Love Luxe Bewertungen 

368
TrustScore 4 von 5

3,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

I've been waiting 7 day for my shirt to arrive The mobile contact number doesn't work And ive tried emailing them 6 times for the email to come back saying there is something wrong and it won't s... Mehr ansehen

Bewertet mit 5 von 5 Sternen

As always another great buy from Love Luxe. I cannot fault the customer service and or the quality/honesty of the product description. Hands down probably the best pre loved luxury stores in the... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Very accurate description of traces of use so you’re not surprised by the state of the shoe. And when said “excellent condition” it is true. Easy contact and payment options, quick shipping. Only note... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I cannot recommend love luxe enough. I have consigned with them and also bought several items too. I bought an item Friday afternoon and it arrived perfectly packaged Saturday morning! The website... Mehr ansehen

Unternehmensdetails

  1. Handtaschengeschäft

Vom Unternehmen geschrieben

Authentic Designer Resale


Kontaktinformationen

3,8

Gut

TrustScore 4 von 5

368 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 25 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3,8

Alle Bewertungen

(368)

4 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

5*service

The easiest purchase ever! Was kept update with tracking number and it arrived the next working day. Also sold a couple of items through Love Luxe. Would definitely use them again xx

15. November 2023
Bewertung ohne vorherige Einladung
Love Luxe-Logo

Antwort von Love Luxe

Thank you Samantha, a pleasure doing business with you.

Bewertet mit 5 von 5 Sternen

A very good experience

A very good experience,
Gorgeous shoes at a fab price, packaged really well and posted quickly and safely. I wouldn’t hesitate to recommend love luxe to anyone in fact I have forwarded the link to people already. Thank you.

2. November 2023
Love Luxe-Logo

Antwort von Love Luxe

Thank you for your custom and the fab review :)

Bewertet mit 5 von 5 Sternen

Always a pleasure dealing with LoveLuxe…

Always a pleasure dealing with LoveLuxe I have been a customer for over 4 years on and off. They are trustworthy and Charlotte is prompt and professional.

4. Oktober 2023
Bewertung ohne vorherige Einladung
Love Luxe-Logo

Antwort von Love Luxe

Thank you Yasmin, a pleasure doing business with you as always.

Bewertet mit 5 von 5 Sternen

Valentino shoes resoled

Valentino shoes sent to Love Luxe for new soles. The website doesn’t mention the 2 week turnaround but I sent a couple of WhatsApp’s to ask if I could get them back as I wanted to take the shoes on holiday. Great communication and Charlotte pulled out all the steps to get them back in time.

8. September 2023
Bewertung ohne vorherige Einladung
Love Luxe-Logo

Antwort von Love Luxe

Thank you for your custom and the fab review :)

Bewertet mit 5 von 5 Sternen

Perfect to deal with!

Always a pleasure to purchase from. Great service as always! Would highly recommend!

2. August 2023
Bewertung ohne vorherige Einladung
Love Luxe-Logo

Antwort von Love Luxe

Thank you for your custom and the fab review :)

Bewertet mit 1 von 5 Sternen

Last time I will ever shop at Love…

Last time I will ever shop at Love Luxe, having been been a customer for several orders and over a year, to say I was disappointed was an understatement. My recent experience was awful. My advice is avoid if possible and god forbid you have an issue, you’ll simply be ignored. Still waiting on PayPal to refund as I did not get any response from customer support

Reply to below- your reply is dishonest, I’m not going to go into this anymore as the reply you left is in bad taste, especially as you know exactly what happened and how I had to go through PayPal to get a refund. You never issued me anything, hence why a dispute was opened on the second item. I will send you an email today evoking my write to be forgotten and all data held permanently deleted. If this poses an issue I will report Love Luxe to the ICO for breach of my legal right under GDPR.

Charlotte Jones - you are so keen on replying back how about you do add the screenshots. As a customer I can tell you service ain’t the best, yes I didn’t leave a review on the previous purchases as I thought it was pointless. Let us bring up the order you mentioned in your reply, when you specifically say you upgraded the shipping. Why was that? Was it because PayPal put a freeze on your side due to security, known at time when people open a dispute against you as a seller.
Lastly talking of character what does your reply’s show everyone, I bought several items and have only raised the order prior to this out of all the purchases. I felt customers service you provided was poor in service, and felt justified for giving 1 star and that’s your reply. For the record I would have removed the review if I had been in receipt of an actual apology and if you hadn’t cancelled my sale because you were getting more money for the item elsewhere. Guess we all see your Character and what your customer are in for. All the best, and no thanks.

