Intertrader Bewertungen 265

I was locked in a trade during an outage which lasted a good few hours, my TP had hit and then some but trade remained open, then my trade had reversed and closed beyond the SL when the outage was resolved. I emailed Jimmy at intertrader regarding this in which they where able to reopen a position as a goodwill gesture which I closed promptly which covered the full cost of the trade plus a bit extra.

4 stars for the customer service and goodwill gesture, 1 star off for the how long the outage lasted.

I have recently noticed that the pricing on some indexes are seriously off. For instance US100 on Intertrader quote can be up to 30 points higher than the Nasdaq 100 quoted on CNBC and Bloomberg.

Great support from Agni, thank you.

Agni the rep was very professional in understanding my questions and providing appropriate answers.

I’m so happy

I was extremely impressed with the customer service at Intertrader. I called on a Friday at 10pm and was surprised that a support representative answered straight away. Savvas was professional, friendly, and incredibly helpful. He got my account up and running quickly, and when the call dropped, he called me back immediately. He even walked me through making my first deposit. The whole experience was excellent, and I would highly recommend Intertrader.

Savvas - Thank you once again for the excellent customer service!

Jimmy was very helpful guy, he helped me through the whole process. much appreciated jimmy!! Hopeful i can start trading soon on this platform.

everybody in the programme from Agni Sarah to Greg give very clear and sound advice. if there ever was aprogramme out there to teach and learne from smartcharts have develped it in my opion this should be taught in schools well done everyone at smartcharts.

Jimmy is incredibly efficient, as always very responsive and a pleasure to work with.
Thank you very much.

Dovevo prelevare circa 800€ e via web faccio richiesta, il giorno dopo mi comunicano che dovevo fare una procedura di riconoscimento, la mail era scritta in perfetto stile phishing dove mi dice di andare su un sito sconosciuto quindi mi rifiuto.
Mi chiama per telefono Jimmy ed in inglese mi vorrebbero spiegare il riconoscimento, io non parlo inglese ma mi convinco a fare la procedura.
Mi scrivono che 500€ mi saranno accreditati su carta e il resto con bonifico, non capisco ma va bene. Mi chiedono l’estratto conto bancario che con ritrosia invio.
Nell’estratto conto è indicato il mio domicilio e non residenza, a loro questo non va bene, deve coincidere e mentre cerco di fargli capire la differenza tra domicilio e residenza e che la banca non è l’ufficio anagrafe invio l’estratto conto di 6 mesi fa con l’indirizzo di residenza. Niente da fare.
Mi chiedono di "aggiornare il tuo indirizzo nel tuo conto Intertrader in modo che corrisponda all'estratto conto bancario", in poche parole mi chiedono di dichiarare il falso.
Ora capisco che tutto questo dovrebbe essere a tutela del cliente, però l’ottusità delle procedure ha un limite. Tenetevi i soldi.

Jimy from the customer service team was extremely helpful and courteous

Supporto ottimo e veloce!
Grazie Jimmi!!

Great service from Agni :Responsive, helpful and for me up and running in no time, with updates to keep appraised of what is happening.

Agni was very helpful and answered my queries in a very professional manner.

The adviser was great and able to fix my problem straight away.

Speedy response and excellent service provided by Agni.. Thank you!

I am was very impressed with all of the knowledge help Jimmy from intertrader guided me with.

I was already so so frustrated with the intertrader site/ sysytem. It’s been like since last night I was sorting my account. Then Elia from Cyprus on of their staff contacted me. It’s been like nearly 2 hours we been sorting out together with the account. At last we manage to do it, it was only her, she was so patient to me, Very calm and understanding. Thank you so so so much Elia. You’re the best . God bless you and how I wish I will encounter a staff who is so kind like you.

Good experience and great broker in my opinion. Jimmy helped me resolved my issue and replied my query same day and followed it up with a phone call which I think was very good customer support.