International Biosciences Bewertungen 44

TrustScore 3 von 5

3,1

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I had a lot of questions prior to ordering the test which the team at IBDNA promptly responded. On the basis of that I purchased the test and very satisfied with the service.

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

FATE ATTENZIONE!!!!!!!!Purtroppo non posso scrivere una recensione postiva su quella che definirei un vero e proprio inganno !!! dopo aver mandato il campione del mio cane (taglia 6 kg probabile inc... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I searched for a DNA site to test my mixed breed rescue dog. Int'l Biosciences came highup the list and the information and ease of use of the website made me order a kit. Notifications ad updates by... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Worst decision I've ever made in regards to testing, not only are they rude and unforgiving, they refused to give me back 214 dollars that they took unlawfully from my account, after taking 398 unlawf... Mehr ansehen

Unternehmensdetails

  1. Service für Vaterschaftstests

Informationen, die aus verschiedenen externen Quellen stammen

International Biosciences is a leading UK based DNA testing provider. A range of DNA tests are available for legal purposes, peace of mind purposes or even immigration. Tests include paternity testing, non invasive prenatal paternity testing, court approved DNA testing, sibling tests as well as genetic health testing


Kontaktinformationen

3,1

Akzeptabel

TrustScore 3 von 5

44 Bewertungen

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Bewertet mit 5 von 5 Sternen

Very Impressed

I have just used International Biosciences DNA My Dog service. I'm most impressed. Communication by email with customer services staff was prompt and always helpful. Results arrived much sooner than expected and were completely credible given the appearance of my dog. (The company were unaware of this as I didn't supply a picture.)

Wouldn't hesitate to recommend in the highest terms.

1. August 2017
Bewertung ohne vorherige Einladung
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Antwort von International Biosciences

Thanks a lot for your feedback and for having chosen IBDNA. We are only too glad to have been of help!

Bewertet mit 5 von 5 Sternen

Brilliant ending (despite problematic start)

I contacted International Biosciences today because I had not received my test results in the timescale advertised. It seems that correspondence had been failing to travel via email despite their best efforts to respond to me. Their help on the phone today was 'second to none' and results received promptly via a different email. Thanks you for such fantastic customer service

21. Juli 2017
Bewertung ohne vorherige Einladung
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Antwort von International Biosciences

Dear Liz, thanks for taking the time to update your review. Glad the issue was resolved and you received your results. At IBDNA customer satisfaction is paramount! Best regards
International Biosciences"

Bewertet mit 1 von 5 Sternen

Vague and ambiguous results

It's been a little less than a year that I took the ancestry DNA test and it still bugs me that I paid all these money and I have no clear answers about anything.
First, after waiting for more than two months they send me the results of another test (Origins, which is a cheaper one). Needless to say I had to repeat the whole test and wait an additional time for the results of the test. I also paid extra for a professional consultation figuring that since you do this once in a lifetime you better do it well. My results came and two weeks passed and no consultant called me so it turns out I had to make a phone call to a guy in the USA from Spain which I did.
My results and their explanation where so vague and ambiguous that until today I haven't understood neither the chronological relation of these traces nor their percentage of their relation to me. This test is about your relation with people in the world today which has nothing to do with ancestry in my opinion. Instead of getting answers, I got even more questions and I m even thinking of going to another company and redo the test but I just hope this time it won't be such a waste of money and time.

15. Juli 2017
Bewertung ohne vorherige Einladung
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Antwort von International Biosciences

Dear client,

Whilst we are sorry the ancestry test ordered did not provide insights into the aspects of your ancestry you hoped to discover, we feel it’s important to highlight a few points about the ancestral origins test ordered. The website page for the origins test is very detailed and also includes a sample report so clients can get a very good idea of what their result will look like and what information it will contain before they place their order. This ensures that the client is fully informed prior to ordering the test. This information can be viewed on: https://www.ibdna.com/tests/ancestral-origins-dna-testing/.

As a brief explanation, the autosomal testing (the Ancestral Origins test) makes very recent historical comparisons, matching your DNA to people that have also been tested. The test uses several databases that in total comprise about 10,000 individuals. Each of the coloured icons on the results map represents a large number of individuals, and not a single individual who happens to share common and uncommon alleles that are matches to yours.

