Infinite Solar Bewertungen 13

TrustScore 2.5 von 5

2,5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Unternehmensdetails

  1. Solartechnikanbieter

Vom Unternehmen geschrieben

Welcome to Infinite Solar! We are a team of passionate individuals dedicated to promoting renewable energy and helping our customers make the switch to solar power. Our mission is to make solar energy accessible and affordable to everyone. We believe that renewable energy is the future, and we are committed to playing our part in creating a more sustainable world. At Infinite Solar, we offer a wide range of high-quality solar products, including solar panels, inverters, batteries, and accessories. We work with trusted manufacturers to ensure that our products are reliable and efficient, and we offer competitive prices to make solar energy more affordable for everyone. Our team of experts is always ready to help you choose the right solar products for your home or business. Whether you're looking to install a complete solar system or just need some advice on how to get started, we are here to help.


Kontaktinformationen

2,5

Mangelhaft

TrustScore 2.5 von 5

13 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat keine negativen Bewertungen beantwortet

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

ordered two items, one received

Ordered two items but only one received as one was missing from package. Infinite Solar refused to replace missing item. If you don't mind paying for an order and not fully receiving it, then Infinite Solar is for you. I will take my business elsewhere.

9. September 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Usual bad business practice

Bad experience with this company which seems to be becoming the norm.
Misleading headlines which attract you to purchase from them over other sellers.
Customer service will say anything to keep your money.
AVOID COMPLETELY

10. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Very Disappointing Service

Wish I'd read the reviews before I used these guys. seems like they work with / are part of Battery Group or Battery Dynamics. I ordered a Solar Generator and Solar Panels that was supposedly in stock on their website on the 6th July, received an email from Emily Pitt of Battery Dynamics on the 8th arranging delivery, another email on the 9th saying the item was dispatched.......then nothing.
Supposedly 3 days delivery but on the 16th I sent an email to support asking for the courier and tracking number....nothing. Oh! and you can't call them as it's turned off. Sent yet another query to support on the 19th, only to get a reply on the 22nd saying that there was a system fault and the item was actually out of stock!!! So what did you send me a dispatched email for then???
Apparently now I have to wait for "days" to get my money refunded! Any other firm can have your refund in your account in minutes, so why days??
Terrible, shoddy service, do not use this firm that dont seem to know what's going on in their world.

Next step is escalation to the bank or small claims to get my money back, you've had my £650 long enough.

Oh! And the item I ordered is STILL in stock on your website. Sort yourselves out guys. Shocking.

22. Juli 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

poor knowledge of own products

ordered a solis 3 phase inverter and pylontech batteries as part of a set. once everything was fitted the inverter would not connect to the batteries. had an electrician back and forward trying to figure out why, costing me hundreds of pounds, turns out that the batteries are incompatible with the inverter, (after talking to solis customer service) even though sold as a set. rang infinite solar who asked me to get proof from solis that they were incompatible, surely they need to know this if they sell them together.

After multiple phone calls being on hold for 20 mins at a time they have admitted the batteries are wrong for the inverter, and are going to either give me a refund, or want another £1700 for the right batteries.
so this has cost original amount for batteries + £500 for elec to try figure why not working,+ money for elec to remove batteries and then to pay again to fit new batteries. and all they offered was a discount of £70 on the new battery.

3. Juli 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Use this company at your peril

Use this company at your peril. They are a linked company to Battery Store. Their customer support is Nil
I bought a Victron Charger . It failed within 12 maths. I returned under warranty. You cannot telephone. Everything is by email and they do not respond for days and then it's after sending repeated chase ups. They stated that were awaiting credit note from Victron. The fact that the Consumer Rights Act applied and that they either repair or replace they totally ignore. Eventually they state that they have received the credit from Victron and still the charger has not been dispatched. So is this a company on its way out ,who knows. Next stop Section 75 Credit Card

14. Juni 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent advice and service

They gave me good advice on solar panels and inverters, very friendly service, and the order came on time, well packaged. I had a small issue with one panel, and they sent me another within a couple of weeks. I really couldn't have asked for a better service. The prices on the 595W panels was excellent, and they're great panels!

1. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Took money never received goods

I ordered a solis data logger on the 24th of March 2024. I got no order confirmation no shipping updates and have never received the item. I contacted them via the website and have received no reply. I called their number and was told by the automated recording that support lines are closed. I tried the sales option and was asked to leave a voicemail. This company clearly has problems. Likely need to take small claims action or via bank, to get a refund.

24. März 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Feeling Scammed

Ordered 3 solar panels to add to my existing, Showing in stock when ordered, received invoice confirming payment. 12/3/24 received e-mail advising order was in progress,13/3/24 received e mail advising items had been despatched then received e-mail 14/3/24 advising order had been cancelled. Contacted company firstly through the help line surprise, surprise, they have done away with that facility. 15/3/24 Finally spoke to a girl in sales who advised the items are out of stock and refund being processed .(Still showing in stock on website) No refund as of 18/3/24. Feel I have been scammed, I suggest avoiding this company.

14. März 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Purchase of solar panels from Infinite Solar

The service I received from Infinite Solar was excellent. They excelled in communicating with myself at every step of the transaction. The pricing was competitive and the various staff who contacted me were polite and to the point. Delivery of the 14 solar panels was quick. I really couldn't ask for better.

6. Oktober 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

solars

After a right head ache and worry about being scammed, my delivery turned up after 8 days which was surprise. I owe the company an apology for the previous bad review as it has just turned up without a tracking number with Gregory's transport. So I have changed the rating. This was obviously a one off. I would like to thank Jenny and the team for sorting.

18. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Shocking terrible company

Shocking terrible company. Ordered and paid for an item in stock to be met 2 days later with a PayPal refund. Not a single word email phone call or any correspondence at all. If this is how they treat customers anybody looking to buy from these. Do not!!

21. Juli 2023
Bewertung ohne vorherige Einladung
Infinite Solar-Logo

Antwort von Infinite Solar

Hi Andrew, Thanks for your feedback. We apologise for any inconvenience caused. You unfortunately purchased the last of our M27-750, upon our pre-packaging checks we noticed that the battery's state of health had dropped below our acceptable tolerance levels. We therefore cancelled the order as we did not have a direct suitable replacement to offer and didn't want you to receive a faulty battery and undergo the warranty and returns procedure.

Thanks for your initial business and we hope you understand the decisions we made on your order, should you need anything in the future please do contact us again.

Thanks again, Infinite Solar

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr