Kush Queen Bewertungen 20

Antwort von Kush Queen

10. Apr. 2026

We’re really sorry to hear about your experience. 
We have no record of this order. We don't ship to Australia, customs regulations prohibit the import of hemp products, and our site blocks Australian checkouts entirely.

This review appears to be about a fraudulent impersonator, an unauthorized Australian site (kushqueensupply.com) that has been illegally impersonating our brand and scamming customers. The issues you describe match reports we've received about them. We are actively pursuing removal.

To be clear:
-The real Kush Queen was founded in California in 2015 and operates exclusively at kushqueen.shop
-We have no Australian branch, affiliate, or reseller
-We never request payment outside our secure checkout
-We warn customers about this impersonator on our homepage.

Antwort von Kush Queen

10. Apr. 2026

We’re really sorry to hear about your experience. 
We have no record of this order. We don't ship to Australia, customs regulations prohibit the import of hemp products, and our site blocks Australian checkouts entirely.

This review appears to be about a fraudulent impersonator, an unauthorized Australian site (kushqueensupply.com) that has been illegally impersonating our brand and scamming customers. The issues you describe match reports we've received about them. We are actively pursuing removal.

To be clear:
-The real Kush Queen was founded in California in 2015 and operates exclusively at kushqueen.shop
-We have no Australian branch, affiliate, or reseller
-We never request payment outside our secure checkout
-We warn customers about this impersonator on our homepage.

Antwort von Kush Queen

4. Apr. 2026

We’re really sorry to hear about your experience, and we share your frustration. No one should have to deal with that, especially when you were simply trying to find support for your health.

We do want to clarify something very important: this situation is not connected to the real Kush Queen.
There is an unauthorized Australian website (kushqueensupply.com) that has been illegally impersonating our brand and misleading customers. Unfortunately, we’ve seen a few reports of fraudulent behavior from this site, including the exact issues you described. We have already taken action against them and continue to pursue removal efforts.

To be clear:
-We are the one and only Kush Queen, founded in California in 2015
-We operate exclusively at kushqueen.shop
-We do not have an Australian branch, affiliate, or reseller
-We do not ship to Australia as THC products are illegal
-We would never request additional payment outside of our secure checkout

We also actively try to warn customers about these impersonators on our website home to help prevent situations like this. Please let us know if you have any other questions.

Antwort von Kush Queen

4. Apr. 2026

Thank you so much! We're thrilled to hear you had a great experience. We appreciate your support! 🌿

Antwort von Kush Queen

4. Apr. 2026

We’re really sorry to hear about your experience. 
We have no record of this order. We don't ship to Australia, customs regulations prohibit the import of hemp products, and our site blocks Australian checkouts entirely.

This review appears to be about a fraudulent impersonator, an unauthorized Australian site (kushqueensupply.com) that has been illegally impersonating our brand and scamming customers. The issues you describe match reports we've received about them. We are actively pursuing removal.

To be clear:
-The real Kush Queen was founded in California in 2015 and operates exclusively at kushqueen.shop
-We have no Australian branch, affiliate, or reseller
-We never request payment outside our secure checkout
-We warn customers about this impersonator on our homepage.

Please reach out if you have any questions.

Antwort von Kush Queen

4. Apr. 2026

We strive to make our product photos as accurate as possible to represent what you receive. That said, we're sorry to hear the product didn't meet your expectations!
Please reach out to our support team directly at support@kushqueen.shop . We don't actively monitor this review page, so emailing us is the best way to ensure your concern is seen and addressed promptly.

Antwort von Kush Queen

27. Feb. 2026

Thank you for letting us know. We are sorry to hear your experience didn't meet your expectations, and we'd like to address your concerns.
Regarding the dryness, our flower is stored in airtight containers to preserve freshness, so we're surprised to hear this was the case with your order. This is definitely something we'd want to look into further for you.
As for the potency, we want to make sure expectations are set clearly: Skywalker OG is a hemp THCA flower containing compliant, hemp-derived THCA at less than 0.3% delta-9 THC. While it is a full-spectrum product, the experience may differ from cannabis purchased at a dispensary in a legal state, and we always recommend consuming with caution.

