Hunter Douglas Bewertungen 

I'm very disappointed Hunter Douglas's warranty service/process. They will not supply or provide me with the defective parts while under warranty. I have diagnosed the issue and the repair is very straightforward, and rather than having the defective parts sent to me, or even available for purchase, they require me to undergo the time and expense of using a service center to ship the shade to another city to complete the repair and ship back. It would be much easier and less expensive if they would simply send me, or allow me to purchase the parts that would fit in a small padded envelope. I will now have to source parts on my own to effect a repair for an obvious, and observably frequent, defect. This is not the service I expected. Needless to say I will never buy Hunter Douglas blinds again and will encourage all within my influence to do the same.

After contacting HunterDouglas UK (Hillary’s) about a problem with our Duette electric blind, we received a call from David ( 117319 GILLISE). He made an appointment to visit and look at the issue.
David was tried very hard resolve the blind issue in situ at our house, however this was not possible. He took the blind away to return to the factory for repair. To our surprise he returned with the fixed blind to be reinstalled within a week.
Brilliant customer service from David and HunterDouglas Blinds. Very professional and friendly, this is the service that would make us recommend this company to others and buy more blinds in the future, thankyou.

We purchased $40,000.00 of Elan duette translucent honeycomb blinds for our new home in NZ which were installed May 2023. We have had constant and still continuing problems from the day they were installed.
Blinds that stop working for no reason. Will not go up or down.
Blinds that reset themselves and stop half way down then will not move from that position.
Three Gen Motors/modums that blow and need to be replaced.
Cords that tangle.
Blinds click, clunk, grind, jump, slip when they are going up and down, before the motors stop working.
We have had months at a time with no window coverings at various stages in most rooms because the blinds break down constantly.
Initially, Luxaflex sent down one of their technicians from Wellington (NZ) who pulled the cover off the top of the blinds and tried to fix them on site.
This did not work and the offending blinds were then taken away fixed and returned. Some were replaced.
I asked at the time if other clients are having the same problems and they said no.
Considering the feedback on various sites re these blinds. I think their answer of No was not correct.
The 13 blinds we have in our home are constantly all having turns at breaking down, motors/ modums that blow and consequently stop working.
We have months where we have no window coverings in our master bedroom, where the moon shines in and we we can't sleep.
We have drop cloths on the carpet for months at a time to stop carpet fade.
Guthrie bowron whom we purchased the blinds through,to their credit have sent out a technician to either assess, fix or take away the offending blinds. But as I said to them, we need a personal consultant and an electrician just to keep these blinds in working order.
The time laps between the blinds breaking down, the technician coming out to assess the problem, the blind being taken away and eventually replaced all adds up to a non functioning product that does not work.
I have emailed the Hunter Douglas CEO and had no reply.

This is poor considering the blinds are promoted as top of the range window treatments.,
They certainly are definitely far from that.
Hunter Douglas need to either fix their product or take if off the market and refund in full the cost of these blinds plus for added expenses incurred to the purchasers of this second rate product.
It is not a top of the range window treatment as it is advertised, and causes a huge amount of continuous stress and grief to those who purchase it.

We purchased from Superior Blind Company 516.317.5091
Or 718-343-6600
Connecticut 203-429-5500
Great prices !! And they stand behind the product They do Repairs even if you purchased from another dealer
They are awesome to deal with
And they show up on time !!

These blinds are shit. The same bedroom blind chain has broken 4 times. They charge me $144 each time to come and fix it. I would never buy these blinds again. I paid $5500k for these blinds in my condo.

Hunter Douglas UK is a shambles. They have no idea about providing a decent after-sales service. I'm trying to find instructions on how to replace a broken internal blind cord and reset the Duette blind after replacement, but they seem incapable of providing any help at all.

