The Kroger Co. Bewertungen 877

Looking for a zero star for this grocer. We have switched for most of our food purchases to a nearby Food Lion, primary because the prices are lower for most though not all items. But, the big reason was the treatment I received at the service desk for returning a “rotten” salsa. The “manager” refused initially to refund or exchange the spoiled product, a less than $4 item, which my wife bought the day before. The manager adamantly retorted it was an “as is” food item and thus not returnable. I was astonished. She unyieldingly argued that Kroger does not refund as is product purchased from their “bargain bin cart”. I asked her to at least smell the salsa, to which she refused. After several minutes of arguing and escalating discourse, she told her assistant to give me the refund. For, less than $4, you have lost a customer. Sad

This is about today that I experienced with one off the Kroger associate she call herself a manager which is unprofessional manager her is KYLEY I tried to complain about my prescription when I went to pickup yesterday they told me to wait 30 minutes then I came back after 1 hour but what happened is unacceptable the pharmacist told me we don’t have right now you can come back tomorrow, why can’t she told me in first time why made me wait that long to give me unexpected answer then I tried to talk with the manager they told me the manager not available. Then I went there today and I tried to explain what happened yesterday but the manager was super bad unprofessional the way she replied my question with you can go another place from now on how come she decided where I go after I been vale customer for so long since 2005 but the so call manager herself KYLEY decided to kick me away from getting any prescriptions. The following address for the Kroger that happened today 2875 north Decatur rd. Decatur Ga 30033

I stopped shopping at Huntsville Kroger 6 months ago. The store has changed over the 3 years that l had shopped there. The store is dirty, the doors for dairy products don’t close, the checkout person not friendly and l had to bag my own groceries also the checkout person went on his cell phone after ringing up my order. Can you see a cashier at Publix or Walmart doing that? The management don’t care if you have a complaint, they are not interested. So now l shop at Walmart and wish l had gone there sooner.

I found a piece of glass in one of Your product canned salmon! This is such a health hazards it's terrifying. I couldn't ever imagine if either me or my partner had accidentally and unknowingly eaten it. This is something something to heavily be looked at before it gets taken to court for a physical and health violation.

I am a disabled person and I need a driving cart to shop. The Frys Kroeger market near me has several carts but most are broken or do not run properly. I have been stuck in aisles and had to he rescued. Other Frys markets I have visited have properly functioning carts. I complained to the manager and was told they have made several attempts to resolve this problem . Please help our disabled shoppers!

saw mouse in fruit bin, I stared at it and it stared back at me before retreating into the sweet potatos

Refuses to refund me a $5 pickup fee because they were out of stock of items, which brought my total down, and incurred a pickup charge. This is not my fault. I promise you this multimillion dollar corporation is scamming many low income Americans this way! I NEVER authorized my debit card to be charged. Only my EBT card! Argued with support for 3 hours and I still haven’t gotten anywhere.

Sunday December 1st Kroger in Mesquite Texas 75150 on Galloway. The Cashier Donna was very Rude unprofessional Bad customer service skills. Store Manager Craig was not helpful not a good listener. Regarding the issue. We was given incorrect information on items that was on sale.

The website is very confusing. I wasn’t able to order without an account. Then it sent me straight to delivery when I wanted pick up and I had to start all over again. It also didn’t make clear where to change pickup person. It took over an hour to order

Kroger on Union Ave, Memphis Tn. I have a complaint about produce. Kroger should consider getting their turnip greens from another supplier. Bakers Farm turnip greens are terrible. The leaves are yellow. And the and greens start to decay after several hours. This is unhealthy. Which means they were grown in unhealthy soil. In additional when get in the store they swimming in ice and water. Which also indicates something unethical is into play. A dog shouldn't eat these greens

Got talked into opening a Kroger-MasterCard. Points work *only* for gas, NOT FOOD, and MUST BE USED WITHIN DAYS. What a scam! Although I must admit I should have expected as much from Kroger. The only reason I shop there is because they're close. But since their prices jumped sky high to fatten their pockets and gouge customers, I've had about all I can take from those clowns. Aldi is across the street, where I do much of my shopping since Kroger started gouging. HEB is another option, and it's on my way back from my local Costco. I'll still go to Kroger when I need an item or two quickly, but that's it. As for doing my weekly shopping there? Not on your life!

