Nipa was really excellence at explaining everything to me and showing me around the property. I left feeling fully informed and confidence in my decision. She was lovely and took her time to answer a... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The Team of two were very good, they discussed everything with me and were very professional. They took great care of the home and the job although tricky at times came together beautifully, it looks... Mehr ansehen
Unternehmen hat geantwortet
I think L&Q could be more proactive in maintenance issues for the disabled & elderly. Eg run a scheme for disabled & elderly to provide materials & L&Q supplying the labour to upkeep L&Q properties.... Mehr ansehen
Unternehmen hat geantwortet
I am a Shared Owner, and their level of service is completely unacceptable. They send us bills for service charges without any breakdown provided, then take months to respond to queries. When you try... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über L&Q
Vom Unternehmen geschrieben
We are L&Q, one of the UK’s leading housing charities and developers.
Our roots date back nearly 60 years, and we've been shaping some of the most exciting, diverse and dynamic regions in the country ever since.
Our vision is that everyone has a quality home they can afford. We believe that homes matter to everyone – our mission is to combine our social purpose and commercial drive to create homes and neighbourhoods residents can be proud of.
As a regulated charitable housing association, all the money we make is reinvested into new and existing homes, creating successful communities and providing services for our residents. This makes us one of the UK’s most successful independent social businesses.
Everything we do begins with social purpose. Our roots go back to the ‘new wave’ of housing associations created in the 1960s, born out of a growing social consciousness around housing and homelessness.
Get in touch
Our aim is always to give you the best service we can – but we accept that from time to time things can go wrong. As an L&Q resident, if you need to contact us about an issue you are experiencing with your property, please contact us at contact@lqgroup.org.uk
Kontaktinformationen
, Vereinigtes Königreich
- 0300 456 9996
- contact@lqgroup.org.uk
- www.lqgroup.org.uk
3,6
Akzeptabel
9822 Bewertungen
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Excellence service and hospitality
Nipa was really excellence at explaining everything to me and showing me around the property. I left feeling fully informed and confidence in my decision. She was lovely and took her time to answer all my questions, and because of her, I would definitely refer my friends to L&Q.
18. April 2026
Bewertung ohne vorherige Einladung
I got what I was looking for by phone. A
I got what I was looking for by phone.
Great.
But the only problem with L&Q is the repaire I need a lots of things to be done in the house may be a visit for inspection and advise what to do.
15. April 2026
Bewertung ohne vorherige Einladung
My experience with L&Q Group as a fully staircased leaseholder
My experience with L&Q Group as an intermediate landlord has been deeply frustrating and financially concerning.
For fully staircased leaseholders, L&Q continues to charge both ground rent and a separate management fee despite not providing day-to-day estate management services. Operational management at our development is carried out by a managing agent appointed at superior landlord level, yet residents remain liable for an additional layer of administrative costs through L&Q.
Ground rent has been a particularly troubling issue. L&Q has confirmed that it does not pay ground rent to its own superior landlord, yet continues to demand ground rent from leaseholders. This matter has reportedly been under internal review for well over a year, but residents are still waiting for a clear resolution or timeline.
Communication has often been slow, fragmented, and lacking in clear accountability. Many residents feel that concerns are repeatedly acknowledged but not meaningfully resolved, leaving people paying charges while structural issues remain under review indefinitely.
This situation is especially disappointing given the social mission that housing associations are expected to uphold. Residents reasonably expect transparency, fairness, and value for money, particularly where developments were originally promoted as model schemes supporting accessible home ownership.
Until meaningful progress is made on ground rent and structural charging issues, it is difficult to recommend L&Q based on my experience.
18. April 2026
Bewertung ohne vorherige Einladung
Forever apologizing for 'distress…
Forever apologizing for 'distress caused,' inconvenience, the weather...but simply ignore the core issue that causes this. Once an issue has been raised, evidence presented and a decision made, it should not be another year of evasive practice and ignoring the ongoing issue. Also a serious complaint of maligning my integrity was passed around internally at L&Q; L&Q have consistently and vehemently ignored this complaint even though I have screenshot proof of the baseless accusation, with no evidence to even ambiguously support this. L&Q will have to respond to this in a third party tribunal escalation, so why not just address it with a leaseholder, apologize, take the appropriate steps and reach a resolution. L&Q is funded by our service charges and other charges and it should not squander resources on convoluted evasions, but should, once liability is established as it has been in my case, get on with a prompt resolution.