The Ancestral Origins test is more of an in-depth look at tested people living today and how similarities in their genetic profiles are distributed across the globe. It is more focused on recent common ancestors and relatives within the last 5 to 10 generations.

Regarding the phone conversation we scheduled with the consultant, this is usually the client's opportunity to ask any questions and queries they have about their results. It is also our current protocol for clients who book a consultation to call in at an agreed time and we have not had any issues with this with procedure. However, following your feedback, we are looking into this procedure and reviewing whether it can be improved.

On a final note, the field of ancestry DNA testing is continuously evolving. In fact we have recently launched an advanced and cutting edge ancestry test which we invite you to review in case this is the type of information you are actually looking for and may help you in your search for a new testing provider. The link is https://www.ibdna.com/tests/gps-origins/

Should you be interested in this test we are also happy to offer a discount and you can have a look at a sample report prior to ordering to make sure it is what you are looking for.

In conclusion, we once again re-iterate that we are sorry that your experience with the company has not met your expectations and wish you the best of luck in finding the information you are looking for.

Kind regards,
International Biosciences

Bewertet mit 5 von 5 Sternen

5* service

Fantastic service. Great customer service. Fast efficient. Loving my cert. Had a fair idea of the breed but it's great to get it confirmed and brilliant to know about the major health concerns of certain breeds and their interesting facts. 5* service

16. Juni 2017
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Antwort von International Biosciences

Hello Margaret, thanks for leaving your feedback for International Biosciences. Our mixed breed dog DNA test has proved very useful to our clients. Glad it has been so to you as well. Best regards from all the team at IBDNA

Bewertet mit 5 von 5 Sternen

Excellent reputable company

After about 10 phone calls to the call centre with endless amounts of questions, I decided to go ahead with this company, and I have never looked back. From the first encounter all I received was friendly, efficient, professional service during what was a very stressful and emotional time for me and my family. The instructions were clear + precise, the call centre was readily available and the delivery of both the specimen kit as well as the results were ahead of time. These guys went out of their way to accommodate my needs, even phoning me back to follow up on queries I had made. Many many thanks to all those involved and for being so efficient. Yes it was expensive, but worth every penny.

23. Januar 2017
Bewertung ohne vorherige Einladung
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Antwort von International Biosciences

Hello Claire, Many thanks for your comments on International Biosciences. We truly value our clients' experiences with us above all else and are always happy to hear from them. Best Regards, IBDNA

Bewertet mit 5 von 5 Sternen

Great service

Brilliant service! The customer support team were excellent. I ordered the DNA kit for my partners ancestry and we had the results and a beautiful large map of the world detailing her ancestral history in just over 2 weeks. I ordered the same kit from another well known site and it took them 12 weeks just to get the sample kit out to us! Would highly recommend using these guys.

9. Januar 2017
Bewertung ohne vorherige Einladung
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Antwort von International Biosciences

Hello Phillip, many thanks for your online feedback. We are happy that our service has met your expectations and that you have found it worthy of mention.

Bewertet mit 1 von 5 Sternen

Dog Breed Test DNA test

I recently had a dog breed DNA test and was very disappointed, I have a small breed dog and they said she was part american staffordshire terrier/bloodhound and saint bernard. I queried it and they said it was correct I just can't believe she has all of these in her. Very inaccurate and they've not responded to my last email.

7. Januar 2017
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Antwort von International Biosciences

Dear Client,

With regards to the many dog breeds found in your results, a dog’s ancestry can have a very rich and varied mix of dog breeds – any vet or scientist will attest to this as they will attest that the nature of genetics and also that the difference between dominant and recessive genes is a complex one. Guessing a mixed-breed's ancestry can be difficult even for knowledgeable dog observers and looking at a dog can be very misleading because mixed-breeds have much more genetic variation than purebreds. For example, two black mixed-breed dogs might each have recessive genes that produce a blond coat and, therefore, produce offspring looking totally unlike their parents. In conclusion, the results are based on the dog’s entire gene pool and will not necessarily reflect the dog’s current appearance. The presence of certain dog breeds in your results does not guarantee that the dog will look like the specific detected breed, because the genetic contributions from the other breeds present may be more visible. Our dog DNA database is composed of over 80 breeds of dogs. If your dog contains DNA from a breed that is not in our database, the DNA represented in that part of your dog’s genetics will be assigned to the foundation breed or to the next most closely related breed or breeds. The full list of breeds can be found here: https://www.ibdna.com/dog-breeds/

