I picked up a box of tiles and when I unwrapped and opened them 12 of them were broken and chipped.The box had fragile tape wrapped around it but someone obviously didn't take heed. On returning the h... Mehr ansehen
Unternehmen hat geantwortet
Unit 1, Oldbury Green Retail Park, Oldbury Ringway, B69 3DD Warley, West Midlands, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
I picked up a box of tiles and when I unwrapped and opened them 12 of them were broken and chipped.The box had fragile tape wrapped around it but someone obviously didn't take heed. On returning the h... Mehr ansehen
Unternehmen hat geantwortet
We went into the shop to get advice about a new kitchen. We had a limited budget and were expecting not to be able to afford anything! We were pleasantly surprised that they had kitchens within our b... Mehr ansehen
My experience was great as my toddler had unfortunately had an accident in store and I wanted to clean up. Two lovely ladies assisted me and took care of it for me, they were so kind and understandi... Mehr ansehen
I was very disappointed with the customer service I received. I ordered 2 expensive shelving units which were delivered to me a day before a party at my house. One of the units turned out damaged wit... Mehr ansehen
Unternehmen hat geantwortet
Vom Unternehmen geschrieben
Vom Unternehmen geschrieben

Unit 1, Oldbury Green Retail Park, Oldbury Ringway, B69 3DD, Warley, West Midlands, Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 47 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
My experience was great as I was served by Sam. She was terrific, understanding what I needed and giving me the best advice in a pleasant manner. Sam even told me about an offer that was not stated on the shelves so allowing me to take advantage of the discount offered, otherwise I would've been unaware. Thanks Sam...you're a star and a credit to Homebase (Store no. 000085).
On my visit to Homebase Oldbury today I found the store to be very clean, well layed out and well signed.
I came to buy plants for my garden,there was a good choice and reasonably priced ,I purchased some plants and was served at the till by a lady named Theresa,she was pleasant helpful and very polite.
Suzie from the kitchens department was amazing! She helped us with designing our kitchen and managed to get us exactly what we wanted for our new home!
Thank you so much Suzie!
My experience was great as always at this store. I was served by Raj and she was lovely. She dealt with my query very quick and was a pleasure to speak to. Thank you Homebase Oldbury. Excellent service!!
Ease of order and payment order ready to collect in less than a hour cashier verry helpful and pleasant and did not have to wait ages as order was waiting
Took 30 seconds. Item had been picked, very easy
Lovely customer service. Got most of the items on our list and had a lovely chat with Kerry at the till.
I was served by Theresa and she’s very helpful and polite.
The lady who served us at the till Theresa was excellent her customer service was first class
It is always a chour to have to go DIY shopping but if Theresa is working it's alwlays a pleasure.
The staff are always pleasent and very knowledgeable.
Very efficient click and collect service. Theresa was great and had a lovely, friendly manner even though she was clearly busy.
Prices are great. Served by Theresa always polite , friendly and with a smile
Kerry (Oldbury) great customer service. Showed personal interest, proactive in approach, warm and friendly. Makes a difference these days.
Rude and disrespectful service by Tanveer she was so impolite ridiculous

Antwort von Homebase - Oldbury
Online purchase click & collect. Hombase Oldbury amazing staff, kind friendly knowledgeable.
Absolutely brilliant customer service. Theresa who was on Customer service desk was extremely helpful, polite and even reassured us about the colour we had chosen for our kitchen walls as she has chosen the same colour previously. She was wonderful, a credit to the company, went above and beyond
Exchanged petrol lawnmower for a replacement. Staff extremely helpful and polite very pleased excellent service.
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