24H Locksmiths LTD Bewertungen 1.538

Arrived promptly and gave a quote of £129 plus new basic lock £130 but then charged £476…..AVOID

Very helpful and polite, professional, life saver.

Scammer told me £55 to do basic to get in my door the key was on the other side then he said he can’t use tools to get in and tried to charge my £285 😂 I told him
I’m
Not paying it so he used a crow bar and reckons he felt bad he was rude from the beginning it cost me £125 to use a crow bar

I am writing this review still in utter disbelief of the "service" this company has provided us. Today my wife and I , both in our 80s, came home to find our front door lock had seized meaning we could not gain access to our home. We had no other option than to call for an emergency locksmith as it was past normal shop hours. We were told on the phone that the cost would be about £50. The technician arrived fairly quickly and with just one look announced that it was a high security lock and would have to be drilled out. I asked the cost again and was quoted about another £189. The job was completed with a new lock fitted. I was then presented with a bill of £1300 ! This consisted of call out charge, drilling out charge. new lock barrel charge, new lock charge, labour charge for drilling old lock, labour charge for fitting new lock and charge for 2year guarantee (which comes with the lock anyway). I obviously questioned the amounts and finally the technician said he could give me the 2 year guarantee for free! But he would not budge with any of the other charges. So I paid £1111 pounds for a 20 minute job and no clearing up. What a total rip-off do not use this company!!

Use high-pressure tactics during a call out for an emergency to make you change your lock (and significantly overcharge for it). I didn't need a new lock I later realised, however they claimed I did and charged £400+ for it, substantially greater than the market rate. The locksmith, whilst resolved the initial issue of a key stuck in the lock quickly, was then rude, dismissive and aggressive. Would strongly suggest avoiding using this company and finding one registered with the Master Locksmiths Association.

Gabriel was great, good help; just make sure to confirm the final prices by phone to avoid an upsell.

Gabriel was brilliant and he carried out job very quickly & swiftly.
Thank you

Charged £490 to change a simple barrel lock - Didn't fit it correctly left a mess everywhere. It was such a confusing moment I just went along with it.

These people prey on people in stressful situations. Scam!

I won't use them, they are bad people, I definitely won't remember them. Christian My number has been blocked. 6/10/2025

DO NOT USE!! Charged £320 for a lock drilling (initially quoted £50) and then they wanted an additional £500 to replace it. Was not told the charges in advance - feels like a fraud.

They are scammers! My tenant called them as she couldn't open the door. They charged 50 straight away. Then they gave me a call and said in total would be around 400, which is an insane amount considering it just needed a new lock! However, I accepted to proceed. Total bill came as 658,8, with lines as "Labour for open door by force 180; Labout for fitt matt. 80; LAbour for fit the mechanics 50.

I kept challenging these additional charges but he was not leaving the property/ my tenant until the payment was sent. AVOID AT ALL COSTS.

The person came quickly .. I am elderly and alone and did not have luxury of comparison.
i was guttural in that he did make a good attempt to use the existing lock and asked me if i was happy before proceeding to drilling out old lock replacing cutting into door jamb to fit well and finishing the job neatly and sweeping up etc. I eould give him 10/10 for the work but I felt it was too high cost. i had no idea how high but that was down to 24H and not the excellent engineer.
with reflection i see that the co took advantage of my helplessness financially but otherwise my problem was solved quickly.

It's a bank holiday Monday and I reached out for an emergency call out.
The locksmith arrived immediately said he'd have to drill through the lock.
On the phone I explained that the lock was a basic lock- whilst it was higher security, it was on the lower end of high security locks.

Initially on the phone I was told that it would be £75 for the call out fee. When I asked for a full quote on the phone I was told that I had to wait and see what the locksmith said because they needed to see the lock itself.
In the end I was charged £75 for the call out, £160 to open the door and £120 for a new basic lock....plus VAT.
I was desperate to get in as I wasn't feeling well so under pressure I took the quote.
The locksmith himself was super efficient and did a great job, but I've been massively overcharged for less than £30 mins work and when I called back to discuss the final charge, there was no support.

Do yourself a favour and if you can afford to wait a little while, call around and get a better quote.

Utterly appalled at the lack of humanity this company has shown in their actions. To scam someone at their weakest and most vulnerable, spiking up the price point more than 5x the original amount, making them pay for more than 1500+ pounds for a change of locks.

I will make sure to bring my keys and wear my shoes when I leave my door to bring a package in now, at least.

They might get away with it for a while but fate doesn't turn a blind eye and will remember it forever.

They may say it's not them, or the one BBC featured, but they're doing the exact same things.

Charged 1.3k, read the rest of the reviews here, obviously an awful company to do business with, can confirm that they take advantage wherever necessary, charged over 600 for just a new lock, and lied about the pricing, increasing by 400. Stay well clear.

Where to start, I was locked out of my flat after leaving my keys inside, locksmith came out promptly and took a look at the lock and proceeded to look at it before telling me it was a high security lock and therefore needed drilling and replacing. Didnt even try to pick the lock, just went straight for the drilling option.

He fiddled around with what looked like a chisel to take the outer part of the lock off and then drilled the lock out before replacing it. The price i was told at the start was £289 for the lock and then £70 for labour which I thought was high but as an emergency was happy to pay this. He then told me he needed to replace with a high security lock which would cost an extra £499. I left him to it and he was on the phone to some one speaking in a foreign language so I cant be sure what was said.

He told me he was done after and started writing out the invoice and asked if I was ok to pay via transfer. He then finished adding it up and charged me £1750 for the total job including £280 of VAT. This included £289 labour for opening the door, £299 for fitting the new lock, £189 or extra labour as it wasn't a standard re-fit and as mentioned before £499 for the new lock which I have since found online for £35.

I paid the money as I felt uncomfortable with the locksmith in my flat if I said no. I have emailed and called the company to ask for a refund, the operator told me to write an email. I am yet to get a response but am not expecting anything back.

Overall, this is clearly a scam and writing this review so that other don't fall victim to the company

THREATENED MY GIRLFRIEND WHO WAS HOME ALONE AND SCAMMED HER £300.

HORRIBLE HORRIBLE BASTARDS WHO WILL GET THEIR COMMUPANCE NOW IT SEEMS AN INVESTIGATION HAS BEEN SET UP.

SCUM

This company is an absolute scam, you get charged different rates depending on there mood, there is no way a change of locks should be over £800

KNOW SCAMMERS - there has been an article in the Guardian about this type of operation - over £800 for a broken lock! The worst is they were sent by Fantastic Services - avoid at all costs!

Charged £580 to replace a lock for an out of hours call out. Quoted £60 on the phone.

Making this review a bit late because I am still annoyed about it, after reading some news articles about this scam!

Didn't really feel I had a choice at the time as I was locked out, but upon reflection this was likely a scam. Luckily I saved the bill.

Breakdown on the bill:

Out of hours charge £83
Labour to open the door £180
New lock £257
Labour to fit the lock £49

I checked the model of lock they fitted and it costs £35 from a wholesaler, a 700% markup.

Please avoid this company, the owner has clearly paid for fake reviews here, all the real ones are 1 star.