I’ve recently started wearing Liwisi, and I am so impressed with the quality of their clothing. I have the polka dot dress and the white Casual Elegant Waist Blazer, and they are both stunning. The... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I ordered last week two dresses and sent emails requesting update of my orders’ delivery and a link for tracking but got no reply. At least a response up to this day, not too much to ask. I saw the... Mehr ansehen
Unternehmen hat geantwortet
Made many orders from Liwisi already and the quality is great, true to size, and fits well. The choices are trendy and lots of options to choose from. Customer service is amazing especially and respon... Mehr ansehen
Unternehmen hat geantwortet
The customer service is incredible. Very friendly and courteous, with quick responses. The sweater I ordered was pretty and of great quality, it is just a little too small/tight, but they told me I... Mehr ansehen
Unternehmen hat geantwortet
4,3
Hervorragend
311 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Das haben sich andere Leute angesehen
I got items need to be return due to…
I got items need to be return due to sizing and bad quality and false advertising. They promote japanese clothing and they are from China. I emailed them to ask how to return the items but they didn’t reply. I had bad experience.
26. April 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Dear Jennifer,
Thank you for taking the time to report your problem. We are committed to providing quality products and services, and we are deeply sorry that this shopping experience did not meet your expectations.
In order to quickly resolve the size deviation, quality issues and product description concerns you mentioned, our customer service team has upgraded this case to priority. Please contact us at your convenience through the following methods (attach your order number like L****):
Customer service email: contact@liwisi.com, we will provide you with a satisfactory solution within 24 hours
Your satisfaction is our primary goal, and we look forward to handling it properly for you as soon as possible.
Sincerely,
Evelyn
Customer Experience Manager
I have emailed on the 22nd April for a…
I have emailed on the 22nd April for a refund, it’s Friday today and I have emailed 4 times but still not reply. It’s over £100 and I’m just very dissapointed with their customer service. On their website it says reply’s within 24hrs but not even a message to say out of office.
22. April 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Dear Customer,
Sorry for keeping you waiting.
We deeply apologize for not being able to respond to your message in a timely manner due to the surge in email volume during employee vacation. We sincerely apologize for this. Please tell me your order number and email address, we will follow up with you quickly within 24 hours. Meanwhile, we sincerely appreciate your valuable feedback, which is crucial to us. Sorry again for causing a such a bad shopping experience.
Liwisi
Customer Service Team
Antwort von Liwisi
Hi thank you for your praise of our website and look forward to our next meeting. Have a nice day!
I got items such as garbage so I…
I got items such as garbage so I emailed them ask how to return the items but they didn't reply. I had terrible experience.
16. April 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
4/18/2025 replied
Dear Leah
We are very sorry for not being able to provide you with a good experience. We will reply to your email/message within 24 hours.
We understand that shopping can sometimes feel uncertain, which is why we offer a free exchange and return policy within 7 business days of receiving your order.
Thank you very much for your patience.
Sincerely,
Liwisi
Customer Service Team
When I received my first ordered 2 tops…
When I received my first ordered 2 tops and a pant , the quality of the fabrics is soft, cooling material and suitable for office wear. Size fits me as well.
7. April 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hi Giant, thank you for your strong support to our website and look forward to our next meeting. Have a nice day!
Bad quality and false advertising
Bad quality and false advertising. They promote Japanese clothing and It is from China. No labels on the clothing. I asked for a refund. They ship from a USA warehouse and they want me to return everything to China. I did return to the warehouse in USA and they do not want to refund. Topology Networks Cloud Warehouse, 502, 5/F, Guoyan Industrial Centre, No. 653 Houjie Section of Huanguan Expressway, Dongguan City, Guangdong Province, China. Zip Code: 523960 Addressee: Zeng Yi TEL: (86) 15014552761 If you send them back, please let us know the tracking number. We will refund you after receiving the product.
31. März 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
4/14/2025 replied
Dear Client
We are sorry that our return policy did not fully meet your expectations and caused you dissatisfaction. We deeply apologize for this. We attach great importance to your feedback and will carefully organize and actively improve it, striving to provide you with better quality service. May I ask if it's convenient for you to provide us with the order number? This way, we can follow up and handle it more accurately. Of course, you can also contact us at any time via email, and we will be dedicated to serving you until the problem is satisfactorily resolved and you are satisfied.
Liwisi
Customer Service Team
I am very satisfied with replacement
I am very satisfied with replacement. Evelyn is helpful and provided excellent customer service.
31. März 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hi Michiyo, thank you for your praise of our website and look forward to our next meeting. Have a nice day!