Kroger, your website is ridiculously SLOW, It's so frustrating. FIX IT, PLEASE. you have thousands of customers, hundreds of stores, can't you fix your website for those customers who shop online? I was enjoying Kroger delivery, but after being so annoyed that it was taking me HOURS, just to place an order, I stopped ordering from kroger. Plus they're more expensive than other stores, so. I see I'm not the only one who is frustrated with them. Fix it!

Not sure when it started but if you look real close at Kroger sells as in the buy one or by two get one free they're Jack in the prices up on the other two to pay for the third one that you're not getting me for free Nas energy drinks everywhere else $2 Kroger's raises the price to $3 a piece so it's paying for that third one and it's like that on other products in the store too

Personal experience for the location near my house but I won’t be ordering delivery anymore I’m fed up. The drivers don’t ever drop my groceries off at MY doorstep it’s always left somewhere else. Not sure if they’re sending drivers that can’t read or are just simply mentally impaired bc I’m not understanding how this happens so often. My address matches the address on the app. Maybe they’re just dropping them off wherever but that’s really messed up, inconvenient and careless or maybe they’re just keeping the groceries but I’m done ordering delivery from them but they need to choose better drivers and fire the ones who are too slow to shop and deliver food it’s not that hard to do

i spent 68. shopper put back some things omg save me 18. i should be charged 50. the preauth when ordering the 68the night before 2pm shopping done , 4am I'm charged 50 more, the 68.00 is still pending I had 32 or so there for my last bill that will bounce and it all KROGERS Fault how is this legal Let alone right, I was told to wait for the charge to relice my stolen money,

I don't usually have problems with my order and if I do, they refund my money. The problem I have with them is their online ordering. I have marked to keep connected and it shows my name at the top. But when I try to go to the pharmacy or even look at my cart, it makes me sign in again!!! WHY??? Many times I go to the pharmacy website and it says a prescription is ready to fill so I put it in my cart and when I go to check out, it doesn't let me. Whoever is in charge of your IT department needs to be fired or at least demoted. It is so frustrating using your website! I had to pick a date, but I wouldn't complain if it was just one or two dates!

Boost membership!! Be aware if you use instacart. I bought 131.44 dollars in groceries to be delivered. The same guy that delivered my groceries twice prior delivered my groceries to the wrong address. Both previous times he took a picture of the groceries that were delivered. This time it was a picture of a ceiling. I contacted customer service at first they insisted that he delivered my groceries to the correct address. I asked to see the picture of the delivery. The picture was of a ceiling or wall. I asked if I could have the order replaced and they wouldn't do it. They said I would receive a full refund in 2-5 business days that I would need to submit another order. This is the first time that my groceries have not been delivered, however, I have made purchases in the past that I had to go to the store because they said that items were out of stock. When I got to the store 2 hours later, the items were fully stocked. Don't waste your money!

Kroger does not have a process in place that allows their customer service people to manually reverse authorization holds. In my case, two fraudulent authorizations totaling $560 were made on my debit card. Thanks to my quick action, the fraudulent order was not filled; however, Kroger says I must wait for the authorization on my debit card to droop off automatically which takes 5 days. This ties up those funds for five days. I worked at a bank and I know the process requires they simply do an "authorization hold reversal" - taking about three minutes of someone's time. So far, they refuse. If this is not fixed today, they will spend a lot more time AND money dealing with me.

I am a California Ralph's customer. Ralph's is owned by Kroger. We do most of our in person shopping at Ralph's with some WALMART PLUS home delivery here in Palm Springs, California. Corporate customer service is EXCELLENT! Kroger succeeds in guaranteeing satisfaction.