18. April 2026
Bewertung ohne vorherige Einladung
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Mert
Before the key handover, they carried out a “home welcome” inspection. There were stains all over my entrance door, but I didn’t insist on adding them to the report in good faith, thinking they would be cleaned anyway. However, it turned out that the stains are not simple dirt; they are cement and acid stains and they do not come off at all. Now, since this issue was not noted during the home welcome inspection and is considered a cosmetic defect, it is not covered under the warranty and they are refusing to help.
The fences in my garden were built in Phase 1, while my house is in Phase 2. Many of them are cracked or have cracked recently. Again, because this was not reported during the home welcome inspection, they are not accepting responsibility.
For those who are planning to buy a house: during the home welcome inspection before key handover, every single point must be reported in full detail. Such a "great" after-sales support I am experiencing in a brand-new house that I purchased.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von L&Q
Hi Mert,
Thank you for sharing your experience and bringing these concerns to our attention.
We're truly sorry to hear about the difficulties you've encountered with the stains and fences not being covered under warranty, as well as any frustration caused by the home welcome inspection process and after-sales support.
Your feedback is incredibly valuable to us, as we strive to improve our services and your comments are helpful to our team to identify areas where we can make meaningful improvements.
If you have any additional concerns or would like to discuss your review in more detail with us, please feel free to reach out. We're available by email at contact@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject.
Thank you again for taking the time to let us know about your concerns, and we offer our sincerest apologies for not meeting your expectations.
Customer Service Team
Reaching maintenance and getting…
Reaching maintenance and getting repairs done impossible, they don’t really back to email, even phone call they don’t get emergency call and even you stuck in the lift no one show up.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von L&Q
Hi NY,
Thank you so much for taking the time to leave us a review.
We really appreciate you bringing this to our attention, and we're very sorry to hear you've had difficulty reaching maintenance and getting repairs completed. The lift situation is especially concerning, as we treat these issues as a priority and typically arrange for engineers to attend within 4 hours at the latest.
We sincerely apologise if this hasn't been your experience, and we'd love to investigate further to understand what may have gone wrong in your case. If you haven't already, please reach out to our team by emailing contact@lqgroup.org.uk and use 'Trustpilot' as your email subject. This will help us look into your situation more quickly.
Thank you again for your feedback 🙂
Customer Service Team
THE L&Q CUSTOMER SERVICE ARE FINE…
THE L&Q CUSTOMER SERVICE ARE FINE ALWAYS THE HEATING/ELECTRICAL CONTRACTOR SURESERVICE SHOULD BE REPLACED WITH A MORE HONEST COMPETANT RELIABLE CONTRACTOR THEY ARE AWFULL.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von L&Q
Hi Susan,
Thank you so much for taking the time to share your thoughts with us.
We're delighted to hear that you find our customer service helpful. Providing great service is always our goal, so it’s reassuring to know we’re on the right track.
We’re sorry to hear that your experience with our heating contractor hasn’t met your expectations, and we really appreciate you bringing this to our attention. If you’d like to discuss your experience further, please feel free to email our team at contact@lqgroup.org.uk with as much information as possible, and we’ll be happy to help in any way we can. Please use 'Trustpilot' as your email subject so we can assist you more efficiently.
Thank you again for your feedback 😊
Customer Service Team
This 1-star rating refleSystemic Infrastructure Failure: Hardware Destruction and Severe Health Impactcts years of…
This 1-star rating reflects years of systemic failure and professional negligence. The lack of improvement in infrastructure safety, combined with the use of corporate gaslighting to dismiss legitimate technical concerns, is unacceptable. My quality of life and my property have been severely compromised by this incompetence. I am no longer accepting excuses; I am demanding accountability and structural solutions.Beyond the financial loss of my equipment, these infrastructure failures have a severe impact on my health. The 'dirty electricity' and low-frequency vibrations from the water chamber are causing chronic sleep deprivation, physical distress, and systemic exhaustion. Living in a constant high-frequency electromagnetic field is not a matter of 'opinion',it is a violation of basic habitability standards and a direct threat to my well-being.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von L&Q
Hi Claudia A,
Thank you so much for taking the time to leave us a review.
