Houseology.com Bewertungen 

280
•
TrustScore 1.5 von 5

1,3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Partner ordered lights to use in house Christmas display over 6 weeks ago, there has been so sign of the lights showing up and when we have contacted the company via email and fb there has been no res... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Different owners same shabby culture The new guys reached out to us as we previously had a trade account. Having lost money at the collapse and having experienced the worst service and product qua... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Shocking customer service, never got my order despite repeated emails saying otherwise. Then after four weeks and still waiting to get my money back after repeated emails and calls, no apology or anyt... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

I purchased a rug which as most rugs do when new, shed. However several weeks later after vacuuming twice sometimes more times a day it still sheds.... a lot, covering clothes, other furniture within... Mehr ansehen

Unternehmensdetails

  1. Möbelgeschäft

Informationen, die aus verschiedenen externen Quellen stammen

With everything from designer lighting, furniture and home accessories to cookware and outdoor furnishings, Houseology’s wide collections are curated by a team of professional designers in order to inspire you to create your dream home. As well as thousands of products from over 200 designer brands, the Houseology 'Masterclass' also offers a wealth of interior inspiration, professional advice and design know-how to make sure you have all the knowledge and information you need to make design decisions with confidence. From buying guides to designer interviews, 'Masterclass' is your go-to destination for all things interiors.


Kontaktinformationen

1,3

Ungenügend

TrustScore 1.5 von 5

280 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

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1,3

Alle Bewertungen

(280)

1 Bewertung in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Amazing service from Lisa @ Houseology

I had an excellent experience with Houseology. Lisa was a wonderful help and kept in regular contact with me throughout the order and delivery process. Very impressed with the customer service and will definitely be back! Thank you, Lisa!

28. August 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I can’t speak highly enough of Lisa at…

I can’t speak highly enough of Lisa at houseology she could not have been more efficient and helpful when I ordered my two sofas and when I had one little problem she sorted it out very quickly .I wouldn’t hesitate to use the company again and their products are of the highest quality thank you once again June Richardson

27. August 2019
Bewertung ohne vorherige Einladung
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Antwort von Houseology.com

Hi June,

Many thanks for your lovely review. Lisa is an absolute star here at Houseology- I'm so glad you think so too.

I hope your new sofas are fitting well into your home! Please don't hesitate to get back in touch with us if you wish to make any future purchases- our sales team are here to help and make sure you get the best deal.

Kind regards

Becky

Bewertet mit 5 von 5 Sternen

Lisa G was very helpful dealing with a…

Lisa G was very helpful dealing with a problem of a lost return. She worked hard to find it and my refund went ahead. Thanks very much for your help Lisa I appreciate it.

27. August 2019
Bewertung ohne vorherige Einladung
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Antwort von Houseology.com

Hi Meredith,

We really appreciate your feedback, thank you!

I have passed your kind words over to Lisa as well.

We hope to see you again soon.

Becky

Bewertet mit 5 von 5 Sternen

Saw this wine rack some time ago and it…

Saw this wine rack some time ago and it locked in my memory of likes. Just moved to a new house and wanted to treat it to a present ( as you do )

Opened to browse the web and less than a minute hey presto. 30 seconds later bought and sorted.
Delivered as promised in good order, so a big thank you to all at houseology.com including a big thanks from the house feels very posh!

Bye for now
John & Ann M

26. August 2019
Bewertung ohne vorherige Einladung
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Antwort von Houseology.com

Hi Mr & Mrs Metcalfe,

Thank you so much for your 5 star review. We're delighted to hear that you were pleased with both our service and your new product.

We hope to see you again soon!

Kind regards

Bewertet mit 5 von 5 Sternen

Very happy with customer relations…

Very happy with customer relations person Lisa G!
Very helpful!!!

20. August 2019
Bewertung ohne vorherige Einladung
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Antwort von Houseology.com

Hi Shelley,

Many thanks for your fantastic review!

I have passed your regards onto Lisa as well.

We hope to see you again soon.

Kind regards

Becky

Bewertet mit 5 von 5 Sternen

Becky Hassan at Houseology was…

Becky Hassan at Houseology was absolutely amazing! I wanted some pieces delivered to a rural part of Italy. She arranged a very reasonable international delivery which arrived within 7 days without issue! Amazing!! Will definitely be returning to Houseology and Becky! Thank you.

19. August 2019
Bewertung ohne vorherige Einladung
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Antwort von Houseology.com

Hi Emma,

Thank you so much for your kind review. I'm thrilled to hear that you are happy with both your products and our service.

Please just email me anytime you need another quote and I will be happy to assist again.

I look forward to hearing form you!

Becky

Bewertet mit 4 von 5 Sternen

Sorted

I ordered some tables which were not only delayed but then arrived damaged. Numerous emails with no response but it transpires my email was rejecting them which is fair enough - everything was finally sorted out to my satisfaction.

15. August 2019
Bewertung ohne vorherige Einladung
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Antwort von Houseology.com

Dear John,

Please accept my sincere apologies for any inconvenience caused.

We have emailed you twice to respond to your issue but the first email bounced back from your email provider with the following message: "couldn't be delivered.
btopenworld.com suspects your message is spam and rejected it.
customerservice Office 365 btopenworld.com
Sender Action Required. Messages suspected as spam".

They recommended that we modify the message so that it would reach you and we did. We emailed you early yesterday morning with the amendments and it didn't bounce back. I apologise if you have not received this.

I will give you a call this morning to discuss.

Kind regards
Becky

Bewertet mit 5 von 5 Sternen

Excellent

Excellent!

