Kiwibank Bewertungen 

Kiwibank unjustifiably blocked ALL my personal & Business accounts for a yet unproven infringement on one personal account. Could not operate my businesses for over two weeks and all normal monthly transactions blocked with horrendous consequences.
Kiwibank remained totally unresponsive to complaints, messages & emails for 2 weeks. Wasted hours waiting for response on 0800 customer (dis)service line. Absolutely shocking service & they really do not care!! Will be looking elsewhere for banking services.

Have to give it 1 star as I can't go any lower. My account seems to be getting used to filter and launder money money is deposited then taken within minutes without any trace it was even there. Money is often taken for something I didn't purchase then get told I have to wait 10 days they cancel my card with no way of getting my money back.

I think 1.5 star rating is correct for the customer experience that I have gone through to open a business bank account.

After leaving New Zealand and leaving the account open I finally got round to contacting them to close the account and transfer the funds back home. They couldn’t have been more helpful and calling me on my time zone. If I ever got the chance to go back. I’d open with them.

Kiwi bank are pathetic
I call them and they can't answer
When they do they do nothing about the fraud committed on my account. with multiple calls to try and sort this with promised call backs and emails none of which happens
This bank is definitely dodgy
I'll be reporting them to the commerce commission I have had enough of kiwi bank and there fraudulent/ dodgy business practices
WARNING DO NOT JOIN KIWI BANK
there the biggest joke in new Zealand

For Business Customers: Kiwibank is immoral and plays god with who can and who can't have a merchant ID limiting your businesses expansion in you're a retailer, the real world side effect of this is that the bigger players get bigger, and the smaller players slowly die off.

If one day an executive at KiwiBank decides they no longer want to support your industry or doesn't like your company expect to get stone walled and treated like ass. I've turned over millions of dollars with zero chargebacks, zero issues and my manufacturing and distribution business is 100% above board yet Kiwibank one day out of the blue decided they no longer want my business.

If you're a business customer I recommend Westpac any day over KiwiBank as it's been an absolute breeze dealing with the business team there with far less hoops to jump through. I wanted to support a NZ bank but honestly it's not worth it, goto the aussie banks

KIWI BANK ….TOOK 12 DAYS TO WAKE UP.
Well viewers …it’s taken Kiwi Bank no less than 12 days to effect a cash transfer from my client in NZ to we in the U.K. My client who’s got the patience of a saint has spoken to them on the phone about 25 times, and he’s actually visited a main branch in person in an attempt to get this herd of goofies to actually do something. Now the interesting bit. Despite Kiwi Bank insisting they had been given the wrong U.K. bank details (which they certainly were not) and also further insisting that all their transfers took 3-5 days to credit into the recipient’s account (which is also not correct) …and then also further claiming not being able to use the “pretty much instant” FastFlow / IBAN system, they eventually managed to get my client’s payment to me this morning by FastFlow …( but only after my client closed his account with Kiwi) …So it’s become a defacto obviousity that the international department at Kiwi is staffed by totally undertrained individuals who frankly know very little about the subjects & systems they are employed to operate. If I was the CEO of Kiwi Bank I would die of shame if I was considered to be “managing” this steaming herd of incompetent employees. For those of you in NZ who have experienced similar frustrations with Kiwi Bank ( *which is 87% of the folks who have left shockingly critical feedback on this site) can I suggest moving your business elsewhere (we in U.K. recommend WestPac) who over the years have proved to be an excellent bank with whom to do international business. So, as far as Kiwi Bank is concerned ….”will the last one out please turn off the lights, as for you “the war is over’ and the business of international payment for you is FINISHED,

1. Kiwibank has no professionals able to action or answer transactions or question that relate to internal banking after hours including weekends, public holidays etc - WHY NOT? If you are only going to be a bit player in the domestic banking market, say so!

On three separate occasions I sought to confirm the destination and account number of a transaction to my UK vendor. The net result was no credible action or response from those at Kiwibank after hours and at Kiwibank International whom I spoke with, simply defaulting to "I will pass the message" and "there's a problem, its been passed to the Investigation Team ...."
I am the Kiwibank customer to whom the UK trader in the previous review is referring. My reply to the trader was as follows AM hours 13 Jan 2023 is as follows:

From: MEDALS REUNITED NEW ZEALAND© [MRNZ]
10:59 AM (0 minutes ago)
To ........
Good morning .......

I completely concur with your sentiments and Kiwibank is now history as far as I am concerned. I cannot shut my account fast enough. I have previously been a Westpac customer while living in Australia and never had an issue with international transactions.

These Kiwibank clowns can't even process a simple electronic transfer/communication in a timely fashion without ballsing it up.

I am sorry this pre-historic approach to international banking has impacted our transaction but frankly I am unsurprised.

Your advice is sound and with which I willingly will take up.

Fingers crossed the money does reach you (one day), albeit at the speed of a carrier pigeon delivery. I wonder how much added interest Kiwibank accumulates for the zillions of similar transactions they conveniently delay for the purpose? - incalculable I would imagine.

Kind regards, ....

Founder / Director
Medals Reunited New Zealand

I’m amending this review from 1 star after having achieved some mutual resolution here - but -

I would not recommend using the online banking’s chat as anything other than a template to then use to forward to complaints or other department by email. I’ve been told the contact system will be upgraded soon, but my experience is that it is *substantially* difficult to move your concerns to someone who can or will address them adequately.

To be fair. There is no bank in New Zealand with an average review score of 2.2 stars. So if Kiwibanks reputation has slipped (honestly; it seems to have) it hasn’t done so without its competitors slipping about as far.

I’m not describing a good experience but you’ll find someone doing their best if you’re prepared to put an unnecessary amount of effort into chasing up an enquiry. Not great.

