INTERLIGHT Bewertungen 

Antwort von INTERLIGHT

4. März 2026

Good afternoon, Diane,
I wanted to follow up with you after taking another careful look into your return. I’m very sorry for any frustration this situation has caused — that is never our intention.
After reviewing the items that were sent back, it appears that although the original report indicated one blown bulb, the return actually included three blown bulbs. We also noticed that the packaging and boxes were returned in damaged condition. The bulbs were shipped out in brand‑new condition with protective packaging, and we always aim for a smooth experience.
As mentioned before, our returns team determined that none of the items arrived back in the new condition in which they were originally sent. However, wanting to ensure you still felt supported, we offered a customer accommodation by refunding half of the order. I’m sorry this may not have been the outcome you were hoping for.
In situations where bulbs blow, it can sometimes indicate that the wrong type of bulb was ordered or that there may be an issue with the fixture itself. We did try to confirm the correct compatibility by asking for the part number from your original bulb, and I’m sorry if that process felt inconvenient. Without the part number, we could only rely on the information provided, and it appears the order may have been placed based on a photo rather than exact specifications.
If you’re able to locate the original bulb’s part number at any point, I would be more than happy to look into this further and see if there is anything more we can do to assist.
Thank you for your patience, and again, I sincerely apologize for the inconvenience.

thank you,
Customer Service