24. Juli 2023
Love Luxe-Logo

Antwort von Love Luxe

Hello Randy,
I'm so disappointed that you have felt the need to leave us a 1star review after your last order.

You ordered 2 items on the 25/7, one of the items was out of stock and you were informed, we apologised to you and your refund was issued within 48 hours. The second item of your order had already been dispatched at this point. You then informed us that you had changed your mind and no longer wanted the second item and would be "refusing delivery".
We then have had to wait for the item to make its way back to us, before we could issue you a refund for that item.
This is a standard procedure... You surely cannot expect a business to refund an item before it has been returned back in to our possession?

Furthermore, to say that you have been ignored by customer service is baffling, you sent us just one email which stated that you no longer wanted the second item and would be refusing delivery. Once the item arrived back, you were refunded.

Since 2019 you have had 8 previous orders from us with absolutely no issues, we have even upgraded you to Express Shipping free of charge on occasion, to ensure you had an item by a certain date.
You have never left a single review for any of these orders, but the one time there is a small issue of an item being out of stock, you feel it is warranted to rate our business as 1*... To me, that certainly says a lot about your character. Customers like yourself make running a small business extremely disheartening.

Regards,
Love Luxe

*To further reply- I can supply you the screenshots of the PayPal transactions if you would like these emailing over Randy? They clearly show the refund of £285 for the out of stock item on 28th July, and then £55 for the item you refused delivery of, on the 10th Aug when it was finally returned to us. Please do let me know via email on Contact@loveluxe.co.uk if you'd like these transaction details sending over to provide further clarity. Many thanks.*

Bewertet mit 5 von 5 Sternen

Great service

Great service , fast and professional Thank you Charlotte! I love my Chanel sunglasses

1. August 2023
Bewertung ohne vorherige Einladung
Love Luxe-Logo

Antwort von Love Luxe

Hi Kerry,
Thank you for your lovely review. You have been drawn as the winner of our Aug 23 monthly £100 voucher draw! Please could you contact us either via email on Contact@loveluxe.co.uk or Whatsapp on 07519361503 to claim your voucher.
Many thanks,
Love Luxe

Bewertet mit 5 von 5 Sternen

Two phenomenal experiences!

My partner has made two separate purchases from Love Luxe for myself and on both occasions we’ve been overjoyed with not only the purchased item but also the customer service. We received the items so quickly and they were in phenomenal condition. She advertises and sells the absolute best. If you’re after anything pre-loved/brand new I highly recommend Love Luxe as a go to.

6. Februar 2023
Bewertung ohne vorherige Einladung
Love Luxe-Logo

Antwort von Love Luxe

Hi Danielle,
Thank you for your lovely review. You have been drawn as the winner of our June 23 monthly £100 voucher draw! Please could you contact us either via email on Contact@loveluxe.co.uk or Whatsapp on 07519361503 to claim your voucher.
Many thanks,
Love Luxe

Bewertet mit 5 von 5 Sternen

Delighted with purchase

Delighted with purchase. Quick delivery and a professional service.

16. Juni 2023
Bewertung ohne vorherige Einladung
Love Luxe-Logo

Antwort von Love Luxe

Thank you so much for the lovely review!

Bewertet mit 5 von 5 Sternen

Excellent and extremely efficient…

Excellent and extremely efficient company. I sold my shoes to them and received payment immediately. Charlotte is an amazing person. I left some of my personal belongings in the shoe box that I sold to Lux Love and Charlotte very diligently sent my belongings back with immediate payment of my shoes. I would highly recommend the company and would do business with them again and again.

8. Juni 2023
Bewertung ohne vorherige Einladung
Love Luxe-Logo

Antwort von Love Luxe

Thank you so much for the lovely review!

Bewertet mit 5 von 5 Sternen

Loving Love Luxe!

This is my 3rd purchase and I am delighted as always with the goods. This time I bought a pair of. Chanel sunglasses which were delivered less than 24 hours after paying. Trustworthy company

1. Juni 2023
Bewertung ohne vorherige Einladung
Love Luxe-Logo

Antwort von Love Luxe

What a wonderful review, thank you so much for taking the time to write it :)

Bewertet mit 2 von 5 Sternen

Poor customer service !

I might have been unlucky but I’ve had a terrible experience with this outlet.
I Paid for some shoes online and a few days went by and they didn’t show up, so I messaged Charlotte and she informed me they were out of stock ok not a problem these things happen I said, so naturally I asked for a pay pal refund she informed me it takes 5 days, the pay pal refund wasn’t processed and I had to open a pay pal case last week not really the level of customer service you expect with the sort of high quality items this shop sells.

