We bought a Kettler Charlbury dining set from a local retailer last year. It looked great except the table centre cap/bung for the parasol was missing. We contacted Kettler Customer Services but... Mehr ansehen
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Das sagen Bewerter
Can't fault the customer service. I slightly damaged my seating getting it into the house. I wrote to Kettler and they promised to send me some weave to thread through to glue, free of charge. Was... Mehr ansehen
Contacted customer support about a problem with heat damage to the table we bought a couple of years ago. Dean replied immediately and sent out a replacement table top that arrived four days later. Th... Mehr ansehen
Bought a lovely set for over £2000 within 6 months many of the table panels had split to two, peeled and cracked. Asked for a replacement, they won’t respond for 5 days, they then organised a... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Specialists in excellent, quality garden furniture, home fitness equipment & table tennis tables.
Kontaktinformationen
Moons Moat Road, B98 9HL, Redditch, Vereinigtes Königreich
- 01527501901
- dean.n@kettler.co.uk
- www.kettler.co.uk
4,0
Gut
725 Bewertungen
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Customer Service saved the day
Despite missing parts when the table arrived, the Customer Service team, especially Lydia, kept working until I received the correct parts.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Kettler GB
Thank you for your review.
We’re sorry to hear there were parts missing initially, but I’m really pleased our team were able to put things right for you. I’ll be sure to pass your kind comments on to Lydia – she’ll be delighted to know her efforts made a difference.
Thank you for recognising the team’s persistence, and for taking the time to share your experience.
Kettler spares
I emailed kettler sales to enquire about spares for a gazebo and got a quick response from them about my enquiry
19. April 2026
Bewertung ohne vorherige Einladung
Antwort von Kettler GB
Thank you for your review.
We’re really pleased to hear that you received a quick response from our team when enquiring about your gazebo spares. Providing prompt and helpful support is something we always aim for.
We appreciate you taking the time to share your experience.
Very efficient service by Luke.
Very efficient service by Luke.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Kettler GB
Thank you for your review.
It’s great to hear that you received very efficient service from Luke – I’ll be sure to pass on your feedback to him.
We really appreciate you taking the time to share your experience.
Exceptional Customer Service
I mislaid the plastic suction pieces that hold the glass in place on my Kettler table.
I emailed customer services and within 24 hours Kat Woods had replied and posted out. Fantastic service and quality garden furniture at an affordable price. Love their furniture.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Kettler GB
Thank you so much for your kind review.
We’re really pleased to hear that our team could help quickly and get the replacement parts out to you without delay. I’ll be sure to pass your thanks on to Kat – she’ll be delighted to hear your feedback.
It’s great to know you’re enjoying your table, and we truly appreciate your comments on both the quality and value of our furniture.
Thank you again for your support – it means a lot to us.
Fantastic post-sales aftercare
I purchased a 6 person garden table and chairs set 3 years ago. We had some issues with the chairs, and Kettler were brilliant offering to replace them all under the warranty. We also had an issue with the table right at the end of the warrenty period and Kettler offered to replace this too. Not cheap products, but good quality items and even better after-sales service. The products were sold with a 3 year warranty and fair dues to Kettler as they age very true to their word. I would recommend this brand to others and would buy again when the day comes!
18. April 2026
Bewertung ohne vorherige Einladung
Antwort von Kettler GB
Thank you for taking the time to share your experience with us.
We’re really pleased to hear that you’ve been happy with your garden set over the past three years, and that our team could support you when issues arose. Standing by our warranty and doing the right thing for our customers is something we take great pride in, so your feedback means a lot.
It’s especially rewarding to hear that you would recommend Kettler and consider purchasing from us again in the future.
Thank you once again for your kind words and support.
Great Furniture and excellent customer service when needed
We recently had a Sento table and 2 chairs delivered which we bought at a local garden centre.
The table is a good sturdy unit which can be converted from a square to rectangular with ease.
The chairs are also a good solid product and comfortable.