With reference to your last email, based on our system the last correspondence we received was on the 22nd December and replied within 30 minutes. However, you may not have received our correspondence. We do not have any other correspondence after this date.
We hope this clarifies matters.
Kind regards
The International Biosciences Team

Bewertet mit 5 von 5 Sternen

DNA my dog

Great experience very professional company, good contact all through process . I followed all directions as outlined in kit plus returned kit as recommended by using tracked courier. Had results very fast after confirmation of delivery.

Would recommend this company , I can only speak for my experience which was 5 star.

23. Dezember 2016
Bewertung ohne vorherige Einladung
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Antwort von International Biosciences

Dear client, many thanks for taking the time to leave the feedback. We truly value our clients' experiences with us above all else . Best regards, IBDNA

Bewertet mit 5 von 5 Sternen

DNA My Dog Test

I recently completed a 'DNA My Dog' test with this company and have to say I'm very impressed with both the results and service. The collection kit was sent to my home address promptly and the results are very easy to understand. I've done these types of tests before and while the sample collection process is always simple the interpretation of the results can be quite daunting.

I read a lot of reviews before deciding on ibdna. They seem to do predominately 'human' DNA testing but as I understand have recently moved into Dog and other animal testing. Hopefully, I'll never have the need to take one of their other tests!

Thumbs up from me.

7. Dezember 2016
Bewertung ohne vorherige Einladung
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Antwort von International Biosciences

Thanks for your online feedback. We really appreciate hearing about your positive experience.
Best regards, International Biosciences

Bewertet mit 5 von 5 Sternen

DNA MY DOG

Very good service I knew my dog was a staffie and it came back as a staffie with a bit of Australian cattle dog thrown in for good measure lol it's good to know, I will certainly be using them again, this is the second dog I have done with them and I will be doing my third dog very soon as well. Top rate.

20. September 2016
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Antwort von International Biosciences

Dear John, many thanks for your online feedback. Glad you have found the test results useful and revealing. Best regards, International Biosciences.

Bewertet mit 5 von 5 Sternen

Nailed it!!

I just got my DNA results back for my dog and it was pretty close to what I thought, mostly because I'm not that familiar with the resulting breed, but when I looked at a picture online I thought yup, that's him. Great job. Great customer service. It took about two weeks from the time I sent my sample in. And they never asked for a picture of the dog unless I wanted it included on the certificate. Their customer service is very accommodating as well. When I first ordered my kit they sent me feline forms instead of canine but I emailed them and within the hour I had the forms I needed. I would recommend this company to anybody.

11. August 2016
Bewertung ohne vorherige Einladung
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Antwort von International Biosciences

Many thanks for your comments on International Biosciences Gaye. We truly value our clients' experiences with us above all else and are always happy to hear from them. Best Regards, IBDNA

Bewertet mit 4 von 5 Sternen

Great Service

Helpful staff and I got the result I desperately needed. Pretty fast service and was dealt with professionally. I would recommend for anybody looking for peace of mind! Thank you IBDNA!

2. Juni 2016
Bewertung ohne vorherige Einladung
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Antwort von International Biosciences

Many thanks for your comments on International Biosciences Tara. We truly value our clients' experiences with us above all else and are always happy to hear from them. Best Regards, IBDNA

Bewertet mit 5 von 5 Sternen

Speedy Service

I was very impressed with the DNA my Dog service. It was faster than expected and lots of information was provided about the breeds. I'd definitely recommend this service.

15. April 2016
Bewertung ohne vorherige Einladung
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Antwort von International Biosciences

Thanks for your online feedback. We really appreciate hearing about your positive experience. Best regards, IBDNA

Bewertet mit 5 von 5 Sternen

Excellent efficient service

I contacted this company in order to get my DNA tested. From the initial enquiry to the delivery of the kit, I cannot fault the level of service provided to me by this company. Once I posted the kit back, I was kept informed by regular emails. The results were provided via email and they were very helpful when I rang them to answer some questions about how the results were presented. Highly recommended.