Shocking customer service for a supposedly well-known bank. Phonecalls take several hours to answer, emails and complaints days (5 and counting so far). Do NOT get this bank if you're planning on travelling. Zero options for authentication other than a NZ phone number. If you don't have one, you're screwed. After several phonecalls to Kiwibank (and HOURS of waiting), I'm told they can't verify I am who I say I am (in spite of going through their identity checks etc) and the only way for me to make any transactions whatsoever and access my money is to get to a JP in the country I'm travelling in. I'm in a remote area, hours from any kind of town, and doing so will cost me hundreds. Yet they do not offer any other alternative. Once I find a way to retrieve my money, I will be withdrawing all of it and never using this shocking institution again. It's 2022 and they don't have an online authentication method? Archaic!

I sent $100 to a closed account on the 1st of September 2022 now the money usually bounces back to your account within a week. However its now the 24th of November its been 2 months and still my money has not bounced back i tried making contack with kiwi bank multiple times to see whats going and every time i get disconnected. This morning at 10:54 i got an email stating that i had to pay $45 in order for them to track my money and theres no guarantee that i will even get it back. How is that even right or fair tho.

Five stars for Orewa branch staff
Two stars for overall as a Banking FI. If it weren’t for Orewa I would have taken my large balance and gone by now.
One star for the language used as I don’t understand it. Also sent funds overseas, it didn’t happen until I called a week later and I was advised the staff member “forgot” to release my money for the transfer once I was made to call the bank to confirm I personally made the transfer. Looks like I now have to transfer the majority of my money elsewhere. Apologies to Anne-Marie in Orewa.

Thanx Kiwibank had a Kiwibank female so wanting to help. We were going up to Alaska in that time creditcard payment due wanted her to check as we going to a no Internet area. Reply you can get internet everywhere end of matter. Yep well Aimee we didn't . Next my creditcard was declined had absolutely nothing to do with me Kiwibank decided in all their so called wisdom ( I'd heard better and more rewarding for Kiwibank to change to Visa absolutely for the bank of course) My new card was declined the complete embarrassment l was subject to. )When emailing Aimee after all this embarrassment asking for the new creditcard fee to be credited. Her reply No we won't do that at all. I reminded her l had a rather large term deposit maturing in days. She informed me if l could find better interest rates then go for it!! So l did it was easy. Maybe a good public relations course would help these bank people
Lately when questioning why l have to now spend $115 to get one flight dollar when other banks offer $85 and some $59. The reply we are keeping in with todays mode.
Ok Kiwibank your today's mode is such when trying to get any help with so called banking via phone I'm told Oh Yeah she's a back room girl and can't take calls
You lost my term deposit because l did get better interest for a year and could get monthly interest payments. See you've changed all that customers have to wait a year for that. Take note so called Aimee check your facts and replies to customers whom happen to be paying your wages and remember we don't appreciate being email blocked.

I had to report my card as stolen today and every person i talked to was so nice and helpful, I even had to ring back a few times for info that the police needed and they were more than helpful. As a bank in general i’ve never had any issues with them, i just need kiwibank to hurry it along with apple pay please! For our safety as my paywave was stolen today the perp spent 170$, if i had apple pay that would be alot more secure against thieves while still having the convenience of contacless payment.

Totally crap awareness of us trying to set up an account even though we had attempted 5 times. My son is 17yrs NZ citizen and every bloody time we were told that a another form of ID was needed. CRAP awareness amongst the staff as to what the f was required and how to proceed!!! Joined my son up to my bank ANZ who Dosent have DUM ARSES!!!! Waist of time bank!!!!!!!!!!!!!!!!!!!Dont't bank with them!!!!!!!

I had to deal with a extremely unresponsive Customer service person online ! Making me feel like a criminal, trying to excess my money !

Found out my account was frozen when I had to return a deposit sent in error to my account. Was told by the bank they could not return the funds and I had to speak to someone else at a higher level due to the account being totally frozen, and they would ring back later that day, which they did not. 4 days later and I still had not heard back from them. Call made today at 5.00ish, and the same message given they cannot help, I need to wait for them to ring me back. I ask for a time as this is getting hairy when a company is wanting their money back. No time indication given by the bank, just they will ring you back shortly was the reply. Waiting on the phone for 30 mins to get an answer, then a further 25 mins wait later to be told that they will have to contact me back, they cannot fix what I need. Yes a total of nearly 55 minutes waiting, for a total of 10 to maybe 15mins conversation with a Cust Service operator who could not help.
For me this is a serious situation when my account is frozen, and the bank cannot keep their appointments made with their CUSTOMERS. Yes customers, we keep you employed in a job how about working for us.
You charge enough in fees and lack the flexibility to accommodate those that are working Customers, when you do choose to speak to the Customer at the most inconvenient time while they are at work... and you wonder why you receive an abrupt reply when told it is inconvenient to talk. Then as a Customer you request for them to ring back at a suitable time given only for them not to keep their appointment with you. Wow, back to the long queue of waiting unimportant Customers, we all are. Yes I am very annoyed for me to be here ranting.

Terrible service in kamo bank and terrible at picking up calls every time, I think they are understaffed. When I went into Kiwibank, it was down and I had to wait around an hour. Got card, all for it to not work properly and now I can’t get a hold of them again. Also didn’t get told new card cost $15

I had money transferred into my visa from another company. I could see it but they hold it for two days. This time I've been waiting 6 days. This bank is a scam. Time to change banks. Had enough

The worst bank to join, my experience with them very bad, they take 1-2hours to answer calls, hard to support nz owned businesses when they cant even support their clients.. answer yall phone or let me work for yall I will answer all the calls in the world. very useless..