While removing the packaging from one of the chairs I managed to damage the seat fabric. I contacted Kettler to see if I could purchase a new seat fabric. They were very positive with helping out and offered to supply us with a new piece so that we could use the table and chairs as designed.
The new item was delivered within a week and we now have a garden dining set for the coming summer.
We would like to thank Kettler for their swift and positive response. It was a very generous gesture and we are so grateful.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Kettler GB
Thank you so much for your wonderful review.
We’re delighted to hear how pleased you are with your Sento table and chairs, and that you’re enjoying both the quality and flexibility of the set. It’s great to know it’s all ready for the summer ahead.
I’m especially pleased that our team were able to help quickly with the replacement seat fabric. Accidents can happen, so it’s important to us that we step in and make things right wherever we can.
Your kind words about the service really do mean a lot, and I’ll be sure to share your feedback with the team.
Wishing you many enjoyable moments in the garden!
Kat from Customer services was…
Kat from Customer services was absolutely amazing when I reported that I had not received all of the items of Kettler furniture from John Lewis that I had ordered.
John Lewis told me the furniture had been delivered as a complete set and they would need 10 days or so to investigate. I called Kettler on the off chance that they could help locate the missing furniture and Kat immediately re-ordered the sofa and missing chairs for me and said she would resolve the matter internally to establish what had gone wrong with the missing items from the original delivery.
I am so, so grateful for this approach that meant I had a full set of garden furniture in time for my visitors and not just a coffee table and Kat took all of the stress from my shoulders regarding what had gone wrong.
It feels increasingly rare in the UK to receive this kind of personal and respectful customer service that did not doubt my word that I had not received the full order initially.
Thank you Kettler and thank you Kat - I wish you well in your career as you deserve great things ahead! (I am still waiting to hear back from John Lewis...).
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Kettler GB
Thank you so much for taking the time to leave such a thoughtful and detailed review.
We’re absolutely delighted to hear about your experience, and I’ll make sure your kind words are shared directly with Kat. She truly embodies the level of care and ownership we strive to provide, and it’s fantastic to know she was able to step in quickly, resolve the situation, and ensure you had your full set in time for your visitors.
We completely understand how stressful situations like this can be, especially when you’re left waiting for answers, so it means a great deal to know Kat was able to take that pressure off and give you peace of mind.
Your comments about trust, respect, and personal service really resonate with us, and we’re proud to have delivered that for you on this occasion.
Thank you again for your support – and we hope you’re now able to fully enjoy your garden furniture with family and friends!
Great service
I contacted Kettler with a fairly vague description of what I needed - a new cover for my parasol, model unknown. I got a reply the next day from Kat who had worked out the model of my parasol and let me know that some covers were on order to be delivered in the next 8 weeks. She pre ordered one for me.
Great service!
Steve Howe
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Kettler GB
Thank you, Steve, for your lovely review!
I’m so pleased to hear that Kat was able to identify your parasol model and get a cover secured for you—even with limited information to go on. That’s exactly the level of care and attention we aim to provide, so it’s great to know this came across in your experience.
We really appreciate your patience while the new stock arrives, and it’s fantastic to hear that Kat was able to get one pre-ordered for you.
I’ll be sure to pass your kind comments on to her, they’ll mean a lot.
Kettler Customer Services
Very impressed today by Luke in Kettler’s Customer Services Team. He listened patiently to my problem which was non-delivery of Kettler products ordered from John Lewis, checked all details and proposed an acceptable solution to deliver the products as soon as possible. I will therefore soon be a completely satisfied customer of kettler.co.uk. but not John Lewis. Why? Apart from Jamie D. who handled my John Lewis chatbot call really well this morning, their customer service leaves a lot to be desired. I advise buying direct from Kettler (or any John Lewis supplier) to avoid being given the runaround and it will be cheaper!
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Kettler GB
Thank you so much for taking the time to share your experience—this is fantastic to read.