9. April 2016
Bewertung ohne vorherige Einladung
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Antwort von International Biosciences

Dear Linda, many thanks for your review. We are a serious company and are glad you found the service met all your expectations and everything was done to a T. Best regards, the IBDNA team.

Bewertet mit 5 von 5 Sternen

DNA confirmation - easy to use, and clear & simple results in 2 weeks

The DNA test kit was sent to us by return, and was really easy to do. Once we posted back the swabs, it was passed on to the lab the very next day - and we got the results back in 2 weeks, which was great. Taking on a rescue dog, we had no idea what to expect - but the results were presented clearly and simply - and now all her little traits make sense!

27. März 2016
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Antwort von International Biosciences

Dear client We are indeed glad you have found our service worthy of mention and that we have made your experience smooth and uncomplicated. Best regards, International Biosciences

Bewertet mit 5 von 5 Sternen

Perfect Service

From the moment I contacted ibdna, I was made to have total confidence in there service by the way they contacted me at every stage of the process. I recommend them 100 percent.

9. Februar 2016
Bewertung ohne vorherige Einladung
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Antwort von International Biosciences

Thank you so much for your kind comments towards IBDNA. We are happy that our service has met your expectations and that you have found it worthy of mention.

Bewertet mit 5 von 5 Sternen

servizio di qualità

ho avuto bisogno di ricorrere ad un test di paternità prenatale.
la situazione era ovviamente molto delicata, come la privacy richiesta.
in questa azienda ho trovato attenzione, disponibilità e riscontri immediati a tutte le mie esigenze, non ultima una ricerca sul territorio di un infermiere abilitato ad effettuare il test.
i tempi sono stati quelli indicati dall'azienda.
sono molto soddisfatto del servizio ricevuto e mi sento caldamente di consigliarlo a chi malauguratamente si dovesse ritrovare un giorno in questa delicata situazione

13. Januar 2016
Bewertung ohne vorherige Einladung
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Antwort von International Biosciences

Grazie mille per i suoi gentili commenti. Siamo felici che il nostro servizio abbia soddisfatto le sue aspettative e che lo abbia considerato degno di menzione. Cordiali saluti IBDNA

Bewertet mit 5 von 5 Sternen

Hassle free

Highly recommend this company. It was quick and easy hassle free and all delivered and promised within the timescale agreed. 5/5 for this one!

1. Dezember 2015
Bewertung ohne vorherige Einladung
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Antwort von International Biosciences

Dear Darren,

Thank you so much for your feedback. We're always happy to hear of our clients' positive experiences with us and value this experience above all else!

Best regards, IBDNA

Bewertet mit 5 von 5 Sternen

Excellent service!!

Fantastic company with great response times!! We used them to determine whether or not our twin boys were identical. The website was easy to use and the testing kit came through the post very quickly. We had the results back within two weeks! Would highly recommend this company.

29. November 2015
Bewertung ohne vorherige Einladung
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Antwort von International Biosciences

Thanks a lot for your feedback and for having chosen IBDNA. We are only too glad to have been of help!

Bewertet mit 4 von 5 Sternen

Quick results, professional service offered from International Biosciences

The service we got from International Biosciences was first class. It was a challenging time but we decided it would be best to go with the non invascive test kit procedure, purchasing a pre natural DNA test kit. The telephonist answered all my questions and any doubts I had. I could pay a 50% deposit up front, the rest being paid when you send your blood samples off (pre paired FedEx special delivery envelope) to be analysed at their lab. The test results was clear to understand and you get these via email. All in all from paying the deposit to receiving the test results took around 10 working days. Obviously it was not an ideal position to be put in. At least now, I've got clarity who the father is and I can now plan for the future, bringing a little life into the world. Thank you to the professional services of International Biosciences.

26. September 2015
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Antwort von International Biosciences

Thanks for your online feedback. We really appreciate hearing about your positive experience. Best regards, IBDNA.

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