I ordered 3 fans. My credit card authorization went through. I received email confirmation of the order that said I would be notified of shipping date. Their website doesn't work for order status, so I called after several days to find out shipping status. The customer service is the worst I've ever experienced. My order was mysteriously cancelled. The first person I talked to said they sometimes do that when the order amount is "too high". I bought 3 expensive items on sale that are now no longer on sale. The solution was that I could reorder now but at the regular price. This is fraud. Flat out fraud.

Terrible customer support. Bought Smart Blinds for 12 windows. The app that operates the blinds does not give an option to change an e-mailadres. Since my old adress is going to be out of service soon, I risk losing the possibility to use the blinds. There is no customer support by phone. I have asked for support by sending several emails explaining the problem and the urgency. But I did not get an answer.

Just called Hunter Douglas in Canada looking for information on getting replacement installation clips for our Silhouette blinds. Got someone within 2 minutes who confirmed that the clips were broken, and said they would send out replacement parts no charge as there is a lifetime guarantee on the blinds. Incredible service, very pleasant customer support person by the name of Revati. So glad we bought Hunter Douglas blinds!!

Terrible service. My blinds have taken 6-7 months to be fully installed with hours spent on the phone and emailing to chase all the mistakes made by Thomas Sanderson. The communication is appalling and there is zero accountability from any member of the management team. Issues included 3 faulty motors, reps not turning up after I had turned down work to be in, being promised things that never happened and discontinued lines of fabric that is ordered. Since completing the order only 2 days ago, I have had head office contact me, not to follow up on the terrible service but to chase for the final payment and also an email threatening with debt collection. Suddenly when money is involved on their side they are able to follow up on an account. Utterly despicable.

Hunter Douglas is awful! Brought $20,000 worth of window coverings in 2016. In March 2025, our ultra glide shade roller disconnected. After several calls to H.D. main office, the customer service person John Heller, lied and said he contacted an installer to correct the situation last week. It's June and my shade is still broke and I have not heard from anyone at H.D. The Better Business Bureau is also useless.

I have problems with my duette system. First notification 10 March, first contact 20 March. First option to get a mechanic tomorrow or !!!! 30 April. I have only 39 products from Hunter Douglas, Luxaflex, duette, at home

My wife and I purchased 35 Hunter Douglass shades and blinds when we moved into our new house in 2018. 14 are motorized and some have had operating issues almost from day one. Customer service was usually helpful, until the motorized units went out of warranty. Since last spring one in the master bathroom stopped working again. The original installation company, Fresh Twist, didn't respond to voicemails I left and when I called Hunter Douglas Customer Support for help all they'd do was give me the name of a different installer. That installer has had the shade 3 times now, charged me $185 to replace the supposed broken motor and they've received some very bad advice from Hunter Douglas. Such as: the old generation 2 motors are no longer available so they had me buy a generation 3 motor. When that didn't work right, Hunter Douglas said it's because my existing battery pack wasn't big enough. So I added the bigger battery pack, which no longer fits inside the blind and looks hideous, and the blind still doesn't work. When I call Hunter Douglas for help they offer none. So it looks like I'll have to go replace 3 motorized blinds, so they match the others in the windows. They won't be Hunter Douglas. As of 2.25.25 Hunter Douglas Customer Serviced reached out to me and pledged to make it right. I'm optimistic and will revise my review accordingly if this is resolved soon.

WARNING TO ALL POTENTIAL AWNING CUSTOMERS
Hillarys and Thomas Sanderson (same company)

If you had an awning sold or replaced in the past up to 20 years, and have been charged for the take down of your old awning and paid a fee to the installers and paid between £100-£150 they was not allowed to do this and it equates to Freud and deception as your awning price included take down.

the area is a very large area of which installation south (the company) run by Spencer Chant and Justin Chant from the east coast to Northampton,all of essex, Cambridge,St albans, Lincoln, Bedford, Peterborough and down as far as Cornwall.

Salesmen and the installation manager John F are also complicit and are fully aware of the goings on,as John F warned Spencer Chant not to do it.
taking money from the vulnerable,old and customer with dementia is not on, this is deception.

i have see it first hand As i work with Justin. when i asked about this i was told That,s the way it is.
i had no control as they run the company, so i was complicit by Association as pointed out by John F.
John F Described Spencer Chant as in his words a cancer within the company.

these are facts as of December 2024.