We appreciate you bringing these concerns to our attention and we acknowledge the impact that infrastructure issues and property problems are having. We’re truly saddened to learn how this is affecting your wellbeing too.
We’re more than willing to discuss your concerns in more detail, and if you’re not already in touch, we kindly invite you to reach out to us so we can fully understand your situation. You’re more than welcome to email our team at contact@lqgroup.org.uk (with 'Trustpilot' in the subject line), and we’ll be happy to help in any way we can.
We’re here to listen and support you, and we hope to hear from you soon 🙂
Many thanks,
Customer Service Team
Great Experience and Excellent Results!
Adam, the L&Q Direct Operative who carried out the work, was punctual and professional. He completed the job meticulously and exceeded our expectations. We were extremely satisfied with the outcome.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von L&Q
Hi Josephine,
Thank you so much for your wonderful review! 😊
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that the work was completed to such a high standard and that you’re extremely satisfied with the results. Knowing that Adam’s efforts exceeded your expectations truly means a lot to our whole team.
Your amazing feedback has truly made our day. Thank you again for sharing your experience with us!
Customer Service Team
Complaints team responsive but no action completed
The complaints team did respond and raise a ticket for an inspection. However after five weeks there has been no inspection completed and no timeline for the inspection.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von L&Q
Hi Sheila,
Thank you so much for your review.
We’re really sorry to hear about the delay with your inspection and understand how frustrating this must be. Your feedback is very important to us, and we appreciate you bringing this to our attention.
We’re more than happy to look into this further for you and find out what may be causing the delay. To help us assist you, please could you reach out to us by email at contact@lqgroup.org.uk. If you mention ‘Trustpilot’ in the subject line, it will help us locate your enquiry more quickly.
Many thanks,
Customer Service Team
Difficult to contact and have to…
Difficult to contact and have to repeatedly chase them up for any resolution.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von L&Q
Hi All Saints,
Thank you so much for taking the time to share your feedback with us 🙂
We truly appreciate you bringing this to our attention and want to sincerely apologise for the inconvenience and frustration you experienced while trying to reach us, as well as for the repeated follow-ups. We completely understand how this situation could be disappointing, and we're very sorry for any stress or inconvenience it may have caused you. We're always striving to improve our customer service and your feedback is invaluable in helping us identify areas where we can do better.
If there's anything further we can do to help or if you have any additional questions or concerns, please don't hesitate to reach out to us. You're more than welcome to contact our team by email at contact@lqgroup.org.uk with 'Trustpilot' as your email subject. Alternatively, our team is also available through our social media channels, and we would be happy to assist you there as well.
Many thanks,
Customer Service Team
Had a gentleman out to repair a wall…
Had a gentleman out to repair a wall his name was Matt absolutely brilliant workmanship very polite very respectful
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von L&Q
Hi Nell,
Thank you so much for your 5-star review! 🙂
We’re super happy to hear that you had a great experience, and it’s wonderful to know that Matt made such a positive impression. We truly appreciate your feedback and we're so proud of the fantastic work our team does.
Thanks again from all of us. We look forward to assisting you again in the future!
Customer Service Team
Worst managing building agent
Worst managing building agent. Just avoid if you can.
Thank you for replying.
I am waiting for an answer also for how you will fix the water ingress into my apartment, I am complaining for more than 2 years for this issue. Not resolved yet and I have contacted you for so many times.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von L&Q
Hi Jigsaw,
Thank you so much for taking the time to share your thoughts and feelings with us.
Your feedback is incredibly important to us, and we're genuinely sorry to hear that you have not been satisfied with our service. We would like to sincerely apologise for any disappointment or inconvenience this may have caused you.