The products were safely delivered to Romania in a very short time! Great customer service! Thank you.Looking forward to placing new orders.

8. August 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service from Lisa throughout…

Excellent service from Lisa throughout and also from the delivery team. Unique and very good quality products. We will be back ordering with you no doubt in the future. Thanks again.

6. August 2019
Bewertung ohne vorherige Einladung
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Antwort von Houseology.com

Hi Gareth,

Many thanks for your excellent review. I have passed on your kind words to Lisa as well.

We look forward to you shopping with us again!

Kind regards

Becky

Bewertet mit 5 von 5 Sternen

Outstanding customer service

Absolutely fell in love with the two lamps I ordered. However the delivery providers were worse than useless and it took nearly three months to sort. But sorted it was, very quickly and adeptly by some of the best customer service I’ve experienced. The lovely Lisa kept me informed along the way with her polite, friendly and professional emails and perused matters to a happy conclusion. I’d happily use Houseology again for this reason. Outstanding customer service. Theresa

5. August 2019
Bewertung ohne vorherige Einladung
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Antwort von Houseology.com

Hi Theresa,

Thank you very much for your review. I'm sorry to hear that you had issues with the courier but I'm delighted that Lisa managed to get this sorted for you to a high standard.

We hope to see you again soon. Our sales team are on hand to help you select your next purchase and ensure you get the best deal!

Kind regards

Becky

Bewertet mit 5 von 5 Sternen

Exceptionally attentive service from…

Exceptionally attentive service from the very outset, and speedy delivery. Highly recommend!

2. August 2019
Bewertung ohne vorherige Einladung
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Antwort von Houseology.com

Hi Olivia,

Many thanks for your fantastic review.

Please don't hesitate to get in touch if you require any further assistance!

Have a lovely weekend

Becky

Bewertet mit 5 von 5 Sternen

Helpful, polite, proactive and responsive.

My concierge bent over backwards to accommodate my requirements. She was helpful, polite, friendly and responded quickly to all my communications. She was proactive, attentive and Client focused. Couldn't have asked for more. It has been a pleasure dealing Houseology.

30. Juli 2019
Bewertung ohne vorherige Einladung
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Antwort von Houseology.com

Hi Nichola,

Thank you so much for your amazing feedback. I have passed on your kind words to Sharmeen as well, it's much appreciated.

We look forward to doing more business with you in the future.

Kind regards

Bewertet mit 5 von 5 Sternen

We purchased a garden table and chairs…

We purchased a garden table and chairs via Houseology. One of the chairs arrived damaged and Houseology provided great customer service liaising with the Italian furniture company to get replacement parts.

24. Juli 2019
Bewertung ohne vorherige Einladung
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Antwort von Houseology.com

Hi Helen,

Many thanks for your review. We really appreciate your brilliant feedback!

We hope to see you again soon.

Kind regards

Becky

Bewertet mit 5 von 5 Sternen

Great service from Alexandria

Great service from Alexandria. I had a problem with part of my order. A replacement was sent within days and our problem was resolved. All correspondence was prompt and helpful.

17. Juli 2019
Bewertung ohne vorherige Einladung
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Antwort von Houseology.com

Hi Palmer,

Many thanks for your lovely review. I have passed your kind words on to Alex as well.

We hope to see you again soon!

Kind regards

Becky

Bewertet mit 1 von 5 Sternen

All thats glitters does not…

All thats glitters does not shine!.....stay away

Very poor, took a order for some lighting, which was advertised on the website, Houseology specified 5 weeks for delivery, waited 5 weeks, nothing was delivered, chased it up to find that they had no stock at the mfgr and that i would have to wait a further 10 days for a refund.
Looks like they may have problems if they are using customers money on refunds to cashflow thier business.

15. Juli 2019
Bewertung ohne vorherige Einladung
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Antwort von Houseology.com

Dear Mr Fitton,

Thank you for your feedback. Unfortunately the product you selected was discontinued by the supplier and it wasn't communicated to us when it should have been. Please accept my sincere apologies for any inconvenience caused, this is not the type of service we typically strive for at Houseology.

I can confirm your refund has been processed this morning. Please feel free to get back in touch with on customerservice@houseology.com if I can be of any further assistance to you.

Kind regards
Becky

Bewertet mit 4 von 5 Sternen

I received a very good customer service…

I received a very good customer service throughout.
I was kept up to date regularly on when my Lamp would be back in stock & also the relevant delivery date.
Am now a happy customer!

2. Juli 2019
Bewertung ohne vorherige Einladung
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Antwort von Houseology.com

Hi Maureen,

Thank you very much for your feedback, happy customers are exactly what we want!

We strive to keep in touch with our customers regularly and I'm so glad it shows.

Please don't hesitate to get back in touch with any future queries, hopefully next time we can get do our best to go over and above and get that 5 star rating :)

Kind regards

Becky

Bewertet mit 5 von 5 Sternen

Fantastic service from the staff at Houseology in Glasgow

Fantastic service from the staff at Houseology. I can’t rate them enough. I purchased three Tom Dixon barstools and to cut a long story short the staff....particularly Becky Hassan, customer services manager and another member of staff named Johanna, were incredibly professional, patient and supportive in terms of supporting my order and answering my queries. Will definitely be a returning customer. 👍🏻

29. Juni 2019
Bewertung ohne vorherige Einladung
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Antwort von Houseology.com

Hi Diane,

Thank you so much for your kind words, we're more than happy to help!

I hope to hear from you again soon regarding your next purchase :)

Kind regards

Becky

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