Wrong items were picked for collection. But assistant in the shop were very helpful and got the correct items brought from store. I was only expecting to take a few minutes to collect order but obviou... Mehr ansehen
Unternehmen hat geantwortet
Unit 1, Cuckoo Bridge Retail Park, Glasgow Road, DG2 9BF Dumfries, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Wrong items were picked for collection. But assistant in the shop were very helpful and got the correct items brought from store. I was only expecting to take a few minutes to collect order but obviou... Mehr ansehen
Unternehmen hat geantwortet
I recently bought a garden shed from you. There were a few problems, due to my queries over confusing pricing, and delivery. Consequently the business took quite some time. However, the staff member,... Mehr ansehen
Customer service was not good. I was in to buy a gas barbecue which I tried to lift by myself but was unable to. Asked for assistance but non wad available according to staff member. I then suggested... Mehr ansehen
Unternehmen hat geantwortet
The lady (Molly) who helped me with my click and collect order was very patient and kind. I was struggling with my phone to see the order and she went out of her way to sort it. Excellent customer ser... Mehr ansehen
Vom Unternehmen geschrieben
Vom Unternehmen geschrieben

Unit 1, Cuckoo Bridge Retail Park, Glasgow Road, DG2 9BF, Dumfries, Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 45 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very easy to reserve on line. Very quick confirmation item was ready to collect.
Next day item ready on a trolley. Check out girls was very friendly.
Easy ordering and delivery slot booking. Updated along the way and it even came the next day! Fantastic piece of furniture. A***
Item as described and ready for collection within a reasonable window. Collection was easy with helpful staff.
Good price, item in stock, really friendly staff
Girl was very helpful and order all ready on a trolley for me just to take great service
Store wasn't busy, so a quick walk around, some changes since previous visit. Then straight to customer services, no queue, served, with the assistant bringing my purchases already on a trolley! Thank you.
Friendly and informed staff, highly professional.
Antonia in store was knowledgeable, friendly and helpful when planning our new kitchen. In fact all of the staff we have met so far at Dumfries Homebase have been extremely helpful and friendly and we will definitely continue to shop there.
It seems that garden furniture online is either cheap and nasty or extortionate so it was good to find that there was some displayed in store at homebase so that we could see the quality and also that it was reasonably priced. Staff were very helpful too showing us how it connected together and different arrangements.
Easy online ordering process. Immediate confirmation of order. Ready for collection within 30 mins, confirmed by text. Helpful staff at collection.
Very easy order process and staff at the store were very pleasant and dealt with the collection very efficiently
The assistant in the lawnmower section was very helpful and friendly. And the woman at the till was also very friendly (nice to see).
Easy order easy pick up very helpful at the Dumfries store:
Phil was wonderfully helpful & found what I was looking for .
Molly was also really helpful .
Excellent staff ... excellent service ....many thanks 😊
Also a big thank you again today 25/3/24 to staff members Lyn ..Ryan ..& Ellie who were all again really helpful ...which IS much appreciated ...thank you 😊
Ordered 20 mins before I turned up at the shop. The product was sitting waiting for me. Staff were very friendly.
Collected a large order. No problems, any faulty items were replaced with no query and delivered free of charge
Needed to take the delivery back and no problem getting refund
Staff always really friendly in shop
Phil at Paint Mixing desk gave us some really good advice on choosing the right paint for our project and also advised us of the current deals on offer with regards to paint. His expert knowledge on paint was invaluable to us.
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