If I could put a 0, I would. I ordered Hunter Douglas shade through COSTCO. HD have sold us damaged product and refuses to repair. I first ordered shades for 6 windows during COVID and the quality of the product was great. The mechanisms worked great and we had no issues. So, we decided to order again last November. First, they wanted almost $200 to install one shade. That is literally to attach 4 brackets! We said we will install ourselves. Then HD sent a shade with a broken mechanism and poor quality fabric that wasn’t inserted properly and as it was thin as paper, it was damaged because of the faulty attachment. Now they are saying because we didn’t use their installation services, they will not repair the shade. Buyer be cautioned! I will never order from HD again. Overprices poor quality products that are overpriced and poor customer service.

Not a good experience since 2011! Unfortunate because the founder was a true gentleman. Staff are what make a company great! More benefits more rewards, radiates happiness! I wonder how Elon Musk, Bill Gates and Jeff Bezos made their money? How many lives have they saved? And that's what it's all about! Love is all that's what my dad told me!

I regretfully share my experience with Hunter Douglas, which has been nothing short of disappointing. We placed an order for shutters in early June 2024, with a promised delivery timeframe of two months, hoping to have them installed by August. Instead, the shutters were only fitted in November—nearly three months later than promised. Each promised delivery date was pushed back repeatedly, adding to our frustration.

Throughout this ordeal, communication was sparse and unsatisfactory. We were left in the dark for long periods and had to chase updates ourselves. Claims of voicemails left on our phone were inaccurate, and despite email being the primary method of communication used initially, critical updates were not shared via this reliable channel when phone contact failed.

When I raised my concerns over the severe delay and the lack of proactive communication, the response I received was defensive, unapologetic, and at times rude. The company insisted they had met their minimum obligations and offered only a £50 compensation (just 4% of the total cost). This offer felt dismissive and inadequate given the stress and inconvenience we endured. At some points, we even questioned whether the entire process was a scam.

Spending over £1,300 on shutters is a significant investment, and I expected much better service. I cannot recommend Hunter Douglas and urge potential customers to think twice before entrusting them with their time and money.

There are many other companies out there that value their customers and provide the service you deserve, rather than leaving you feeling ignored and frustrated.

This disgusting company installed 4 blinds randomly without accurate measurements and damaged my walls. Waste of money, rude and careless staff.
Order number HQ8929

I just had the most bizarre email exchange with a representative from Hunter Douglas. I was trying to set up a site visit to discuss window treatments for a large bay window. I provided details of the window, and the preferred treatment, and included pictures.
The representative and I went back and forth in an email exchange a few times, and she basically told me the treatment I wanted wouldn’t work and offered no other option. I can’t believe that my bay window is without hope.
Also, she never started her emails with a ‘hello’ or my name. In an email exchange, that’s just plain rude. Professionals should know better if you plan to converse with customers via email.

UPDATE: I reached out to another company (Blinds by Design) and they say what I want is possible and they’d be happy to work with me. They got exactly the same information as Hunter Douglas.

This company fitted our blinds on behalf of Hillarys, Simon the first surveyor/fitter spoilt the whole experience of having three new blinds fitted to finish our new kitchen off. We had one blind arrive that didn't fit, he left us with the other two blinds up but did not programme them properly so they didn't work. When he finally came back with a new blind he proceeded to programme them all, he then said one needed a new motor. This has gone on from the first fitting day 28th May until today 5th July. Today finally we got a call from a David Gillespie, installation manager, he was in the area and came. Within no time at all he had identified the problem and got the blind working. We couldn't believe we had been left so long with a blind that didn't work when all this gentleman had to do was hit the reset button and reprogram the blind. It would have been 5 stars 🌟 for him alone but we knocked one off for the first fitters incompetence.