ICICI Bank Limited Bewertungen 51

It is definitely the worst bank in the UK
Customer care doesn’t even know how to resolve our queries and their app keeps logging you out
I wasn’t able to access my funds for 2 days and it was the only account I had when I arrived in the UK
Save your time and never open an account with icici in the UK

Shit bank to deal with, they have blocked my account. And no one is bothered to reply. Now they are not replying and stealing my money.not bothered to reply at all. Stay away from them

I have been facing a persistent problem with the ICICI Bank UK mobile app. Despite reporting the issue multiple times, the IT team has not been able to resolve it. This has caused serious inconvenience, especially when travelling, as I was unable to transfer money when I needed it most. ICICI Bank UK customers should be aware of these ongoing technical issues, particularly if you rely on the app while on the move. I hope the bank takes this feedback seriously and finally provides a permanent fix.

Do not bank with this organisation. Staff are unable to effectively do their jobs as they are untrained in bank processes, they consistently lie and blame other parts of the bank. The customer service department or complaints department don’t respond to contact and then they change their story every time you go to the bank. They are a bunch of crooks.

I Jamni Sharma would like to extend my gratitude towards Mr Sukhwinder Singh working at the Southall branch. He is knowledgeable, courteous and went above and beyond to ensure my banking needs. His attention to detail and friendly demeanor made the process smooth and stress-free. Highly recommend....

Really bad closing my account traped my money cut the call when call them really bad

I have 2 accounts of my two schools at pratap nagar jaipur branch,contacted twice for kyc,the branch directed me to contact Mr.Harsh Pandya and he further wasted my months on petty excuses,calling me to come to MNIT,Jaipur campus,or at his residence or at my residence.and never turned up.I 65 yrs old sr citizen went to branch yesterday to deposit collection of fees of students and after counting currency for deposit was told that both the accounts are frozen due to kyc,for no fault of mine.a 65 yrs old contacting branch twice,brach not accepting papers and directions to contact Mr.Harsh outside the branch, what a mesh.May God save me from such people.

So this bank decided it was going to randomly lock me out of my account and not give me a reason why. Alls I've been told is that a review of some sort is being done but I've not been given anymore information.

So now as it stands I have no access to my money to provide my 3 year old child food and essential items, I'm unable to travel to work as I can't access my money and I'm also not able to pay my bills or rent

Alls I keep being told is "we are sorry for any inconvenience and we understand your issue"

No one at this bank understands anything I'm going through as it's not them dealing with this issue.

There is no reason for this bank to restrict access to my money as I've not done anything for this to happen.

I would not suggest using ICICI as a bank account as they don't seem to want to treat customers correctly

Insta biz new update verson

Dear Sir/ Madam

My Saving Account in Icici Bank manimajra Chandigarh Barnch number is 036201513515 Date 12.Feb 2025 my Account Debit Amount 354 I Call customer care icicibank Executive say that Cash deposit 3 time in January month But no mail no SMS send this Charge Suddenly February 2025 Bank Debit 354 Amount I am shocked the Debit Amount Your Customer Executive say Charges Details in cicibank.com and I am say that Every visitor Icicibank Branch Bank employees force Make Credit Card and FD and insurance and personal lone le lo sir Bust Bank employees and Customer service executive no Call and mail chah deposit Charges so I am not free wisit Icicibank web sites So kindly refund Amount 354 in my Amount and attach Amount statement please check and Refund Amount 354 in my account I Shall Thankful to You

Last October (2024) ICICI deleted my linked bank account so I could not transfer money in or out of the account. This problem was eventually sorted out but has once again happened whereby my linked account has been deleted from the system. Even though I've emailed them twice I still not had the courtesy of a reply. Unfortunately when I phoned them last year I had great difficulty in understanding them so had to only correspond by email.

The bank has been extremely laidback and unhelpful with the opening of a demat account for my mother who is struggling and alone.
No information or updates. It's been over a month and there has been no solution
I wrote to the complaints dept which as supposed to respond in 3 working days but it's now over a week and I have had no response
Extremely pathetic service

Wembley branch Icici
No counter service nearest branch is Harrow..
It is very inconvenient to travel for counter service to another branch

Shivani did a great job and were very helpful. Jini also did great job giving excellent service

Excellent staff and their service at the Birmingham branch of ICICI. In particular, Sukhjinder Kaur who is my Customer Relationship Manager. She provided excellent service and assisted me personally to conclude an NRI matter. She is very knowledgeable and patient, guiding me on all the technical matters under consideration.

This bank is far better than its competitors. Try it and judge for yourself.