I’m really pleased to hear that Luke was able to support you so effectively. We pride ourselves on listening carefully and taking ownership of issues, so it’s great to know he provided a solution that’s getting things back on track for you.
I’m sorry to hear about the frustration you experienced elsewhere, but we truly appreciate your recommendation to buy direct and your kind words about our service. We’ll be sure to pass your feedback on to Luke, it will mean a lot to him.
We look forward to getting your products delivered and ensuring you are, as you say, a completely satisfied Kettler customer very soon!
Prompt and efficient help from Lydia
Prompt and efficient help from Lydia. She ordered the part and sent a video of how to fix the problem. Thumbs up!
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Kettler GB
Thank you so much for taking the time to leave this lovely review.
We’re really pleased to hear that Lydia was able to provide prompt and efficient support, and that the video guidance helped you get the issue resolved quickly. It’s great to know everything was sorted with ease.
We really appreciate your kind words and will make sure Lydia sees your feedback—it will mean a lot to her and the team.
If you ever need anything further, we’re always here and happy to help.
5* Service All Round
5* customer service from pre-order through to post placing an order for a Signature Pergola. I liaised with a wonderful lady (Kath) who's customer care and patience afforded me has been exemplary. To date, I think I have had re-arrange delivery and install dates on no less than four occasions, due to my resin patio / landscape contractor needing to amend dates. What I can safely say is Kettler and more specifically Kath have rejuvenated my faith in customer service having experienced well below par issues with other retailers and contractors. I will be sure to shop in the not too distant with Kettler for my garden uplift needs!
Here's hoping the delivery and install team replicate the high standards set by Kettler.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Kettler GB
Thank you so much for taking the time to leave such a fantastic review.
We’re absolutely delighted to hear about your experience with your Signature Pergola order and that Kath was able to support you throughout the process. It’s great to know her patience, care, and flexibility made such a positive difference, especially while coordinating the changes to your installation dates.
Your kind words about the service mean a great deal to both Kath and the wider team, and we’ll be sure to share your feedback with her—it will be very much appreciated.
We really hope the installation goes smoothly and lives up to your expectations, and we look forward to hopefully supporting you again with your future garden projects.
Kath Woods was extremely helpful
Kath Woods was extremely helpful going to all lengths to help with my enquiry. I have poor hearing and she was very patient with me until resolving my query and placing the order for me. Kettler should be very proud to have such a helpful and respectful colleague working so hard for the company. Thank you again Kath.
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Kettler GB
Thank you so much for taking the time to share such a lovely review.
We’re absolutely delighted to hear how helpful Kath was in supporting you with your enquiry and placing your order. It’s especially wonderful to hear that her patience and understanding made the process easier for you—that’s exactly the kind of service we aim to provide.
Your kind words mean a great deal, and we will make sure Kath and the wider team see your feedback. It will genuinely brighten her day.
If you ever need anything in the future, we’re always here and very happy to help.
Having struggled to find a replacement…
Having struggled to find a replacement garden table without having to replace a whole set, we were delighted to find Kat Wood at Kettler customer service, who took time to source one within the group, and then arranged collection and redelivery to us. She went way beyond our expectations and are grateful and impressed many thanks
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Kettler GB
Thank you so much for taking the time to leave such a wonderful review.
We’re absolutely delighted to hear about your experience and how Kat was able to support you in sourcing a replacement table and arranging the collection and redelivery. It’s fantastic to know she was able to go above and beyond to find a solution that avoided the need to replace your whole set.
We really appreciate your kind words and feedback, and we’ll be sure to share this with Kat and the wider team—it will mean a great deal to them.
If you ever need anything further, we’re always here and very happy to help.
Customer services/spare part for older table greatly appreciated
I have quite an older model of the Palmi Mini set, and when one of the table footcaps broke, I ordered what I thought was the correct replacement. Unfortunately, it turned out to be too large.
When I contacted customer services, Lea was incredibly helpful and sent out another replacement. Although that one still wasn’t quite right, Lea didn’t give up, she continued working with the spares department until they finally found the correct part.
