The click & collect area wasn't well signposted and, once we'd got a trolley from outside the store, there wasn't much room to move the box off the counter onto the trolley due to various obstacles... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Fantastic help at 5pm 15 December Homebase Bracknell at Dulux paint section by Emmanuel and Gweneth both went over and above to help me find my way through the nightmare of Dulux paint choices , num... Mehr ansehen
Unternehmen hat geantwortet
What can I say... No on a serious note, Doug Stephens at the Bracknell branch was very helpful, listened to our needs/requirements and gave us some good advise. He wasn't pushing, because if he d... Mehr ansehen
I had been looking around several stores likes of B&Q, Wickes but the moment I stepped in Homebase Claire asked me if she can help me, she spent hours in putting up the right order as needed by me in... Mehr ansehen
Unternehmensdetails
Über Homebase - Bracknell
Vom Unternehmen geschrieben
Homebase
Vom Unternehmen geschrieben
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Kontaktinformationen
Wokingham Road, RG42 1NB, Bracknell, Berkshire, Vereinigtes Königreich
- 0345 640 7497
4,3
Hervorragend
125 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 42 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Everything ready for me
Everything ready for me, no queue no fuss simple!
17. Juni 2024
Bewertung ohne vorherige Einladung
Outstanding customer care
Outstanding customer care and professional service from Claire Hodd in planning our new kitchen and bathrooms
8. Juni 2024
Bewertung ohne vorherige Einladung
Doug and Katie at Bracknell Homebase…
Doug and Katie at Bracknell Homebase are stars! Their customer service today was the best I've received in years, going above & beyond to help us.
Well done and thank you Doug and Katie.
9. Juni 2024
Bewertung ohne vorherige Einladung
For the 3rd time in a row when doing…
For the 3rd time in a row when doing click and collect item was damaged
14. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Homebase - Bracknell
Hi Grant,
We're sorry to hear that your Click&Collect was damaged, if you return this to the store where you collected the item they can arrange for an exchange or a refund. If you are unable to return to the store or would like to keep the damaged goods please send images to this link;(https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)
Kind Regards
Team Homebase
I ordered 18 decking planks
I ordered 18 decking planks, 15 were great, but one was warped, 1 was spit and 1 was not the correct width. We didn't have the time to exchange them as my son only saw them on 7th June 2024 -he'd come from Ireland to do the job. He reconfigured his plan to accommodate the 3 'bad' ones. I have pictures on my mobile, but I haven't had time to go visit the store for any compensation. Lynnette Oldfield
30. Mai 2024
Antwort von Homebase - Bracknell
Hello Lynnette,
We're sorry to hear that you have had these issues. A member of our senior team will be in touch to discuss this further.
Kind Regards
Team Homebase
Quick and efficient collection process
Very quick and efficient collection process. Nice lady that served us. Great baskets, so happy with the items too.
12. Juni 2024
Bewertung ohne vorherige Einladung
Great price
Great price, great service, great delivery, couldn't be more pleased. Thank you so much and would definitely recommend.
5. Juni 2024
Great service
Store kept me fully up to date including 2 calls about my order. Great service.
9. Juni 2024
Bewertung ohne vorherige Einladung
One of the items was wrong second time…
One of the items was wrong second time it’s happened on click and collect given a lower priced item till I queried and had to wait 10 minutes for someone to come and swap it for what I actually ordered and paid for no explanation or apology guessing they were hoping I wouldn’t notice
9. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Homebase - Bracknell
Hi Mrs Hey,
Thanks for bringing this to our attention. We’re sorry to hear of your disappointing experience. Feedback like this is incredibly important to us, so we've shared this with the instore team. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) if you would like to discuss this further.
Team Homebase
CIick and collect just works
CIick and collect just works - nice people too.
9. Juni 2024
Bewertung ohne vorherige Einladung
The guys in the store
The guys in the store - Alan? And Dave were a great help in moving the bookcase today. Thank you
31. Mai 2024
Bewertung ohne vorherige Einladung
Staff are always so helpful
Staff are always so helpful, whenever needed 👍😀 excellent paint choice
28. April 2024
Bewertung ohne vorherige Einladung
Within an hour
Ordered, received text and picked up item all within the hour ... Helpful staff in store, couldn't ask for more.
30. Mai 2024
Bewertung ohne vorherige Einladung
Great service
Great service, our item was ready to be collected within half an hour of ordering.
25. Mai 2024
Bewertung ohne vorherige Einladung
Great customer service
Rosie the lady at the collection desk is extremely helpful and very friendly. Good customer engagement.
24. Mai 2024
Bewertung ohne vorherige Einladung
I got sent a notification that the…
I got sent a notification that the package was ready for collection, but it actually was not ready.
22. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Homebase - Bracknell
Hi Mike,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store manager.
Thanks,
Team Homebase
What can I say...
What can I say...
No on a serious note, Doug Stephens at the Bracknell branch was very helpful, listened to our needs/requirements and gave us some good advise.
He wasn't pushing, because if he did I would of dropped them from our places to go.
We had a few issues during the build, and Doug (whilst on holiday) did he best to help, as well as getting his colleague Claire to support.
14. April 2024
Bewertung ohne vorherige Einladung
Homebase Bracknell
The things I wanted were easy to order online for click and collect. I received a call from a very polite staff member that one item wasn't available but I would be refunded. When I went to collect my items the staff member who served me was friendly and chatty and efficient. Very impressed with Homebase Bracknell.
16. Mai 2024
Bewertung ohne vorherige Einladung
The staff in the Bracknell store are…
The staff in the Bracknell store are always so helpful and give good advice about what products are best for what ever project I am doing. The prices in store are also more in line with your competitors
14. Mai 2024
Bewertung ohne vorherige Einladung
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