Just wanted to thank your Customer Services Representatives Ms Lakshmi Dogra and Ms Tanvi Kakkar who went above and beyond in their customer delivery to myself and my wife . I had alot of issues with my ICICI bank cards and account . Ms Dogra explained the whole process and also assisted by calling your head office as to resolve the situation, which was done in a timely manner. My mobile banking had issues too Ms Kakkar assisted me with this issue and explained all the functions for mobile banking. Ms Dogra also explained ICICI Banking in India as well as the UK , as i reside in the UK . It was great to receive good customer service on this occasion both your staff members need to be commanded .Pls pass on my regards and best wishes to both Ms Dogra and Ms Kakkar both of whome are an asset to ICICI Bank Southall branch .

A quick summary of my experience : I was betrayed, I lost access to my past 8 years of investments, and paid a heavy price for trusting them over the past 2 decades of my overall banking relationship with them. All these without my faults or any wrongdoings. The past one and a half months have been hell…

It all started on the 11th of July when through an e-mail I requested to convert my ICICIDirect account from Resident Indian(RI) to NRI. The following day Alston called me, I explained to him that I have a decent portfolio (comprising of MFs and Bonds) which I have built like a baby over the past 8 years, so this request is not just for a new account opening but rather a conversion. He said it would all be taken care of and take an overall 3 weeks time, within which my old account will be closed and a new NRI account will be created and all assets will be migrated to the new account. Subsequently, on 19th July he came to my house(on an appointment), we had lunch together and then he happily collected all the required documents. The following week my old account was closed, meaning I lost access to my investments. But I wasn’t worried because I thought I would anyways regain the access in a short while (as promised). On observing that no updates are coming in over the next week or so, I started calling Alston. My agony started here after. He didn’t respond to my calls, text, or WhatsApp messages. Was a bit surprised, the man who was spontaneously responding to my calls/messages before, had stopped suddenly. I started thinking about his well-being. Days later he responded saying he was on emergency leave but he will pick up the matter. He again came back quickly asking to resend a scanned copy of a credential, which I did. Finally, on 24th July I gained access to a fresh/new ICICIDirect account, on seeing that my old assets were not reflecting in my new account, I called him, but he hardly responded to my calls. One day he luckily picked up my call and referred me to Sambit(his colleague from London office). After several calls/text messages/voice mails, he finally responded on the 3rd day and collected my PAN number and said he will quickly get back to me. Seeing that he hasn’t come back, I pinged him and he responded that he is off and will get back by Wednesday(4th Aug). Today I have been calling him since monring, but there is no response. I thought let me try an alternate way by calling the NRI customer care(via UK toll-free number), they say since the request originated from an offshore Bank branch, I need to approach the branch. I even requested Alston to provide a colleague’s contact at the branch(the branch manager or customer care rep.) who I can speak to, but didn’t get a response. Interestingly, after number of calls/messages, Alston responded to me Today that he has resigned from the job. So, the door is shut for me there. The guy he referred me to, doesn’t respond to my calls. Every moment I regret that, I should have redeemed my assets rather than requesting for conversion. My 20 years of trust with ICICI Bank has been shattered. I lost the ability to redeem my own investments. I almost begged Alston that I have dire need of money, so I needed to redeem some holdings, but people are so merciless. In my career I worked for a leading UK bank for many more years, I know people in the finance and banking section, and most importantly the customer-facing guys must be sensible towards the customers because out of trust they keep their hard-earned money thinking that it is in the safe hand. And as they need, they can get back any time. It took 20 years to realise that I was in an illusion, after I requested help(to comply with regulations) they shut their doors. and removed access to my own investments.

I don’t know what to do next, all doors are shut. I am tired, frustrated, ignored, and humiliated. Possibly I am even considering to take off from work and go on a silent/peaceful yet indefinite protest in the Manchester Branch.

We had a very complicated state of affairs to get resolved. Our ICICI representative Geerish Mandreker from the Southall branch did a marvellous job of resolving all the issues. He was candid, frank, honest and had our best interests at heart. What a brilliant man. A true example of how a customer service agent should be. Thank you.

I used to be with PNB but their services were terrible. I opened an account with ICICI at their Tower Hill branch. I cannot believe how much superior the service from ICICI has been. Mr Dharav Shah is most helpful and very responsive, even at weekends. The ICICI website i also excellent, very modern and easy-to-use. I have been able to do all my transactions online.

I am 68 and never, ever in my life have I had such dealings with people who haven't got a clue what the word customer services mean. The website continually refuses to accept my personal details, although confirmed in a separate email. When phoning for advice, this lasts a couple of minutes, then they say "I need to do some things elsewhere, I will call you back" but they don't. A group of 6 year olds could operate a company better than this.