We truly want to make this right for you. Since this page is not actively monitored, please reach out directly to our customer support team at support@kushqueen.shop , they are fully equipped to assist with concerns like yours and will make sure you're taken care of. We hope to hear from you soon!

Antwort von Kush Queen

24. Feb. 2026

Thank you so much for coming back to update your experience! It means the world that you noticed the improvements we've been working on. We've put a lot of care into sourcing better batches, and hearing that it's showing up in the quality is exactly the feedback we needed.

We're committed to keeping that bar high and making sure every order reaches you quickly and in perfect condition. Thanks again for your loyalty and support!

Antwort von Kush Queen

7. Feb. 2026

So great to hear! We hope you enjoy your gummies, Lynn! If you need any help or have questions in the future, please reach out to us at support@kushqueen.shop 🤗

Antwort von Kush Queen

27. Nov. 2025

Thanks so much for sharing your experience!

Glad we were able to step in quickly and take care of things for you, even with the shipping issues. Melted gummies are never fun, so we’re happy the replacement made it your way without any trouble.

We appreciate your patience and the chance to make it right! Thanks again for hanging in there with us! 🙌

Antwort von Kush Queen

27. Nov. 2025

We’re really sorry to hear you had a frustrating experience with your order.
Our email records show we reached out to confirm your address and sent a replacement, which was delivered on 11/22. 🤗

While we can’t control what happens once a package is in transit, we’re always here and happy to help however we can. If you still need anything or if something isn’t right, please reach out to us at support@kushqueen.shop , we’ll make sure you’re taken care of.

Antwort von Kush Queen

1. Okt. 2025

We’re sorry to hear the Cookie didn’t meet your expectations, especially since you were so excited to try it. We’d be happy to continue the conversation in our existing email thread for some helpful tips and insights that may address a possible tolerance and how effects can vary by individual.

Regarding your concerns about shipping, we appreciate the opportunity to clarify:
Your order was placed on the evening of Tuesday Sept. 23rd and shipped Thursday Sept. 25th. It was delivered on Monday, Sept. 29th the 4th business day from ordering so the requested refund in your email would not have been applicable.
In the shipping industry, business days are Monday through Friday, excluding weekends and holidays. While it might feel like 6 calendar days, the delivery did in fact fall within the advertised 2–4 business day window for Priority shipping.

We understand how this can be confusing and as a small team we are always working on improving our site. Thank you again for your thought to make the difference between processing and shipping timelines more transparent at checkout.

Antwort von Kush Queen

3. Juni 2025

Thank you so much for the wonderful review! We're thrilled to hear you were impressed with the fast shipping and high product quality. We can’t wait for you to try more of our items—exciting things are always on the way! 😊

Antwort von Kush Queen

15. Mai 2025

Just to clarify, subscriptions can only be created by customers during the checkout process, our system does not allow us to initiate them on a customer's behalf.

According to our records, the subscription was started by you on February 20th. That said, we promptly cancelled it as soon as you first reached out on May 1st, and we’re happy to have resolved that for you.

Antwort von Kush Queen

15. Mai 2025

Thank you for the love! 💚 We're so glad our products are helping with your anxiety and pain, exactly why we do what we do. We're honored to be part of your wellness journey!

Antwort von Kush Queen

15. Mai 2025

Hello Allison,
Upon reviewing your email history, we confirmed that your order was delivered within the selected shipping timeframe. Economy Shipping can take up to 8 business days, and your order arrived on business day 6.

Antwort von Kush Queen

15. Mai 2025

We truly appreciate your business over the past 5 years. Our records show our team worked with you through multiple changes. Noting that CBD-related purchases cannot be processed through Square or PayPal, and U.S. federal regulations prevent card use from non-U.S. billing addresses. We did try to accommodate your requests as much as possible.
We’re sorry to see you go and wish you the best.

Antwort von Kush Queen

15. Mai 2025

Thank you so much for your kind words and continued support! It means the world to us that you recognize our commitment to quality, community, and purpose. We're proud to have you as part of the Kush Queen family! 🛁