Please know that we're here to listen to your concerns, and we're eager to understand what may have gone wrong for you. To help us better understand your situation and provide the most effective support, we kindly ask that you email us with as much detail as possible. Our team can be reached at contact@lqgroup.org.uk, and we request using 'Trustpilot' as your email subject on this occasion.
Thank you once again for your review, and we hope to hear from you soon.
Customer Service Team
Damaged doors
They came in and did what they could do. But now waiting on fire management team to replace the doors with new ones as l&q wete not allowed to replace the doors
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von L&Q
Hi Mark,
Thank you so much for taking the time to leave us a 4-star review! 🙂
We truly value your feedback and are glad to hear that the damaged doors were assessed as planned. We're very sorry for any inconvenience caused by not being able to resolve the issue on our first visit, but we're committed to getting this sorted for you with our specialist contractor.
In the menatime, if you need any further help or assistance, please know you're always welcome to contact our team. You can reach us by email at contact@lqgroup.org.uk (with 'Trustpilot' as your email subject) or via our social media channels.
Many thanks again for sharing your experience with us!
Customer Service Team
Repairs take too long to be done even…
Repairs take too long to be done even when you have a disrepair case nothing seems to get done either way.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von L&Q
Hi Customer,
Thank you so much for taking the time to share your thoughts with us and for providing your valuable feedback.
We truly appreciate hearing from our residents, as it helps us to identify areas where we can improve and better meet your needs.
We completely understand your dissatisfaction with our repairs service, particularly regarding disrepair cases. We're genuinely sorry for the frustration and inconvenience that the delay has caused, and we apologise for not meeting your expectations in this instance.
With most disrepair cases, the process can unfortunately be quite lengthy. This is because it often requires a thorough and detailed investigation to ensure that every aspect of the issue is addressed correctly, and to make certain that you receive the best possible outcome. It would never be our intention to make this process unnecessarily long as our team always strives to resolve cases as efficiently and quickly as possible. However, sometimes the complexity of certain cases means more time is needed to reach a satisfactory resolution.
We sincerely hope that you find this information helpful and if you have any further questions, concerns, or if there is anything else you would like to discuss, please do not hesitate to get in touch with us. You can email us at contact@lqgroup.org.uk and we recommend using 'Trustpilot' as your email subject so we can assist you more efficiently. Additionally, you're welcome to reach out to us through our social media channels, where we're always available to help.
Thank you once again for sharing your feedback.
Customer Service Team
L&Q do NOT care about disabled people…
L&Q do NOT care about disabled people or people with hidden disabilities and the managers are very rude and sarcastic each time we speak to them and completely ignore the tenancy agreement and it’s been over 3 years and they still haven’t resolved any issues and instead allow the neighbours to continue to harass and bully a physically target us as disabled and vulnerable people and refused to safeguard under the equality act 2010 and still allowing the neighbours to smoke and deal drugs just to bully us out of our home
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von L&Q
Hi Steven,
Thank you so much for sharing your feedback with us and taking the time to let us know about your experience.
We’re truly sorry to hear about the antisocial behaviour you’re experiencing from a neighbour, and we sincerely apologise if you feel our service hasn’t met your expectations. We completely understand how upsetting and disappointing this situation must be for you, and we know how important it is to feel safe and comfortable in your own home.
We want to reassure you that we take all reports of antisocial behaviour extremely seriously, and we always aim to support our residents as much as possible. However, in order to take further action, we do need enough evidence, such as police incident reports - especially if you ever feel threatened or if there is illegal drug use involved. These types of incidents are generally matters for the police, and we rely on their involvement and support to address them effectively. This is a typical example of how cases like this are addressed, and unfortunately, it can take some time to fully resolve these issues due to the need for proper investigation and evidence.
We are committed to listening to your concerns and providing as much help as we can throughout this process. If you have any further details, updates, or questions, or if you’d like to discuss your concerns in more depth, please email us at contact@lqgroup.org.uk and include ‘Trustpilot’ in the subject line. One of our advisors will be more than happy to assist you and ensure your concerns are heard.
Many thanks,
Customer Service Team
Thank you and keep it up the good work
Thank you and keep it up the good work
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von L&Q
Hi Emmanuel,
Thank you so much for your wonderful review! 😊
We're delighted to hear your kind words, and we're especially glad that your recent experience with us was positive.
