026

Dear Lindsay,

We’re very sorry to hear about your experience and truly regret the inconvenience caused.

After reviewing our email inbox, we were unable to find any prior claim or contact from you regarding the fitting issue. As part of our customer service policy, we always work to resolve problems and provide the best possible solution whether that means troubleshooting, sending a replacement, or issuing a refund when applicable.

Following your Trustpilot review, we reached out to you by email to assist further and offer a corrective solution, but we have not yet received a response.

We fully respect your feedback and appreciate you taking the time to share your opinion. Our team remains ready to help resolve this matter please feel free to reply to our email anytime so we can make things right for you.

Kind regards,
Martoffes Customer Support Team

Antwort von Martoffes Store

31. Jan. 2026

Dear Gail,

Thank you for your review. As discussed by email, we never said we don’t accept returns returns are accepted under specific conditions outlined in our policy.

In your case, we offered a partial refund as an alternative, and this was accepted and processed.

Thank you.