Appalling customer service
We spent £201.62 on Maileg items from Little Tiger Gifts. One tiny £7.48 highchair arrived broken. The back had detached where it appeared to have been glued.
My husband politely contacted them with photos and requested a replacement. Their response? They said every item is checked before dispatch and that, judging by the photos, the chair had been “snapped” rather than arriving damaged.
So apparently we spent over £200, deliberately broke a £7.48 toy chair, then concocted a story to get another one for free.
The £7.48 is completely beside the point. Effectively accusing a customer of breaking an item themselves rather than resolving such a tiny issue is astonishing customer service.
We’re building a sizeable Maileg collection and would have ordered again. We’ll happily buy elsewhere.