Thanks to her persistence, I now have a fully working table again, and I really appreciate the effort and support throughout the process.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Kettler GB
Thank you so much for taking the time to leave such a thoughtful review.
We’re absolutely delighted to hear that Lea was able to support you in getting the correct part for your Palmi Mini set. It’s great to know her persistence and the support from our spares team meant we could get everything resolved and your table fully working again.
We really appreciate your patience throughout the process and your kind words—they mean a great deal to the team and will be shared with Lea.
If you ever need anything in the future, we’re always here and very happy to help.
Helpful advice
Lydia super helpful re advice re furniture protective covers to prolong life and condition of our Kettler furniture.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Kettler GB
Thank you so much for taking the time to leave this lovely review.
We’re really pleased to hear that Lydia was able to help with advice on protective covers and support you in looking after your Kettler furniture. It’s great to know you found the guidance helpful in helping to prolong the life and condition of your set.
We really appreciate your kind words and your support—it means a lot to the team.
If you ever need anything further, we’re always here and happy to help.
These guys really went out of their way…
These guys really went out of their way to help.
My Dad always said, you only get what you pay for.
In this case it certainly is, their customer service is absolutely tip top!
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Kettler GB
Thank you so much for your fantastic review!
We’re really pleased to hear that the team went out of their way to help and that you had such a positive experience with us. Your Dad’s saying is a great one—and we’re delighted we lived up to it!
Providing tip top customer service is something we take great pride in, so it’s wonderful to know it made a difference.
We truly appreciate your support and kind words.
Amazing and quick service
My query was dealt with promptly and service was amazing. Thank you Donna!
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Kettler GB
Thank you so much for your wonderful review!
We’re delighted to hear that your query was handled promptly and that you found the service amazing. I’ll be sure to pass your kind words on to Donna—she’ll be really pleased to know she made such a positive impression.
We truly appreciate your feedback and your support.
I made an enquiry about a product to…
I made an enquiry about a product to order and it has been dealt with timely and very efficiently by Kat.
Kat replied promptly and gave me the exact information and I have placed my order.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Kettler GB
Thank you for your great review!
We’re so pleased to hear that your enquiry was handled promptly and efficiently by Kat. Providing clear and helpful information to support our customers in making the right purchase is exactly what we aim for, so it’s fantastic to know this was your experience.
We really appreciate you taking the time to share your feedback, and we hope you’re delighted with your order when it arrives.
Impressive Customer Service
Having applied for a free Kettler wood protection I hadn’t attached the proof of purchase correctly. Donna from customer services emailed me back by return to ask for it to be resent, which I did and she then confirmed all was ok and it was being mailed to me.
I hadn’t bought the Cora table and chairs direct from Kettler but was extremely impressed with their service. I wish more Companies were like them.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Kettler GB
Thank you for your fantastic review!
We’re so pleased to hear that Donna was able to assist you quickly and efficiently—she’ll be delighted to receive your kind feedback. It’s great to know the process was smooth, even with the initial hiccup.
We’re especially grateful for your comments about our service, particularly as your purchase wasn’t made directly with us. We always aim to support our customers wherever possible, so it’s wonderful to hear that reflected in your experience.
We hope you continue to enjoy your Cora table and chairs, and thank you again for your lovely words.
I love this brand
I’ve been buying Kettler furniture for a while now as it’s such good quality and lasts for years. I recently ordered an item on line and had to change my order. Niki in their customer services was absolutely fabulous and made the changes to my order for me. All very quick and convenient. Great work guys!
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Kettler GB
Thank you so much for your wonderful review!
We’re absolutely delighted to hear how much you love Kettler and that our furniture has continued to deliver on quality and durability over the years—that really means a lot to us.
It’s also fantastic to hear your kind words about Niki. We’ll be sure to pass on your feedback to her—she’ll be thrilled to know she made your experience so smooth and convenient.
Thank you again for your continued support, and we look forward to helping you again in the future!
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