As I say I’m going to put this down to a unfortunate event but I won’t be using again,

27. April 2023
Love Luxe-Logo

Antwort von Love Luxe

Hi Joff,
As I have informed you multiple times- Paypal refunds from a bank account can take up to 5 working days to process. This is Paypal's time-frame, not ours.

We apologised for the item being out of stock and sent you a gift voucher as a goodwill gesture. We even offered (twice) to issue you a refund via bank transfer as you were not happy with the 5 day wait time... Your response to this was to open a dispute with PayPal.

We have done nothing but try and resolve the issue for you and explained the refund procedure and yet you have still felt it is appropriate to send abusive emails swearing at staff. This will NOT be tolerated or accepted.

I would advise you in future to look at a companies refund time-frame before making a purchase, and maybe think about speaking to people how you yourself would like to be spoken to.

Regards,
Love Luxe

Bewertet mit 5 von 5 Sternen

Item exactly as described if not…

Item exactly as described if not better, great communication and speedy delivery. Would definitely recommend

27. April 2023
Love Luxe-Logo

Antwort von Love Luxe

Hi Jo,
Thank you for your lovely review. You have been drawn as the winner of our May 23 monthly £100 voucher draw! Please could you contact us either via email on Contact@loveluxe.co.uk or Whatsapp on 07519361503 to claim your voucher.
Many thanks,
Love Luxe

Bewertet mit 1 von 5 Sternen

Sold me a counterfeit bag (YSL lou lou)

I purchased a "new" bag (YSL medium Lou Lou) from this company in January 2022 - I have put the date of experience of review down as 11/11/2022 as this was the date the bag was assessed as counterfeit and I feel it is really important this information is shared.

The bag has been assessed as counterfeit by 3 independent assessors - including Entrupy (my bag was sold with an Entrupy certificate stating the bag was genuine from Love Luxe which was odd). Love Luxe have refused to give me a refund despite acknolwedging this. I would not buy from this company

11. November 2022
Bewertet mit 5 von 5 Sternen

First time for buying from LoveLuxe

First time for buying from LoveLuxe. Parcel arrived very quickly. Packaged very well and my Mulberry Bag arrived in a presentation box. Bag was accurately described and in virtually perfect condition. Very pleased with the whole transaction and would definitely buy from LoveLuxe again. I am always a little wary of who I buy from on the internet but I needn't have worried,

18. April 2023
Love Luxe-Logo

Antwort von Love Luxe

Hi Myra,
Thank you for your lovely review. You have been drawn as the winner of our April 23 monthly £100 voucher draw! Please could you contact us either via email on Contact@loveluxe.co.uk or Whatsapp on 07519361503 to claim your voucher.
Many thanks,
Love Luxe

Bewertet mit 5 von 5 Sternen

Superb sunglasses

Superb sunglasses. Just as described inc minor mark on the case. Fast delivery. V happy.

25. März 2023
Bewertung ohne vorherige Einladung
Love Luxe-Logo

Antwort von Love Luxe

Thank you so much Chris, we are really pleased you had a great experience with us. We really appreciate our customers’ feedback. Make sure to follow us on Instagram @loveluxeuk and Facebook for all the latest updates and tag us in any photos with your new purchase, for a chance to be featured on our page :)

Bewertet mit 5 von 5 Sternen

Made several purchases

Made several purchases, happy with the great levels of service and fast delivery. Always thrilled with my buys .

20. März 2023
Bewertung ohne vorherige Einladung
Love Luxe-Logo

Antwort von Love Luxe

Thank you so much Kavi for your repeat custom. We really appreciate our customers’ feedback. Make sure to follow us on Instagram @loveluxeuk for all the latest updates and tag us in any photos with your new purchase, for a chance to be featured on our page :)

Bewertet mit 5 von 5 Sternen
Love Luxe-Logo

Antwort von Love Luxe


Thank you so much Stacey, we aim to please with our service and products. Make sure to follow us on Instagram @loveluxeuk for all the latest updates and tag us in any photos with your new purchase, for a chance to be featured on our page :)

Bewertet mit 5 von 5 Sternen

Super pleased as always

Absolutely flawless transaction and experience as always - item is in fantastic condition, was an absolute steal of a price and communication regarding delivery was brilliant. Highly, highly recommend

14. März 2023
Bewertung ohne vorherige Einladung
Love Luxe-Logo

Antwort von Love Luxe

Thank you Daisy, what amazing feedback. We really appreciate our customers’ feedback. Make sure to follow us on Instagram @loveluxeuk for all the latest updates and tag us in any photos with your new purchase, for a chance to be featured on our page :)

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