Rayleigh store - queue at least 10 customers deep and only one checkout open. Other members of staff visible on the shop floor yet no attempt to proactively support the one lady trying to run a checko... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Rayleigh store - queue at least 10 customers deep and only one checkout open. Other members of staff visible on the shop floor yet no attempt to proactively support the one lady trying to run a checko... Mehr ansehen
Unternehmen hat geantwortet
Sam in Kitchens at Rayleigh Homebase went above and beyond to help us and nothing was too much trouble. She spent hours planning our kitchen last year which sadly didn't happen, then did it all agai... Mehr ansehen
Ian Samuels was helpful and kind during our first experience of designing and buying bits for our new home. He asked important questions which helped us to understand and plan what we wanted practical... Mehr ansehen
Bought paint samples and two new cushions. Jessica very helpful at the tills and about making sure if we needed to return anything just keep hold of the receipt and there’s no problem at all. Sometime... Mehr ansehen
Vom Unternehmen geschrieben
Vom Unternehmen geschrieben

23-25 Stadium Way, Benfleet, SS7 3NT, Rayleigh, Essex, Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 49 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
We visited Homebase today and purchased a bbq . This was a particular heavy item but Jerry came to our rescue and was absolutely brilliant helping us to get it out and into our car . Really lovely man and so helpful . THANKYOU Jerry ..
I visited the store this morning to collect a RugDoctor machine.
The staff (Angie and Jerry) could not have been more helpful They gave me lots of information about how to use the machine and then helped me to my car and assisted with putting it in the boot. Good old fashioned customer care ! I will be back
Gavin D at the Rayleigh branch went above and beyond on Sunday. We came in to look for garden furniture and purchased table and chairs and also he managed to secure us a sale on an ex display rattan set that I had been looking at for a while. He kindly help dismantle it and wrap the table top to ensure we could fit it in the car. Gavin D is an asset to the Rayleigh store
One item completely missing

Antwort von Homebase - Rayleigh Weir
I found the Homebase rep to be knowledgeable, helpful and patient with the potential changes in the design layout.
I bought an air conditioner and bought it online so I only needed to collect it.
The lady at the collection desk was friendly and helpful. My air conditioner was with me within 2 minutes of arriving.
It said on the website that you take old units in return. The lady wasn’t aware of that but someone else on the shop floor was. He loaded my new unit on a trolley, wheeled it out and put it in my car for me and took the old one away.
We were on our way home in less than 10 minutes. I didn’t feel rushed though..the staff were lovely and so helpful.
Really impressed!
I would like to thank Paul the Manager & his colleague on the till for their generosity in supporting Lady McAdden Breast Cancer Charity in Leigh by discounting my lampshade purchases for the charities HQ refurbishment.
Had an appointment with Ian to discuss a new kitchen, he was very helpful with his knowledge and ideas of what worked what didn’t. Now onto the next part of the process with a home visit
Mark Lawley (Manager) was super helpful and accommodating with my mums purchase of garden furniture. Although I did have a few issues with another store Mark came to the rescue and couldn’t have been more kind and helpful. Both myself and mum are now happy customers and will be returning to our local Rayleigh Homebase.
The lady who does the plants in this store her name is Kimbo she is such a lovely lady very helpful so friendly and always a pleasure to go and get plants when she is working
Good deal on the paint. Used the website for click and collect. Was ready very quickly. Very pleased.
Went into Homebase for advice and information on paint. Your employee Jerry was so very helpful and informative and his advice of buying a tester first to test the colour was spot on, nothing was too much trouble. Thanks Jerry, I will be back.
Jerry was super helpful in the Rayleigh wier branch! Thank you
Rayleigh weir staff are so good..I have had support from both Richard and Christine in the last two days I cannot praise this team enough..already wrote a review for gavin dodds..Great to receive such fantastic service
We were served by Jessica today who was helpful, kind and fun.
Such a brilliant person to have helping the public.
I would like her to know how helpful she is and that she is just the right person to be public facing.
Brilliant service and customer service lady really nice and smily
So pleased with my purchase🥰
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