International Currency Exchange (ICE) - Southampton Row Bewertungen 10

TrustScore 3.5 von 5

3,4

142 Southampton Row, WC1B 5AG London, GB


Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

This is based on going online to get the email of the voucher to turn up at the store in Southampton row to be told that I would get less than stated & very rudely only if they had it. This is the se... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

First time I have done this from online with cash delivered to my door was a bit sceptical but having received everything and no issues I can throughly recommend. Will definitely be using again.

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Impossible to find cashier was in London tourist office no signs should list your address as London tourist office Saint Paul's churchyard

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Webiste not friendly and the rates are way below the currency exchange companies.

Unternehmen hat geantwortet


Unternehmensdetails

  1. Geldwechselservice

Informationen, die aus verschiedenen externen Quellen stammen

International Currency Exchange (ICE) is a retail currency exchange operator, providing Travel Money, Prepaid Currency Cards and other related services. ICE began with one branch at London Victoria Station in 1973 and 40+ years on is proud to be one of the largest retail currency exchange operators in the world, with branches across Europe, America, Asia and Australia. Wherever you see the ICE name, you are assured of a quality service from friendly and informed staff.


Kontaktinformationen

  • 142 Southampton Row, WC1B 5AG, London, Vereinigtes Königreich

  • 020 7833 8359

3,4

Akzeptabel

TrustScore 3.5 von 5

10 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat keine negativen Bewertungen beantwortet

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

First time I have done this from online…

First time I have done this from online with cash delivered to my door was a bit sceptical but having received everything and no issues I can throughly recommend. Will definitely be using again.

28. Juli 2020
Bewertung ohne vorherige Einladung
International Currency Exchange (ICE)  - Southampton Row-Logo

Antwort von International Currency Exchange (ICE) - Southampton Row

Hi Mr & Mrs Greaves,

Thank you got your great review.

We're so pleased to hear you were happy with our home delivery service and do appreciate you recommending us to others.

We look forward to being of service to you in the future and hope you have a fantastic trip!

Thanks,
Lucy

Bewertet mit 5 von 5 Sternen

It was quiet so I didn't have to wait…

It was quiet so I didn't have to wait at the counter. The man working there was friendly and even joked about it being my birthday in 3 days time. The exchange rate is always pretty much the best available with the coupon. One minor quibble would be that I was only able to have €50 notes; it's quite nice to have smaller notes for that first coffee on arrival in Europe!

27. Februar 2020
Bewertung ohne vorherige Einladung
International Currency Exchange (ICE)  - Southampton Row-Logo

Antwort von International Currency Exchange (ICE) - Southampton Row

Hi

Thank you so much for taking the time to leave your 5* review, we do appreciate it.

We are pleased you were happy with the rates and service with our click and collect, we will pass your review on to our branch in Southampton Row and they can investigate why there was only 50 notes available at the time you visited.

We do hope you have a great trip and that we will see you again soon.

Thanks again
Louise

Bewertet mit 5 von 5 Sternen

Very friendly and professional service

Very friendly and professional service. Order voucher online for better currency exchange rate.

20. Februar 2020
Bewertung ohne vorherige Einladung
International Currency Exchange (ICE)  - Southampton Row-Logo

Antwort von International Currency Exchange (ICE) - Southampton Row

Hi Freddie,

Thank you so much for taking the time to leave such a great review, we do appreciate it.

We are happy you found our click and collect service easy to use and will be sure to pass your review on to our branch.

Thanks again
Louise

Bewertet mit 1 von 5 Sternen

Impossible to find cashier was in…

Impossible to find cashier was in London tourist office no signs should list your address as London tourist office Saint Paul's churchyard

3. Februar 2020
Bewertung ohne vorherige Einladung
International Currency Exchange (ICE)  - Southampton Row-Logo

Antwort von International Currency Exchange (ICE) - Southampton Row

Hi there

Thank you for your review

We are sorry you feel this way and we will contact you directly so we can look into this for you.