I’ve always enjoyed ordering clothes…
I’ve always enjoyed ordering clothes from Liwisi. They always delivered and all the clothes are on point! I haven’t encountered any problem so far.
5. April 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hi Marge, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
I had an excellent experience with one of my orders was too small
I had an excellent experience with Liwisi’s customer service. They were responsive, flexible, and quickly provided a hassle-free credit option instead of a return. Their communication was prompt, and the process was smooth. Highly recommend!
31. März 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hi Haifeng, thank you very much for your support and we are honored that our service can be of help to you. We are also hoping that all our customers can receive clothes that they are satisfied with and fit well. Have a nice day!
Great items but needed to return some…
Great items but needed to return some due to sizing. They replied on the 2nd email but told them I wasn’t interested with their of 30% of the total amount of my returns and keep the items. Honestly, why would I keep the items that doesn’t fit me? Plus I’d loose more money than what they were offering. Never heard from them again. Sent multiple emails and never got any replies.
Very Disappointing!!!
2. April 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
4/14/2025 replied
Dear Pinky
We are sorry that our return policy did not fully meet your expectations and caused you dissatisfaction. We deeply apologize for this. We attach great importance to your feedback and will carefully organize and actively improve it, striving to provide you with better quality service. May I ask if it's convenient for you to provide us with the order number? This way, we can follow up and handle it more accurately. Of course, you can also contact us at any time via email, and we will be dedicated to serving you until the problem is satisfactorily resolved and you are satisfied.
Liwisi
Customer Service Team
They are very professional
They are very professional
Also show a lot of patience .
25. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hi elena, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
Stylish, good quality, helpful service
I have ordered from Liwisi about 4-5x by now. Their clothes are great quality with various trendy styles. Customer service is prompt and helpful. Size is quite true to fit, I would recommend Liwisi!
29. März 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hi Joyce, we are glad to receive your positive comment and feedback! Welcome to our website next time. Have a nice day!
Good customer service
Good customer service. Evelyn is so helpful to coordinate with the stuff change while it is out of stock.
1. April 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hi Hoi Ian Wong, thank you for your praise of our website. It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Welcome to our website next time. Have a nice day!
Liwisi is one of my favorite outfit for…
Liwisi is one of my favorite outfit for works.
1. April 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hi Tidarat, thank you for your strong support to our website and look forward to our next meeting. Have a nice day!
Helpful when having problems with items.
5. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hi Sasitorn, thank you for your praise of our website and look forward to our next meeting. Have a nice day!
Lack of response to email
I wanted to add in my apartment number into the shipment address and emailed them under the name Lynn to add in this detail on 28th march.
Despite having a order confirmation and dispatch email being sent out, I did not receive a reply up till now.
28. März 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
3/31/2025 replied
Sorry for keeping you waiting.
We deeply apologize for not being able to respond to your message in a timely manner due to the surge in email volume during employee vacation. We sincerely apologize for this. Your email has been prioritized and replied to, please check it. Meanwhile, we sincerely appreciate your valuable feedback, which is crucial to us.
Liwisi
Customer Service Team
Liwisi is very helpful
Liwisi is very helpful, especially Evelyn, she is very understanding and she provided all the information and options that I need. I have purchased food that with size doesn’t suits me. I really appreciate that help n options that Evelyn offers. Thanks Evelyn.
20. März 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hi Caryn, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
Good shopping experience
Good shopping experience.
The real products are as nice as shown in the website. Good quality. The sizes are measured accurately.
Nice service. A little bit slow product shipment but acceptable.
17. März 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hi Ara, thank you for your strong support to our website and look forward to our next meeting. Have a nice day!
Prompt reply and service
I bought a jacket from Liwisi which I would like to request to return as the item looked different from the picture (the jacket had shimmers which I did not quite like). The Liwisi team replied to my email within 2 days and offered their assistance to me. Their prompt action amplified their professionalism in providing good services to their customers.
24. März 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hi Adia, thank you for your strong support to our website. With your encouragement, we will make more products. Welcome to our website next time. Have a nice day!
Terrible customer service
Terrible customer service. My items didn't arrive. They didn't help anything. I wasted $70.
20. März 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
3/24/025 replied
Dear Mizuho
Unfortunately, despite providing you with detailed delivery photos and contact information on March 18th, you were unable to locate your package successfully. This undoubtedly caused inconvenience and disappointment to you, and we deeply understand and sincerely apologize for this.
At present, we have proactively contacted you and are committed to quickly and effectively resolving this issue to ensure that your rights are properly handled. Meanwhile, we sincerely appreciate your valuable suggestions, which are crucial for the continuous improvement of our services.
Liwisi
Customer Service Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.