Our goal is to keep delivering a top-notch service, and we look forward to helping you again in the future.
Many thanks again for your feedback!
Customer Service Team
Over a week to repair hot water
Reported no hot water on the Monday didn’t hear nothing untill a week later on the Tuesday but id put a complaint in so Tuesday they called me and had someone put the next day so over a week with no hot water which is classed as an emergency repair which should be resolved within 48 hours according to the housing ombudsman but l&q tell me because I don’t have sen( sensative additional needs) they can take upto 5 days for the repair which is outrageous behaviour I honestly feel they only got it fixed when they did because I’d put a complaint in and they new they didn’t have a leg to stand on if they didn’t get it done asap wish I held of on the complaint untill after the repair I bet I’d of waited longer and to make it worse the problem was caused by l&q a year ago they came to fix the hot water and they put in a part that wasn’t the right fit so it was inevitable it was goin to break at some point the engineer told me the problem even said it was him that was here last year and the guy he was with put in the wrong part geuss he couldn’t be bothered to go get the right part
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von L&Q
Hi Barry,
Thank you so much for taking the time to share your experience with us and for letting us know about the recent loss of hot water in your home.
We're genuinely sorry to hear that our services did not fully meet your expectations in this instance, and we apologise for any inconvenience or discomfort this may have caused you.
We truly value your feedback and want to clarify that in most cases involving hot water issues, our contractor aims to attend within 3 working days. However, we understand that sometimes situations can feel urgent, and we always encourage residents to call us directly if an emergency repair or urgent situation arises. By contacting us by phone, we can prioritise your enquiry and ensure that you receive the assistance you need as quickly as possible.
We sincerely hope that your hot water issue has now been resolved and that everything is back to normal in your home. If you're still experiencing any problems or if there is anything else we can do to support you, please don’t hesitate to get in touch.
Our team is always here to help and would be more than happy to assist you further. Please feel free to reach out to us via email at contact@lqgroup.org.uk with 'Trustpilot' being used as your email subject.
Many thanks again for sharing your feedback with us.
Customer Service Team
Incomplete fence
The fence is great but the only thing that would have been better would have been to provide the other part of the fence between our house and next door. Unfortunately you do not provide that when it is the same fence.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von L&Q
Hi Pamela,
Thank you so much for taking the time to leave us a 5-star review! 😊
We're thrilled that you rated your recent experience so highly, and it’s wonderful to hear that you’re happy with the fence. Your kind words mean a lot to us, and we truly appreciate you sharing your positive feedback.
We’re very sorry that we weren’t able to help with the repair of the dividing fence between your home and your neighbour. We completely understand how disappointing this must be.
As per our repairs policy, sadly we’re only responsible for maintaining fences that separate your home from public spaces. Unfortunately, fences that divide neighbouring properties are the responsibility of the residents to repair or replace as needed. However, your feedback is still incredibly valuable, and we’ve taken your comments on board. It helps us understand where our repairs service could be improved and highlights the areas that matter most to our residents.
If of course you have any further questions, or if there’s anything else we can help with, please don’t hesitate to reach out. We’re always here and happy to help.
Thank you again for your feedback and support!
Customer Service Team
I have reported about this carpentry…
I have reported about this carpentry repair 10 years ago. 10 years of completely being and living in fear clothes affected, furniture and cutlery and most importantly my overwall wellbeing. L&Q should be ashamed for the environmental standards that I had to face it is unacceptable and unforgivable and no apology can repair the damage that it has caused.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von L&Q
Hi Royalty Ferguson,
Thank you so much for taking the time to leave us a review and for sharing your concerns.
We’re truly sorry to hear about the long outstanding carpentry issue, and we sincerely apologise for the disappointment and frustration this has caused.
We’d like to investigate the cause of the delay further and fully understand your situation so we can assist you better. Please feel free to reach out to us at contact@lqgroup.org.uk, using 'Trustpilot' as your email subject, and our team will be more than happy to help wherever we can.
We look forward to hearing from you and assisting you with your concerns.
Many thanks,
Customer Service Team
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