Thanks,
Darren

Bewertet mit 2 von 5 Sternen

Man was on phone must of time 😠

31. Januar 2020
Bewertung ohne vorherige Einladung
International Currency Exchange (ICE)  - Southampton Row-Logo

Antwort von International Currency Exchange (ICE) - Southampton Row

Hi Viv

I am sorry you have had this experience. I will email you directly asking for more information so that we can look into it for you.

Thanks

Rachel

Bewertet mit 1 von 5 Sternen

Webiste not friendly and the rates are…

Webiste not friendly and the rates are way below the currency exchange companies.

16. Januar 2020
Bewertung ohne vorherige Einladung
International Currency Exchange (ICE)  - Southampton Row-Logo

Antwort von International Currency Exchange (ICE) - Southampton Row

Hi Shabbar

Thank you for your review.
We know how it feels when you're not happy with the rate you receive.

All our branches try and be as competitive as they can, but we charge different rates because our costs are higher/lower depending on where the branch is. Typically we have very high rent, insurance and cash supply costs, particularly in tourist areas and high costs security areas like airports and travel hubs. This is also why other shops in those places charge more - it’s more expensive to ‘be there’ to provide a convenient service.

While we offer services in convenient travel locations, we always encourage people to buy their currency in advance to avoid these extra charges. You can order from us online and get cash delivered to your door – you’ll find our rates are better online than in branch as our costs are much lower.

I hope this helps explain why we weren’t able to give you a better rate at Southampton Row.

Thanks again
Louise


Bewertet mit 1 von 5 Sternen

Don’t Bother

This is based on going online to get the email of the voucher to turn up at the store in Southampton row to be told that I would get less than stated & very rudely only if they had it.
This is the second time this has happened not a happy bunny

24. Dezember 2019
Bewertung ohne vorherige Einladung
International Currency Exchange (ICE)  - Southampton Row-Logo

Antwort von International Currency Exchange (ICE) - Southampton Row

Hi Kayleigh

Thank you for your review and I’m sorry to hear you weren’t happy with the rate you received. If it’s helpful, I’d like to give you some information about how our click and collect rates work.

The exchange rate listed on your voucher is based on the day’s rate for your selected store. Our stores update their click and collect rate daily before 10.30am, so unless you collect your currency on the same day that you download the voucher we can’t guarantee the rate you receive will be exactly the same.

Usually – if you pick up within 24 hours – the exchange rate will not vary dramatically from those seen online, as rates will only change in line with the financial exchange markets.

If you’d like the certainty of knowing exactly the rate you’ll receive, I’d recommend downloading the voucher just before you are about to use it in-store - it’s really quick to download it to your phone and you can use it instantly.

I hope this is helpful for the future and that we’ll see you at an ICE branch soon.

Thanks,
Elaine

Bewertet mit 5 von 5 Sternen

Great customer service!

24. Oktober 2019
Bewertung ohne vorherige Einladung
International Currency Exchange (ICE)  - Southampton Row-Logo

Antwort von International Currency Exchange (ICE) - Southampton Row

Hi Rodrigues,

Thank you for your 5* review.

We're glad to hear you were happy with our customer service - we do aim to please!

We hope you will continue to use ICE for your future trips.

Thanks,
Lucy

Bewertet mit 4 von 5 Sternen

Didn't get exactly the amount that they said in the voucher

It was good, when I showed the voucher the lady in the branch in Sheperds bush gave me a bit more money as exchange, but when I got the voucher it said the exhange for converting £530 into Euros was 615 Euros, and they gave me 605 Euros instead.

21. Oktober 2019
Bewertung ohne vorherige Einladung
International Currency Exchange (ICE)  - Southampton Row-Logo

Antwort von International Currency Exchange (ICE) - Southampton Row

Hi Elisa Thank you for your review, I am sorry you have had an issue and I will contact you directly so we can look into this, Thanks Darren

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr